Albert Ramirez

Great Customer Service! ! Thankfully, my car was fixed within a few days and the loaner was real nice!! ! Thankfully, my car was fixed within a few days and the loaner was real nice!! More

by Syncere Verified Customer Verified Customer

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Albert in service is great every time he makes sure he gives me the best service and Lisa in sales is truly the WUEEN she made the impossible for me with a new lease gives me the best service and Lisa in sales is truly the WUEEN she made the impossible for me with a new lease More

by atobajeun Verified Customer Verified Customer

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Dealership took care of my car needs in a timely and professional manner! The associate was very helpful. professional manner! The associate was very helpful. More

by PDHCD Verified Customer Verified Customer

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Albert’s customer service was spectacular as it has always been. Great staff support. Unfortunately can’t say the same about GM service policy but that’s okay. Not too happy that only can replace parts always been. Great staff support. Unfortunately can’t say the same about GM service policy but that’s okay. Not too happy that only can replace parts rather than system but that is just new normal possibly. More

by AUSTINJ.STANFORD Verified Customer Verified Customer

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The service was good. Everyone was pleasant and very accommodating. I took one star off because the service was slow. The service team was slow with getting back to me abo Everyone was pleasant and very accommodating. I took one star off because the service was slow. The service team was slow with getting back to me about what was going on with my vehicle and I didn’t receive my vehicle until a week after I was told it would be complete. Ive had the same issues with another service center which is why I switched. Thankfully I was given a loaner vehicle which was always an issue at the other service center. Overall, I will return the next time my vehicle needs servicing. More

by Vernikak Verified Customer Verified Customer

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Thank you for great service! I will be back to Big Star Cadillac for future service needs. I will be back to Big Star Cadillac for future service needs. More

by shanna.mccracken Verified Customer Verified Customer

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Big Star Cadillac provides Great services, always. Fast and considerate service. This is much appreciated these days. Fast and considerate service. This is much appreciated these days. More

by Tish Clay Verified Customer Verified Customer

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Albert was so knowledgeable, professional, and friendly. He understood my issue and provided me accurate information. He took good care of me and provided me an excellent service. This is my second visit t He understood my issue and provided me accurate information. He took good care of me and provided me an excellent service. This is my second visit to this dealership and both times I had a great experience. Thank you so much! More

by MOHAMMED.BURAA Verified Customer Verified Customer

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Bobby is a great service advisor! He is always kind and is pleasant to work with. He is always kind and is pleasant to work with. More

by Anita Verified Customer Verified Customer

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Service was quick in and out. ..and met my expectations . Looking forward to them doing future services ..and met my expectations . Looking forward to them doing future services More

by davidh703 Verified Customer Verified Customer

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