Albert Ramirez

Bobby is a great service advisor! He is always kind and is pleasant to work with. He is always kind and is pleasant to work with. More

by Anita Verified Customer Verified Customer

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Service was quick in and out. ..and met my expectations . Looking forward to them doing future services ..and met my expectations . Looking forward to them doing future services More

by davidh703 Verified Customer Verified Customer

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Terrible service not customer attentive failed to notify us the part for the repair had come until we called to inquire about it five days after the part was supposed to be delivered and was told oh yeah it us the part for the repair had come until we called to inquire about it five days after the part was supposed to be delivered and was told oh yeah it just came in.......xx Did not have any loaner cars available had to use Uber I guess Cadillac is building such crappy vehicles these days and so many are in for repairs that they don't have enough loaners to accommodate all the repair customers I had reservations about purchasing another Cadillac from Big Star after the crap experience I had with my last purchase of a supposed certified preowned Escalade This has certainly confirmed my reservations More

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I had excellent service and i am truly grateful for the service and support i received. Great customer service! service and support i received. Great customer service! More

by YOLI Verified Customer Verified Customer

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Great service advisor Albert hands down! Unfortunately they failed to clean my brand new escalade on its first oil change 😔 Unfortunately they failed to clean my brand new escalade on its first oil change 😔 More

by Jose Leal Verified Customer Verified Customer

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They always provide good service. Representatives are friendly and attentive. They explain procedures thoroughly. Customer waiting room is comfortable. Representatives are friendly and attentive. They explain procedures thoroughly. Customer waiting room is comfortable. More

by KATDWEST Verified Customer Verified Customer

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Service was great and this was my 1st time being there, this is a recommendatin for sure. this is a recommendatin for sure. More

by rlperez54 Verified Customer Verified Customer

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Been a Cadillac owner since 2005. Bobby Miller has been my service rep from the beginning ! He is awesome. Albert help me this week an he did a wonderful job as well! Bobby Miller has been my service rep from the beginning ! He is awesome. Albert help me this week an he did a wonderful job as well! More

by lindeerambeau Verified Customer Verified Customer

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It was good experience, good service, good people. Did not take to long to service the car. Did not take to long to service the car. More

by SANTI.F22 Verified Customer Verified Customer

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Service/dealership looks very nice since the remodel. The place looks awesome and very clean. The place looks awesome and very clean. More

by BAGARCIA28 Verified Customer Verified Customer

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