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Albert Ramirez
Albert Ramirez at Big Star Cadillac

Albert Ramirez

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
120 Reviews
4.8

120 Reviews

Write a Review

120 Reviews of Albert Ramirez

December 01, 2025

Dealership Rating
Employee Rating

Overall, good communication from Albert about change confirmation to scope of work on original ticket. However, originally quoted time was 3-4 hours; but wait ended up being 6 hours for vehicle. More

by raudelvela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

November 22, 2025

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Employee Rating

Was very pleased with our purchase. The review of the new Escalade was explained with in our expectations. Thank you! More

by JIMCALDWELL0712
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, Ruben Cauton, Mario Paniagua, Bobby Miller , Not sure who the little lady was that dropped off our car but she was very nice and professional

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Nov 24, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

November 19, 2025

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Employee Rating

This dealership provides friendly quick service: will definitely be back. Thank you for your assistance Albert! More

by KRISTINA P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 20, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

November 18, 2025

Dealership Rating
Employee Rating

Very professional staff Albert was rall helpful in handling my cars problem.... If I need to have my car serviced I will bring it to this dealership. More

by JBALLIN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

November 10, 2025

Dealership Rating
Employee Rating

Great service nice people good company to work for you and your family members will be very happy to meet them More

by C.CASH619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr, Jose Teran, Daniel Wood, Lee Velazquez, Isaiah Rodarte, Ben Juarez

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Nov 10, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

November 09, 2025

Dealership Rating
Employee Rating

I don't believe comprehensive evaluation /diagnostic testing was conducted as reported. Issues with vehicle not explored More

by Kathleenoca
Recommend Dealer
No

Other Employees Tagged: Albert Ramirez

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Nov 10, 2025

Big Star Cadillac responded

Thank you for your business and taking the time to share your feedback with us. We are very concerned to hear that you feel the diagnostic testing was not conducted as reported and that your vehicle's issues were not fully explored. We sincerely apologize for this experience and for the resulting lack of confidence in our service. That is certainly not the standard we aim to uphold. To address this immediately, please reach out to me directly at vtrevinojr@bigstarcadillac.com. We want to ensure that all reported issues were thoroughly and properly investigated and hopefully restore your trust in our service. Vennie Trevino, Service Director, Big Star Cadillac. 

November 06, 2025

Dealership Rating
Employee Rating

Nice person. Good service and Albert knows what customer need and ge will please customers More

by levictorhouston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

November 02, 2025

Dealership Rating
Employee Rating

Excellent service agent and always willing to help and acomódate all your needs. Dealership is always very conscious about your needs. And is willing to help at all times. More

by Rgarcia25691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 03, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

October 21, 2025

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Employee Rating

Albert is always amazing, he always keeps me updated with my car and makes sure we are taken care of. More

by AKIRKLAND451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 23, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

October 11, 2025

Dealership Rating
Employee Rating

I really enjoyed my experience every single time I come to do something for my car. I always leave impressed More

by BRIAGAS.CASANDRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 13, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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