Alan Richardson | Page 23

EXCELLENT EXPERIENCE I was looking for a used vehicle one to two years old coming off a lease utilizing the Costco Auto Program. Costco put in touch with Toyota of Cool Sp I was looking for a used vehicle one to two years old coming off a lease utilizing the Costco Auto Program. Costco put in touch with Toyota of Cool Springs and Alan Richardson called me to discuss my wishes. Alan went to work and found a vehicle exactly what I wanted. Alan really got the job done in a very professional manner!! The very best experience that I have ever had purchasing a vehicle. THANK YOU !! Alan for all you did for me. Sincerely, Rick Stauffer More

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The Best Experience Ever I always pay attention to how a salesperson approaches me. I was looking at cars on the showroom floor and I couldn’t help but notice that Alan had a I always pay attention to how a salesperson approaches me. I was looking at cars on the showroom floor and I couldn’t help but notice that Alan had a very positive style of communication. I purposely asked him to help me and explained my very specific situatiion regarding a potential purchase that would involve trading a 2017 car from anther dealership. He was extraordinarily helpful and I left the dealership that day feeling a sense of trust toward Alan. I researched everything that night and the next day I returned and asked to see Alan again. Alan worked to help me get a deal that left me feeling valued and respected as a Cool Springs Toyota customer. I bought a 2018 Toyota Camry Hybrid XLE and the service I received from everyone was flawless. Sona, the finance manager, was knowledgeable and also made me feel valued as a customer. I was so happy with my experience that I asked to meet with the owner of the dealership. After meeting the owner, it was obvious to me that the positive attitudes I experienced clearly started at the top of the organization. And a special thank you to Dena in management. Alan, Cool Springs Toyota is lucky to have you as part of the team. Thank you again! More

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Great car, great price And great experience! I LOVE my new Toyota Corrola!! Alan was so helpful and really went above and beyond with little details to make sure my car was perfect. Alan was very I LOVE my new Toyota Corrola!! Alan was so helpful and really went above and beyond with little details to make sure my car was perfect. Alan was very patient with all my many questions and concerns, lol! Overall my experience at Cool Springs Toyota was enjoyable and easy. They made it easy to trade in my old car and The price they gave me for my new car beat out all the prices I found everywhere else I looked! Go see Alan for your next car purchase! More

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Friendly staff, but pretty unorganized The parts and service department here could use major improvement. I bought a used vehicle that was missing a hubcap, but was assured that a replaceme The parts and service department here could use major improvement. I bought a used vehicle that was missing a hubcap, but was assured that a replacement had already been ordered and was being shipped in as they were currently out of stock. It didn’t bother me until 3 weeks later when I came back to get my plate and registration, I stopped by the service counter to ask about the hubcap and explain the situarion. They told me that was the first they were hearing about the hubcap, and that they weren’t sure why I was told one was on the way because they always have them in stock, and in fact had them in stock while I was there, but wouldn’t give me one without paying for it. So the parts counter essentially told me my salesman lied to me, then wouldn’t take any action to remedy the situation except for me purchasing it myself. Unprofessional in my opinion. More

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Went the extra mile Alan was great. He really went the extra mile for me. I bought a used car but he treated me like I was buying the most expensive car on the lot. T Alan was great. He really went the extra mile for me. I bought a used car but he treated me like I was buying the most expensive car on the lot. Thanks again Alan! More

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Ease of Process Everything was rolling the minute I came in to close. Alan was enjoyable to work with and made the process fun! The Lifetime Warranty the dealership o Everything was rolling the minute I came in to close. Alan was enjoyable to work with and made the process fun! The Lifetime Warranty the dealership offered was a huge selling point for me. Thanks Alan :) More

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Sales experience was excellent Alan did an excellent job throughout the process, beginning with prompt contact when I first showed interest through the website. The internet staff w Alan did an excellent job throughout the process, beginning with prompt contact when I first showed interest through the website. The internet staff was very helpful and knowledgeable as well. Speaking with the finance manager, I believe his name was Chris, I felt well informed and reassured of my warrantee plan and coverage. The reason I deducted 1 star was due to the state of the vehicle when turned over to me. I understand I purchased a used vehicle, but my expectation was to still drive off the lot in a clean vehicle. All of the door jams had caked on dirt and grime, the center console had some type of liquid spilled down it, and there was a crumpled up paper floor mat under the driver seat (due to there being no floor mats in the vehicle). Basically you could just tell it hadn’t been detailed since it had been traded in, it wasn’t extremely dirty, but the crumpled floor mat under the seat was salt in the wound since the vehicle didn’t include floor mats, or a full set of rim covers (Alan told me a replacement had been ordered, so hopefully I will have a full set when I pick up the tag, though when I looked at them one is heavily damaged and I’ll probably want to replace it as well). Pretty careless with a few details, but overall a great experience worth sharing. More

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Buying my leases car Alan was very friendly and helpful. He made me feel confident in my decisions. He was very knowledgeable about my options and was never pushy. Alan was very friendly and helpful. He made me feel confident in my decisions. He was very knowledgeable about my options and was never pushy. More

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Time for a new car Great customer service. They worked with what I had!!!! Great place to buy a car. Will recommend to friends and family. Love my new car!!!! Great customer service. They worked with what I had!!!! Great place to buy a car. Will recommend to friends and family. Love my new car!!!! More

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Super experience!!! Alan Richardson is the best “Superman” car salesman. He was great at knowing my budget and also knowing the car I want. He didn’t push me into a car h Alan Richardson is the best “Superman” car salesman. He was great at knowing my budget and also knowing the car I want. He didn’t push me into a car he thought what he liked. It was what I wanted! Come to Toyota Of Cool Springs for a great experience with Alan Richardson. More

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