Alan Brown

Great service advisor. Competent & solid mechanics. Work done well & properly. Pleasant experience. . Explained the car’s situstion to Alan, and he said he understood and w Competent & solid mechanics. Work done well & properly. Pleasant experience. . Explained the car’s situstion to Alan, and he said he understood and would take care of confirming what was needed (was under extended warranty) . Kept me posted and when I picked up he explained what was done - all covered! Yay! More

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Courteous and efficient service. The courtesy van was very helpful and convenient for my schedule. The courtesy van was very helpful and convenient for my schedule. More

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Disappointed in the service. Diagnostics unavailable on weekends wish I knew ahead of time. Wasteful Diagnostics unavailable on weekends wish I knew ahead of time. Wasteful More

by wshvt Verified Customer Verified Customer

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I had 2 flat tires on drivers side. Alan told me who to call to tow my vehicle and Handy’ plugged the tires as I probably drove over something “stationary” to get a hole in each tire an Alan told me who to call to tow my vehicle and Handy’ plugged the tires as I probably drove over something “stationary” to get a hole in each tire and no nail or screw was found in either tire. I was fixed and back on the road and he fit me in on an extremely busy day More

by CB Verified Customer Verified Customer

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Very helpful and friendly staff as always! They really know how to take care of the customers! They really know how to take care of the customers! More

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Mixed review. Scheduling was 5 star. Easy flexible and friendly. The car was in and out within the hour. The waiting room had enough seating and WiFi. When I dro Scheduling was 5 star. Easy flexible and friendly. The car was in and out within the hour. The waiting room had enough seating and WiFi. When I dropped the car off I reported a concern with squeaky brakes. Upon end of visit I was told brakes were fine. When I questioned cause of squeak was told it just happens with new cars sometimes. I commented that it was odd that they did not squeak first 7,000 miles why now. Got the same answer. Felt dismissive. The brakes continue to squeak almost daily. Very annoying for a new car. I would have appreciated more of an answer and ideally the squeak to be fixed More

by saunie Verified Customer Verified Customer

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A great place to get your vehicle worked on, will treat you very fair and kind! you very fair and kind! More

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Always a great experience dealing with Handy Toyota. Great service, friendly staff and service appointments are always on time. This is my second lease and I am very happy with my vehicle. Great service, friendly staff and service appointments are always on time. This is my second lease and I am very happy with my vehicle. More

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I had an issue with my truck and made an appt for Handy’s to take a look at it. Making the appointment was easy and they were able to see it in a reasonable amount of time. I was slightly concerned about the to take a look at it. Making the appointment was easy and they were able to see it in a reasonable amount of time. I was slightly concerned about the issue but the Service Advisor was able to assure me that they would get to the bottom of the issue. They found the issue and disclosed to me that it was a failed part through no fault of my own and that they would order the part immediately and that the vehicle really wasn’t drivable so they told me they were going to put me in a “loaner” and that it was all covered and under warranty. They assured me that this is an issue they have seen before and that it would be resolved and there was nothing to worry about. It took a couple days but they were in contact with me every day to let me know where they were in the process. Excellent communication and handling of the entire process. This was such a positive service interaction that has left me feeling like “If” I ever have another issue with my truck this is the place to go and they will take care of me. I will definitely be sticking with Handy from here on out. Thank you Handy’s!! More

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Brought my 2020 Rav4 in for Tire changeover and state inspection. My service advisor,Alan, was very friendly and professional as always! Work was done in expected time. Waited for my vehicle while work w inspection. My service advisor,Alan, was very friendly and professional as always! Work was done in expected time. Waited for my vehicle while work was done in the service waiting room which was very comfortable and clean. More

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