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Alainea Butler
Alainea Butler at Downey Hyundai

Alainea Butler

BDC Service

Downey Hyundai

7550 Firestone Blvd
Downey, CA 90241

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4.3
28 Reviews
4.3

28 Reviews

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28 Reviews of Alainea Butler

September 13, 2025

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Employee Rating

The customer respersenative communicated accurately and honestly..They explained the work being done.well.She had a nice smile. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Cruz, Chris Estrada, Angel Duran, Nancy Gonzalez, Marisol Victor

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September 13, 2025

Dealership Rating
Employee Rating

I loved this dealership they have great customer service and the best thing was I never felt pressured to anything. I will definitely go back if I ever need to purchase another car. More

by rosana_rubio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 13, 2025

Downey Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 11, 2025

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Employee Rating

Downey dealership will help you get right the best, they will help assist you with what ever you need More

by jaimecass54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ray Malhotra, Tony Bui, Larisa Lopez, Shay Malhotra, Diana Lizarde, Norma Alvarez, Nancy Gonzalez, Samantha Aifan, Nima Sanaei

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Sep 11, 2025

Downey Hyundai responded

Thank you so much for choosing Downey Hyundai! Please let us know if we can be of any more assistance. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 09, 2025

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Employee Rating

Had a good experience with my service adviser Christian kept me updated on my vehicle progress thank you for everything More

by anibarra90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ravi Malhotra, Ray Malhotra, Tony Bui, Edgar Cruz, Chris Estrada, Lou Machado, Angel Duran, Nancy Gonzalez

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Sep 09, 2025

Downey Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Downey Hyundai, we look forward to having you as a valued customer for many years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 08, 2025

Dealership Rating
Employee Rating

Great friendly customer service, it was early when I went in and everyone was so welcoming. More

by LMZAPATA18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Cruz, Chris Estrada, Lou Machado, Angel Duran, Nancy Gonzalez, Marisol Victor

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Sep 08, 2025

Downey Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Downey Hyundai. We look forward to having you as one of our valued customers for many more years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 05, 2025

Dealership Rating
Employee Rating

La verdad muy mal cervicio no e tenido buena experiencia acerca del servicio y de la agencia es mi punto de vista personal More

by MC545624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Edgar Cruz, Chris Estrada, Angel Duran, Nancy Gonzalez, Marisol Victor

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Sep 08, 2025

Downey Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind reaching out to us directly so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 02, 2025

Dealership Rating
Employee Rating

Good service Great communication Clean Less waiting Quick service Professional Not expensive Totally recommend this dealership to anyone More

by biancamunoz3462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Cruz, Chris Estrada, Angel Duran, Nancy Gonzalez, Marisol Victor

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Sep 02, 2025

Downey Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Downey Hyundai. We look forward to having you as one of our valued customers for many more years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

August 30, 2025

Dealership Rating
Employee Rating

Everyone was very friendly and helpful, not only in the service department, but in the new car area as well. More

by art6622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Cruz, Angel Duran

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Aug 30, 2025

Downey Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Downey Hyundai! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

August 29, 2025

Dealership Rating
Employee Rating

Great service. Waiting room has great accommodation and they make sure that any issues with your vehicle are fixed. More

by TONYRAMOS6869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Cruz, Chris Estrada, Angel Duran, Nancy Gonzalez, Marisol Victor

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Aug 29, 2025

Downey Hyundai responded

Thanks for sharing your thoughts about your experience with Downey Hyundai. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

August 22, 2025

Dealership Rating
Employee Rating

Good customer service. Always helpful and always answer my questions or uf they can't answer them themselves they get me an answer. More

by rzapata7707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Cruz, Chris Estrada, Angel Duran, Nancy Gonzalez, Marisol Victor

Report | Print
Aug 22, 2025

Downey Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

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