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Alainea Butler
Alainea Butler at Downey Hyundai

Alainea Butler

BDC Service

Downey Hyundai

7550 Firestone Blvd
Downey, CA 90241

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4.4
56 Reviews
4.4

56 Reviews

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56 Reviews of Alainea Butler

January 06, 2026

Dealership Rating
Employee Rating

They help me and my family find our new family suv. They were exceptionally good at answering all of our questions. This has been by far the best experience I've ever received from a dealership made me More

by adelamercado23
Recommend Dealer
Yes

Other Employees Tagged: Alainea Butler

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Jan 07, 2026

Downey Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Downey Hyundai! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

January 06, 2026

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Employee Rating

The Hyundai team was very helpful and informative, very friendly and made sure i was comfortable with my visit More

by mightysnorlax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Cruz, Chris Estrada, Angel Duran, Nancy Gonzalez, Marisol Victor

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Jan 07, 2026

Downey Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

January 04, 2026

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Employee Rating

I get my car serviced here because the do a good job on it !! Always with courtesy and recommendations for anything my car may need !! More

by SPIKEYANDMARLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Cruz, Chris Estrada, Angel Duran, Nancy Gonzalez, Marisol Victor

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Jan 04, 2026

Downey Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Downey Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

January 02, 2026

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Employee Rating

The personnel at Downey Hyundai are very responsive. Norma and Kenny are great and very customer service oriented. We have had a good experience so far. More

by sherrieryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ravi Malhotra , Norma, Kenny

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Jan 04, 2026

Downey Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

December 28, 2025

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Employee Rating

Very great customer service. Everyone was nice and welcoming and made sure to get down to what the issue was with the car and made sure to get it fixed and they were gracious eno More

by BDEH91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Cruz, Chris Estrada, Angel Duran, Nancy Gonzalez, Marisol Victor

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Dec 28, 2025

Downey Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

December 27, 2025

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Employee Rating

Excellent customer service every single time I get my car serviced there. Staff greets me with a smile and a a hello. Love getting my car serviced there . More

by JENNYRAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Cruz, Chris Estrada, Angel Duran, Nancy Gonzalez, Marisol Victor , Jordan and Tony are the best !!!

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Dec 27, 2025

Downey Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

December 23, 2025

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Employee Rating

Have not heard anything back about my car bad communication and lies here they tried making me trade my car in and ask for a huge down payment More

by GOMEZJOSEPG936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Edgar Cruz, Chris Estrada, Angel Duran, Nancy Gonzalez, Marisol Victor

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Dec 23, 2025

Downey Hyundai responded

Thank you for bringing this to our attention. We sincerely apologize for the lack of communication regarding your vehicle, as this is not the experience we aim to provide. We understand how frustrating it is not to receive timely updates, and we regret any confusion or misinformation you may have encountered during the process. There was never an intention to mislead you, and we apologize if our discussions about trade-in options and down payment requirements were not clearly explained or came across as pressure. Transparency and clear communication are very important to us. We would appreciate the opportunity to address your concerns directly and provide clarity on the status of your car. Please contact us so we can work toward a resolution and improve your experience.

December 12, 2025

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Employee Rating

Great team, job took 3hours wife was accommodated with a shuttle and was picked up at a near mall, made it enjoyable for her. When car was ready I got a call to pick up wife from the mall. Thank you team More

by JJGAMBOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Cruz, Chris Estrada, Angel Duran, Nancy Gonzalez, Marisol Victor

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Dec 12, 2025

Downey Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

December 06, 2025

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Employee Rating

Great staff very helpful good experience I will definitely go back if I need too More

by ERNESTOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Cruz, Chris Estrada, Angel Duran, Nancy Gonzalez, Marisol Victor

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Dec 06, 2025

Downey Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

December 05, 2025

Dealership Rating
Employee Rating

las personas no ayudan ala gente en ese dealer es muy malo el servicio que dan despues de que compras un carro More

by ESTEFANIFIGUEROA918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ravi Malhotra, Ray Malhotra, Tony Bui, Edgar Cruz, Chris Estrada, Lou Machado, Angel Duran, Nancy Gonzalez, Marisol Victor

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Dec 08, 2025

Downey Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

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