Dealership Experience
9 yrs
Industry Experience
9 yrs
21 Reviews
Write a Review21 Reviews of Alaina Southern
May 31, 2024
Mr. Wilkins was very helpful. Took his time to explain everything throughout the process. Thank you everything throughout the process. Thank you More
Other Employees Tagged: Ray Taylor, Rob Young, Chrissy Hartman, Megan Barnes, Niko Gelpi, Matthew Mackay, Freddy Cano, Austin Smith , Jessica Torres
February 24, 2023
The worst manager I’ve ever dealt with. Wife and I had a car for over a month not knowing our loan was lost because the financing manger quit and left. Thomas reaches out a month later to t Wife and I had a car for over a month not knowing our loan was lost because the financing manger quit and left. Thomas reaches out a month later to tell us we have issues with our loan. Does not properly communicate details or sense of urgency at all. So besides keeping us there for four hours playing money games he completely ignores it’s not our problem the financing manager left but makes it seem it’s our fault the loan never got approved, yet my wife agreed to all the terms and even signed. The only time he cared was if the car was in good condition when we returned it, completely useless and a bad representative of the Regal ownership group. Worst experience ever !!!! Do not trust him one bit. Does not care about the customer one bit. Thanks for nothing Thomas. More
Other Employees Tagged: Cris Aviso, Sonny Glover, Sheron Wilkins, Thomas Farris , Freddy cano did a good job filling in for old finance manager but has ignored my numerous voicemails over last three days to get a copy of our registration they never returned to us after we returned the new car after a month.
December 17, 2022
Chrissie is the best person at Regal Honda. She always checks the work and if they are not up to her standards, she ask the technician to do it again. She always checks the work and if they are not up to her standards, she ask the technician to do it again. More
Other Employees Tagged: Chrissy Hartman
July 18, 2021
On Tuesday morning, July 13, I brought my CRV in for a flashing battery light. I was told by Megan Barnes after the preliminary check that diagnostics showed no problem with the alternator. It was recomme flashing battery light. I was told by Megan Barnes after the preliminary check that diagnostics showed no problem with the alternator. It was recommended that the drive belt be changed. After three days, a new serpentine belt finally showed up. The new belt was installed and flashing battery light still is on. I came to Regal thinking they would have the resources to properly diagnose and solve the problem. I did not except to have a parts changer guess and then charge me 163.00 for something not needed and the problem still exists. I even spoke with Mr. Sal Campisi and Alaina Southern about the delay in getting parts. I am thoroughly disappointed with the results of this visit and would like to know your policy on correcting this situation. This is my third experience with Regal service department since I have owned by CRV and all three visits were not acceptable. More
Other Employees Tagged: Mr. Sal Campisi. Megan Barnes.
April 09, 2021
Very friendly and interested in our needs .They actually bought us lunch when we Had to stay for them to service the car. Very helpful and easy to talk with . bought us lunch when we Had to stay for them to service the car. Very helpful and easy to talk with . More
Other Employees Tagged: Cris Aviso, Sonny Glover, Chrissy Hartman, Thomas Farris, Sal Campisi Jr. , Mallory Bartle, Cheyenne Johnson, Crysta Porter, David Voci
April 02, 2021
Let’s just say I was completely satisfied . I love my Honda Accord best car ever ! But things happen . Great management when a problem arises ! Totally recommend ! Honda Accord best car ever ! But things happen . Great management when a problem arises ! Totally recommend ! More
Other Employees Tagged: Dustin Brown
February 16, 2021
Made my buying experience effortless!! Would totally recommend Regal Honda to anyone looking to purchase a car! Top notch and efficient! Thank you Regal Honda! recommend Regal Honda to anyone looking to purchase a car! Top notch and efficient! Thank you Regal Honda! More
Other Employees Tagged: Michael Greenhow, Cris Aviso , Jonathan Martinez, Angelo Mendez, Kelly Wilkes, Robert Holly