Al Izzo

Buyers beware! I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible fo I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible for getting my children and I around town does not reliably start. I called service on May 17th and their soonest appointment is June 6th. My car finally stopped working a few days shy of the appointment and was towed to the shop. The shop refuses to look at it until the appointment day and has advised that I need to pay nearly $300 for them to look at it. I thought I would be safe spending the extra money to purchase a certified pre owned vehicle through what I thought to be a reputable dealer. Unfortunately Hyundais pre owned program is not what you would think. Having a certified pre-owned does not ensure that your vehicle will be looked at in a timely manner. The fact that they are asking for money upfront is appalling. My vehicle has been properly maintained, it’s sad to see such an expensive paper weight in my driveway. I would not recommend Hyundai or Rick Case dealerships to anyone. They only want your money and DO NOT stand behind their product. I had heard that Hyundai had come a long way but sadly that does not seem to be the case. Beware of spending your money with Rick Case Hyundai. The customer service ends the moment you drive off of their lot. 7 months later got to replace the battery. More

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These dealership love them rate them How do I tell everybody to replace they're very great I love them everybody to replace they're very great I love them More

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Worse experience ever. No shuttle available and I requested one when I booked. Then my wait time was over 4 hrs and my appointment was at 11:30. Then they lied No shuttle available and I requested one when I booked. Then my wait time was over 4 hrs and my appointment was at 11:30. Then they lied More

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Fast, friendly and professional at same time. Waiting time is less then they said. Highly recommend Waiting time is less then they said. Highly recommend More

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Since i met tyler and orlando i decided to never back to another dealership.stefano did my regular maintenance.they are just great A+personality great costumer service i can't go anywhere because of them another dealership.stefano did my regular maintenance.they are just great A+personality great costumer service i can't go anywhere because of them BEST BEST BEST More

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Worst service department of all dealerships I've ever been to. On all levels from manager to advisor to technicians to gofers. been to. On all levels from manager to advisor to technicians to gofers. More

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The attention I receive when I get there is always prompt. There is always someone to greet me and listen to my concerns, prompt. There is always someone to greet me and listen to my concerns, More

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Speak to Fares.Colin.Omar.Housinne.Joel.Omari.Joe and Robert from service dep.NoOne else!Top Professionalism Robert from service dep.NoOne else!Top Professionalism More

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Nice and friendly employees comfortable environment but horrible wait times what’s the point of an appointment if you still have to sit and wait 4 - 6 hours horrible wait times what’s the point of an appointment if you still have to sit and wait 4 - 6 hours More

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Jim Richardson was wonderful. He inform me on the tire replacement. He was very courteous. replacement. He was very courteous. More

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