24 Reviews
Write a Review24 Reviews of Al Izzo
June 08, 2024
Buyers beware! I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible fo I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible for getting my children and I around town does not reliably start. I called service on May 17th and their soonest appointment is June 6th. My car finally stopped working a few days shy of the appointment and was towed to the shop. The shop refuses to look at it until the appointment day and has advised that I need to pay nearly $300 for them to look at it. I thought I would be safe spending the extra money to purchase a certified pre owned vehicle through what I thought to be a reputable dealer. Unfortunately Hyundais pre owned program is not what you would think. Having a certified pre-owned does not ensure that your vehicle will be looked at in a timely manner. The fact that they are asking for money upfront is appalling. My vehicle has been properly maintained, it’s sad to see such an expensive paper weight in my driveway. I would not recommend Hyundai or Rick Case dealerships to anyone. They only want your money and DO NOT stand behind their product. I had heard that Hyundai had come a long way but sadly that does not seem to be the case. Beware of spending your money with Rick Case Hyundai. The customer service ends the moment you drive off of their lot. 7 months later got to replace the battery. More
Other Employees Tagged: Colin Lord, Ernest Bynes, Stefano Vigil, Jonathan Marroquin, Tom Owen, Jose Tavarez, Jorge Villegas, Claude Toussaint, Autumn Mensick
June 17, 2023
Worse experience ever. No shuttle available and I requested one when I booked. Then my wait time was over 4 hrs and my appointment was at 11:30. Then they lied No shuttle available and I requested one when I booked. Then my wait time was over 4 hrs and my appointment was at 11:30. Then they lied More
Other Employees Tagged: Tom Owen
July 07, 2022
Fast, friendly and professional at same time. Waiting time is less then they said. Highly recommend Waiting time is less then they said. Highly recommend More
Other Employees Tagged: Colin Lord, Ernest Bynes, Stefano Vigil, Jonathan Marroquin, Tom Owen, Autumn Mensick
March 11, 2022
Since i met tyler and orlando i decided to never back to another dealership.stefano did my regular maintenance.they are just great A+personality great costumer service i can't go anywhere because of them another dealership.stefano did my regular maintenance.they are just great A+personality great costumer service i can't go anywhere because of them BEST BEST BEST More
Other Employees Tagged: Stefano Vigil, Orlando Camacho, Tyler Smith
February 15, 2022
Worst service department of all dealerships I've ever been to. On all levels from manager to advisor to technicians to gofers. been to. On all levels from manager to advisor to technicians to gofers. More
Other Employees Tagged: Colin Lord, Autumn Mensick
January 02, 2022
The attention I receive when I get there is always prompt. There is always someone to greet me and listen to my concerns, prompt. There is always someone to greet me and listen to my concerns, More
Other Employees Tagged: Jonathan Marroquin
December 15, 2021
Speak to Fares.Colin.Omar.Housinne.Joel.Omari.Joe and Robert from service dep.NoOne else!Top Professionalism Robert from service dep.NoOne else!Top Professionalism More
Other Employees Tagged: Fares Abualown, Colin Lord, Omari Samuel, Jean Jaques, Omar Hajira, Joel Harrison, James Robichaud, Joe Lovric, Houssine Belghmi , Robert from service department
December 10, 2021
Nice and friendly employees comfortable environment but horrible wait times what’s the point of an appointment if you still have to sit and wait 4 - 6 hours horrible wait times what’s the point of an appointment if you still have to sit and wait 4 - 6 hours More
Other Employees Tagged: Tom Owen, Autumn Mensick