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Ainsley Roark
Ainsley Roark at Big Star Cadillac

Ainsley Roark | Page 9

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.9
386 Reviews
4.9

386 Reviews

Write a Review

386 Reviews of Ainsley Roark

May 06, 2025

Dealership Rating
Employee Rating

Miss angley Daniel or very professional always took good care of me make sure I was taking care of but the dealership I feel like didn't take care of me when I was trying to buy a new car so I'm very unhapp More

by lofton.hilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Wood

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May 07, 2025

Big Star Cadillac responded

Thank you for your business and review. We are sorry to hear that you feel that you did not receive a 5-Star experience with us, Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

May 02, 2025

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Employee Rating

Totally satisfied with my experience with the dealership! ?? Ainsley did a superb job taking care of me More

by NAPIER3223
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

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May 05, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

May 02, 2025

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Employee Rating

Ainsley made the whole experience better. From beginning to end she was there to make it as smooth as possible. More

by kyleester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 05, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

May 01, 2025

Dealership Rating
Employee Rating

Great service Big Star always leaves me satisfied with there great service team in Ainsley More

by ZENOFAMILY713
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

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May 01, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

April 23, 2025

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Employee Rating

Very knowledgeable and courteous staff, completed maintenance and a recall needed on my vehicle in a timely manner. More

by clperez122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 23, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

April 22, 2025

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Employee Rating

Very good , fast service Ashley was very helpful and quoted me for the other repairs needed More

by MARITZA_S07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 23, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

April 18, 2025

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Employee Rating

It is a very convenient location. The phones are answered quickly. The waiting room is comfortable. More

by maryleehearn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller

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Apr 22, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

April 15, 2025

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Employee Rating

The best dealership I’ve ever been to and has the greatest service team I’ve ever dealt with More

by ZENOFAMILY713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, LeAnna Kerr, Jose Teran, Daniel Wood, Lee Velazquez, Albert Ramirez, Isaiah Rodarte

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Apr 16, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

April 09, 2025

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Employee Rating

Great service. Under promised and over delivered! I'm very satisfied with this visit and we picked up a clean car because they washed and cleaned the inside. More

by scottmccombs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

March 31, 2025

Dealership Rating
Employee Rating

The service is slow. Service reps are great. Difficult to get a loaner for service. More

by DTWOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 31, 2025

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

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