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Ainsley Roark

Overview Reviews (387) Inventory (547)

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Ainsley Roark

Ainsley Roark | Page 35

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.9

387 Reviews

Overview Reviews (387) Inventory (547)

4.9

387 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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387 Reviews of Ainsley Roark

August 18, 2023

Dealership Rating

Employee Rating

Very clean . . the wait was reasonable .. she was very helpful and great to work with . the wait was reasonable .. she was very helpful and great to work with More

by mcmillan.tammy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 18, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 17, 2023

Dealership Rating

Employee Rating

Customer Service in maintenance area is so nice and helpful. They are all ready to help when you walk in. helpful. They are all ready to help when you walk in. More

by RENEED310

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: zzJeff zzDial

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Aug 17, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 17, 2023

Dealership Rating

Employee Rating

We received great service from Ainsley Roark at our recent service visit. In the past Bobby Miller has also been excellent. Barbra Smith recent service visit. In the past Bobby Miller has also been excellent. Barbra Smith More

by GHS3308

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bobby Miller

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Aug 17, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 14, 2023

Dealership Rating

Employee Rating

Ainsley was quite cordial while agreeing to sell me another contract for three oil changes. another contract for three oil changes. More

by DLCLARK3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 15, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 12, 2023

Dealership Rating

Employee Rating

Terrible customer service every time. So disappointing. This will be my 4th encounter with service where they just couldn’t execute the task. This dealership needs major leadership traini So disappointing. This will be my 4th encounter with service where they just couldn’t execute the task. This dealership needs major leadership training. More

by HEATHER64

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Mike Pierce, Steve Sons , zzJason zzWilson

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Aug 14, 2023 -

Big Star Cadillac responded

Thank you for your review. I am sorry to hear that you feel that you have not received a 5-star experience from us. At your earliest convenience, please return my call so that we can discuss a path foward. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.

August 12, 2023

Dealership Rating

Employee Rating

Better timely communication on status. 1/2 hour est by tech became 2 1/2 with no update. 1/2 hour est by tech became 2 1/2 with no update. More

by ELGRECO.LOU

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tech unknown name and tech area.

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Aug 14, 2023 -

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that your experience with us was not a more positive one. We agree that communication is the cornerstone of any good relationship. Feel free to reach out to me directly at your earliest convenience with your best contact should you have any additional concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

August 10, 2023

Dealership Rating

Employee Rating

Ainsley always makes the process of getting my car serviced fast. She is very helpful and answers any question I may have regarding services/maintenance for my car. She is always in contact with me wi serviced fast. She is very helpful and answers any question I may have regarding services/maintenance for my car. She is always in contact with me with any updates throughout the service as well. More

by Jose

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 11, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 07, 2023

Dealership Rating

Employee Rating

The dealer ship has the most excellent service in every department the experience was well done department the experience was well done More

by aegarcia491

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ruben Cauton, Iriam Diaz, Denise Beyner-Stanley, Bobby Miller , zzJeff zzDial, zzJason zzWilson

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Aug 08, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 03, 2023

Dealership Rating

Employee Rating

Great customer service. Everyone is every helpful. They is no long wait time. Would recommend this dealership. Everyone is every helpful. They is no long wait time. Would recommend this dealership. More

by AAMAYA0610

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 04, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that Ainsley was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 03, 2023

Dealership Rating

Employee Rating

Service is always prompt and reliable. I appreciate the check in and text update notifications. I appreciate the check in and text update notifications. More

by PGMCHENRY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Amie Gulli

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Aug 04, 2023 -

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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