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Ainsley Roark
Ainsley Roark at Big Star Cadillac
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Ainsley Roark

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.7
275 Reviews
4.7

275 Reviews

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275 Reviews of Ainsley Roark

January 18, 2025

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Employee Rating

Ainsley was very knowledgeable and answered all of my questions. When the car was ready she reviewed everything that was done. Thanks Ainsley More

by EBATER
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Service Time
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Recommend Dealer
Yes
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Jan 20, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 17, 2025

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Employee Rating

Ainsley is Great , Very Personable, Keeps You up to date about your vehicle. Makes You Feel important 👍😊 More

by LASPALMASMGR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 17, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 16, 2025

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Employee Rating

Ainsley treats everyone with the utmost respect. Love her interaction with all the customers bringing vehicles to be serviced. Keeps us all updated 👍😊 More

by LASPALMASMGR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 17, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 15, 2025

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Employee Rating

Really good, nice waiting area, good attention to the costumer keep up the good work More

by DAO_621
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 15, 2025

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Employee Rating

She is great and efficient. Very nice and helpful. She always takes care of me and works hard More

by KIMROLIVAREZ
Recommend Dealer
Yes

Other Employees Tagged: Melvin

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Jan 16, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 14, 2025

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Employee Rating

Take. 3.1/2 hours todo oil change and rotation usually it’s 2 hours or les More

by morenolazaro99.lm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bobby Miller, LeAnna Kerr, Jose Teran, Daniel Wood, Lee Velazquez, Albert Ramirez, Isaiah Rodarte

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Jan 16, 2025

Big Star Cadillac responded

Thank you for your review. We are sorry to hear about your experience and we agree that is too long. Top-notch customer service is a one of our priorities and we strive to provide a world-class experience with every customer interaction. Please feel free to contact me directly should you have any other concerns at vtrevinojr@bigstarcadillac.com. Vennie Trevino. Service Director.

January 14, 2025

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Employee Rating

Great service, attends your needs, always an smiling face, very clean environment, always asking how they can help More

by MARTINEZROBERTO29
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Service Communication
Recommend Dealer
Yes
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Jan 16, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 10, 2025

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Employee Rating

Always available when needed. Useful, convenient and strategically located for those of us in the community. More

by TTCJH5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Daniel Wood

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Jan 10, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

January 10, 2025

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Employee Rating

Just wow. The management just says something and everyone is supposed to believe it. It is not ok to damage 3 rims cause 1 had damage. They won't even ref More

by marcus.dygert
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Workmanship
Service Time
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Recommend Dealer
No
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Jan 16, 2025

Big Star Cadillac responded

Thank you for sharing your feedback . We understand your frustration regarding the condition of your rims. We take pride in providing high-quality service and want to ensure all customer concerns are addressed. Our service intake video inspection, which is conducted for all vehicles upon arrival, documented the damaged rims. This record confirms the damage was present before we began any work on your vehicle. In regard to refunds for services purchased from Big Star Cadillac, one of our management team will be contacting you soon, if they have not already. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

Jan 16, 2025

marcus.dygert responded

Making claims without proper evidence or simply meeting with the customer is just bad business. I have left very few reviews that are negative. The way I was treated and brushed off left me feeling like I should in this case. We were able to obtain the video and have taken still shots of each rim . When compare the video still shots to the condition of the rims after youe service, there is no question that they were damaged during service. A shop has inspected the rims and said the pressure washer was using the wrong tip/setting and too close to the rims. An interesting note is that Big Star Cadillac refused inspection or meeting with me, they just claimed they were damaged the same way they are now. The evidence is clear and legal action is being considered. The Big Star Team has stopped communicating with me. No refund has been offered. We are not looking for any pay out, just to have the issue fixed

January 10, 2025

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Employee Rating

Everyone is aways polite and the dealer ship is aways clean and nice Bobby is aways really helpful More

by Peluche1814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Yannibelli, Bobby Miller

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Jan 10, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

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