Adrien Torres | Page 3

Full encompassing service Pam and her team led us through the full process of purchasing a new vehicle. From selecting the vehicle that met our needs through financing options, Pam and her team led us through the full process of purchasing a new vehicle. From selecting the vehicle that met our needs through financing options, we felt informed and looked after. The team balanced the need for customer service and customer protection perfectly during this unique time. More

Report | Print

My parents and I came in to get a car from Subaru. Our salesperson was Ben. He was very attentive and patient with our needs. He literally spent all day with us to make sure we were comfortable with our d salesperson was Ben. He was very attentive and patient with our needs. He literally spent all day with us to make sure we were comfortable with our decision and purchased us lunch- because I was getting hangry. Lol Customer service is stellar in each department. Everyone is very friendly and makes you feel like family. I would definitely recommend this dealership and Ben to my family friends! More

Report | Print

Parts department Needed some help with a part and talked with Adrien Torres and he was very helpful and got us out of a real time problem. Thank you again Needed some help with a part and talked with Adrien Torres and he was very helpful and got us out of a real time problem. Thank you again More

Report | Print

Great Buying Experience Kevin McDougall was my salesperson and a pleasure to do business with. The dealership has a great staff and I look forward to dealing with them in th Kevin McDougall was my salesperson and a pleasure to do business with. The dealership has a great staff and I look forward to dealing with them in the future. More

Report | Print

On my initial visit to Tucson Subaru, I met Mike Henry, who took me on a tour highlighting the three Subaru models I was interested in. He was very knowledgeable on Subaru and their competitors. After that who took me on a tour highlighting the three Subaru models I was interested in. He was very knowledgeable on Subaru and their competitors. After that, I went and visited a local Toyota dealership. After considering things for a couple of days, I returned to Tucson Subaru with my wife, but since Mike was with another client, he introduced me to Shauna Williams. She was very patient with my wife and I as we were looking at various models. We had done quite a bit of prior research, but when we arrived at the dealership it was like being in a candy store! We actually got in and drove three cars, finally deciding on a new 2020 Subaru Forester. Shauna gave us a stress-free car buying experience! Then we were introduced to Tracy Roberts who took us through the contract signing and explanation of all the various programs that were available to us. I was pleasantly surprised at how painless and flawless our first time Subaru buying experience was thanks to the pros at Tucson Subaru! After all the papetwork was done, Shauna came out and helped us discover many more of the features that our new Subaru Forester has to offer. I am totally impressed with this dealership!! Best car buying experience ever!!! More

Report | Print

Adrien was incredibly helpful and friendly. The part I though I had ordered was the wrong part, and he helped me find the correct part. Excellent customer service. though I had ordered was the wrong part, and he helped me find the correct part. Excellent customer service. More

Report | Print

Extraordinary customer service I have had dealings with almost all departments at Tucson Subaru and every encounter has been a pleasure and all have always been most helpful. I have had dealings with almost all departments at Tucson Subaru and every encounter has been a pleasure and all have always been most helpful. More

Report | Print

Tucson Subaru and Mike Henry were amazing This sales experience was exceptional and refreshing compared to the cliché sales experiences elsewhere. From the start Mike Henry was very profession This sales experience was exceptional and refreshing compared to the cliché sales experiences elsewhere. From the start Mike Henry was very professional and knowledgeable about Subaru's with absolutely no sales pressure. Even when I told him I didn't know if they were for me, he was pleasant and you got the feeling that he was not just the salesman you wish for but also a genuinely good person. After answering a ton of questions and some of them probably silly I went for a drive and was dually impressed by the feel, handling and quality of the Crosstrek I tried. We checked out the dealership while we (My wife and I ) were there and everyone was friendly and professional especially in the service department and we didn't even own one yet. We also talked to random customers in the service department that were waiting and they had nothing but good things to say. I came back still another time for a second look and some more questions and pricing of different trim levels and options and now was considering buying, but still no pressure or sleazy sales tactics that I have received elsewhere. Mike Henry told me Subaru's sell them self and they do but the help of a outstanding salesman is still appreciated. So now I own a 2019 Crosstrek with the exact options I wanted and I got a good price and a refreshing sales experience from all involved including the sales Manager who didn't show up to close the deal but just to make sure we were happy. I talked to my friend who also had bought a car at Tucson Subaru and although he had a different salesman also had the same great experience. I used to work in dealerships many years ago and this dealership does it the way it should be done. Thank you for a exceptional and refreshing sales experience. I love my new car more each time I drive it, and getting better than advertised MPG and not even broken in. I would highly recommend Mike and this dealership. More

Report | Print

Best Car Buying Experience At 66 years of age, I have had many car buying experiences at car dealerships. The sales person Jacob Ray, and the entire Subaru staff, made this qui At 66 years of age, I have had many car buying experiences at car dealerships. The sales person Jacob Ray, and the entire Subaru staff, made this quite an enjoyable event. Jacob never attempted to "high pressure" the sale, which is so refreshing to me. He is an exceptional sales person. I will recommend Subaru to any one that asks me. Outstanding customer attention and the realization that the typical consumer wants to make there own choices and decisions and not be pressured into buying a product. Jacob acted as a guide and advisor, not someone trying to make a sale. Jacob Ray is an outstanding employee. Jim Conway More

Report | Print

Outstanding Customer Service! Although I purchased my Subaru at another dealer (because the specific vehicle I wanted was not in stock), the sales process at Tucson Subaru was actu Although I purchased my Subaru at another dealer (because the specific vehicle I wanted was not in stock), the sales process at Tucson Subaru was actually quite enjoyable. I learned about the car without any pressure to buy from Anthony, something that does not happen at all dealerships. As a result, I will refer all my friends to Tucson Subaru! Since Tucson is my home, I plan to frequent the Tucson Subaru regularly for service and parts. In fact, I recently purchased and installed an engine under guard. Adrien ordered the part for me and Jason went out of his way to accommodate my tight schedule with very little notice. When I brought the car in the next day, the job was complete before the estimated time! To top it all off, even though I did not buy my vehicle at Tucson Subaru, Terry connected me with Steve, who spent about 30 minutes with me and my new car, walking me through several of the features. I am very appreciative of the time both Terry and Steve gave to help me learn more about my new Forester. I love, love, love my new Forester and now I'm a huge fan of Tucson Subaru! The customer service has been outstanding across all departments! More

Report | Print