Adrian Turnbull

Mall of Georgia Ford responded

Thank you for sharing your experience! We're glad to hear that our team was able to provide friendly, professional service and make the vehicle delivery process smooth. We appreciate your feedback and hope to assist you again in the future!

Mall of Georgia Ford responded

We are sorry to hear about your experience with both the service you received, and the communication challenges you encountered. We understand how frustrating it can be when an issue is not properly diagnosed or resolved, and we apologize for not meeting your expectations. We take your feedback seriously, and it’s important to us that we improve moving forward. If you would like to discuss this matter further and explore potential solutions, please reach out to Scott Tackabury at Stackabury@vtaig.com.

Mall of Georgia Ford responded

We regret to hear about your experience and understand how frustrating it must have been. Your feedback is important to us, and we would like the opportunity to make this right. Please contact Scott Tackabury at Stackabury@vtaig.com so we can discuss your concerns further and address this situation appropriately. We appreciate your patience and hope to restore your trust in our service.

Mall of Georgia Ford responded

Thank you for your fantastic feedback! We’re so pleased to hear that you appreciated our upfront pricing, professionalism, and transparency. It’s our goal to make every customer’s experience as smooth and positive as possible, and we’re honored to be considered one of the best dealerships you’ve worked with. We look forward to serving you again in the future. Thank you for choosing us!

Mall of Georgia Ford responded

Thank you for sharing your wonderful experience! We’re thrilled to hear that you felt welcomed and valued from the moment you arrived. Ensuring a seamless and transparent process is always our goal, and it’s great to know we could provide you with such an enjoyable car-buying experience. Your recommendation means a lot to us, and we hope you’re loving your new car. If there’s ever anything we can assist you with, please don’t hesitate to reach out.

Mall of Georgia Ford responded

We sincerely apologize for the delays and lack of communication you've experienced regarding the service. We understand how frustrating it can be to wait for a resolution, and we regret that we haven't met your expectations in this regard. Your feedback is important to us, and we want to make sure we address your concerns promptly. Please reach out directly to Scott Tackabury at Stackabury@vtaig.com, and he will assist you in scheduling the necessary repairs and ensuring that you receive the service you were promised. Thank you for your patience, and we look forward to resolving this matter for you.

Mall of Georgia Ford responded

Thank you for bringing this to our attention. We sincerely apologize for the service received and the stress this situation has caused. Your concerns about the potential impact on your motor and the quality of future repairs are completely understandable, and we regret losing your confidence in our service team. This incident does not reflect the standards we aim to uphold, and we are taking steps to ensure such oversights do not occur again. We value your feedback and would appreciate the opportunity to discuss this matter further to address your concerns fully. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can assist you directly. Thank you for bringing this to our attention, and we hope to work toward restoring your trust.

Mall of Georgia Ford responded

Thank you for your fantastic review! We're delighted to hear that you received impeccable service and that our technicians met your expectations. Speed and quality are our priorities, and it's great to know you were in and out quickly. We appreciate your kind words and look forward to serving you again in the future!

Mall of Georgia Ford responded

Thank you for your great review! We’re so happy to hear that your experience with us was easy and seamless. Your recommendation means a lot to us, and we’re glad everything went smoothly. We look forward to working with you again in the future!