Check out Adrian Chapa's reviews on DealerRater

November 10, 2024

Dealership Rating

Employee Rating

They kept me informed of the work being down. They were fast and friendly. Great service. They were fast and friendly. Great service. More

by GWILBURN5

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Antonio

Print

Nov 11, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 08, 2024

Dealership Rating

Employee Rating

I have used them before. Always easy to work with. Very helpful and friendly. Thanks. Always easy to work with. Very helpful and friendly. Thanks. More

by Diane pope

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Print

Nov 11, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 06, 2024

Dealership Rating

Employee Rating

Service advisor Adrian very helpful. Ordering Lyft service is a plus. Like seeing video from service tech. Ordering Lyft service is a plus. Like seeing video from service tech. More

by waxwork-botches-0r

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Print

Nov 11, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 06, 2024

Dealership Rating

Employee Rating

Dealership personnel are attentive to your needs and work was done in a very proficient manner. was done in a very proficient manner. More

by tianamarie1704

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Madison Hartung, Steffy Hernandez, Juan Vasquez, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

Print

Nov 06, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 06, 2024

Dealership Rating

Employee Rating

Coffee machine was not working both days I was there. Very disappointed. Prices too high! Very disappointed. Prices too high! More

by crispyears72

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Madison Hartung, Steffy Hernandez, Arnaldo Perez, Juan Vasquez, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

Print

Nov 06, 2024 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

November 05, 2024

Dealership Rating

Employee Rating

Big Star Hyunda is a great place to do business, very professional, courteous and competent. professional, courteous and competent. More

by LOFARO.JOHN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Madison Hartung, Steffy Hernandez, Juan Vasquez, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

Print

Nov 06, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

November 01, 2024

Dealership Rating

Employee Rating

Service was fast and easy! They provided Lyft to wait at the nearby mall. Will definitely continue to get my services done with them! They provided Lyft to wait at the nearby mall. Will definitely continue to get my services done with them! More

by faby_padilla33

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Madison Hartung, Steffy Hernandez, Juan Vasquez, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

Print

Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 01, 2024

Dealership Rating

Employee Rating

Every time I visit big star I met with the best of Representatives with a smile and giving much knowledge about my vehicle the service is great the staff is always on top and I appreciate all the effo Representatives with a smile and giving much knowledge about my vehicle the service is great the staff is always on top and I appreciate all the efforts that they do for me More

by MRKJBROOKS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Madison Hartung, Steffy Hernandez, Juan Vasquez, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

Print

Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 31, 2024

Dealership Rating

Employee Rating

Service department claims that our car does not have an issue when the mechanic shop that we take out car to recorded a video of the issue. Service department refuses to fix the issue even though that issu issue when the mechanic shop that we take out car to recorded a video of the issue. Service department refuses to fix the issue even though that issue is under warranty. Horrible customer service with the service department. It’s also horrible trying to get a hold of anyone there. Horrible place to work with. More

by salinas.a4318

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Print

Nov 06, 2024 -

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director

October 30, 2024

Dealership Rating

Employee Rating

Always has been honest as to w hat my options are and suggests the best solution. suggests the best solution. More

by MGAZAW33

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Print

Oct 30, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words

Adrian Chapa | Page 7

Service Consultant

Big Star Hyundai

172 Reviews of Adrian Chapa