Was in and out and had everything that needed done done.
They kept me informed on everything and were super nice
They kept me informed on everything and were super nice
More
by talllatino62
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Madison Hartung, Steffy Hernandez, Juan Vasquez, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams
Dec 03, 2024 -
Big Star Hyundai responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
Service was wonderful and everyone is so nice.
I was contacted in a timely manner
I was contacted in a timely manner
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by jburn274
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Madison Hartung, Steffy Hernandez, Juan Vasquez, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams
Dec 03, 2024 -
Big Star Hyundai responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
Management and service department are not efficient or
effective and do not care for customer service
effective and do not care for customer service
More
by Whoever
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Luis Delcid, Juan Pena, Lisandro Sosa, zzChris zzRussell, zzSterling zzWhitely
Dec 02, 2024 -
Big Star Hyundai responded
Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Scott Kimbrough, General Manager, skimbrough@bigstarhyundai.com
Great customer service & care.
Great tech work. Nice ppl all around. Perfect place for any repair.
Great tech work. Nice ppl all around. Perfect place for any repair.
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by rgarcia1022
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Madison Hartung, Steffy Hernandez, Juan Vasquez, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams
Nov 26, 2024 -
Big Star Hyundai responded
Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.
I would never buy a car from this dealership again,
mostly because of the service department.
mostly because of the service department.
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by Jnicaud
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Juan Vasquez
Nov 26, 2024 -
Big Star Hyundai responded
Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com
Very efficient and helpful in accomplishing what I
needed. I did feel like they were more concerned with speedy get-me-through than actually seeing me as a person.
needed. I did feel like they were more concerned with speedy get-me-through than actually seeing me as a person.
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by cindy.boaze
Verified Customer
Verified Customer
Service Price Transparency
Nov 26, 2024 -
Big Star Hyundai responded
Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.
Still waiting on monthly payment quote but been working
with Robert. He's been doing great and every single question. I have answering text messages properly very pleased also Work With Veronica Hewitt, ve
with Robert. He's been doing great and every single question. I have answering text messages properly very pleased also Work With Veronica Hewitt, very pleased
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by jamesgreen581
Verified Customer
Verified Customer
Other Employees Tagged:
zzBilly zzWilliams, Robert and Veronica Hewitt
Nov 18, 2024 -
Big Star Hyundai responded
Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing us.
Everyone was professional, Particularly my service
advisor. Service was fast and car wash was appreciated Thank you.
advisor. Service was fast and car wash was appreciated Thank you.
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by i1astrofan
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Juan Vasquez
Nov 18, 2024 -
Big Star Hyundai responded
Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.
I liked that no one gave me a hard time that I came there
even though I bought the car at another dealership. The service was great, the car was clean when returned to me, and the waiting room was very comf
even though I bought the car at another dealership. The service was great, the car was clean when returned to me, and the waiting room was very comfortable and well equipped.
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by npatrick1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Madison Hartung, Steffy Hernandez, Juan Vasquez, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams
Nov 11, 2024 -
Big Star Hyundai responded
Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star service customer; we look forward to serving you again. Happy motoring!
Adrian Chapa worked hard to get our car repaired asap.
He kept in touch with us to let us know the progress of the repair.
He kept in touch with us to let us know the progress of the repair.
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by danmacfarlane
Verified Customer
Verified Customer
Service Price Transparency
Nov 11, 2024 -
Big Star Hyundai responded
Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.
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