Adrian Alonso

The service department does as well as any vehicle dealership. They do excel however, in providing updated information pertaining to requested repairs resulting in customer satisfaction. I've experi dealership. They do excel however, in providing updated information pertaining to requested repairs resulting in customer satisfaction. I've experienced a recurring problem with the phone charging tray. This problem appears to be the Achilles heel of the Nissan vehicle line. My vehicle is currently at the dealership awaiting corrective action on this recurring issue. Don Davis Nissan has treated me well and, that's why I return. They've serviced my last Nissan (16 Altima 3.5sl) when I moved to the area and I've always been comfortable going there and purchased my new vehicle from Don Davis Nissan. I will be more pleased once the current malfunction is corrected, by the highly skilled Nissan Service Department and I'm once again able to enjoy the experience of being a delighted carefree Nissan vehicle owner!😀 😄 More

by frankd915 Verified Customer Verified Customer

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Fantastic experience, as usual. The dealership kept me updated and had the car ready when promised. The dealership kept me updated and had the car ready when promised. More

by JMBARLING Verified Customer Verified Customer

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Good Service while long waitin at Don Davis for 2-1/2 hours. Good facility in Waiting Ropm. hours. Good facility in Waiting Ropm. More

by Pramod Desai Verified Customer Verified Customer

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Adrian provided great service! He consistently kept in contact to let me know the progress that was being made in repairing my vehicle. He worked to get the work expedited, so that He consistently kept in contact to let me know the progress that was being made in repairing my vehicle. He worked to get the work expedited, so that I could have my car back as soon as possible. Very much appreciated, thank you Adrian! More

by dorisechart Verified Customer Verified Customer

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The time before the last that I went to have my oil changed at Don Davis Nissan, one tire had a small nail in it. The dealership refused to fix it, citing "liability" issues. This was nonsense. Then, a changed at Don Davis Nissan, one tire had a small nail in it. The dealership refused to fix it, citing "liability" issues. This was nonsense. Then, a young lady came out and showed me on an iPad where I could buy one new tire for the insane amount of like $600 and put in on the vehicle with three other tires that had 60,000 miles of wear on them. Utter insanity. Not sure where she learned that, but that's not how you do it. I ended up going to Latinos tire shop in Arlington, where they fixed the tire with no problem in 10 minutes. Never had another issue with it. This time that I came in for a oil change and tire rotation, Adrian came out with a printout telling me that I should needlessly spend $2200 on new tires, a new serpentine belt, change out the brake fluid, drain and fill the cooling system, and do a fuel injection service. All for a new truck with 65,000 mi. on it. Almost feels like a bait and switch screw job. The worst part is, Don Davis has sent me no less than 8-10 emails bordering on harassment to do this so called "review". Last Saturday, Adrian texted me at 9:00 on Saturday morning, woke me up after I was up late from being sick, demanding I do this review, telling me to make sure I answer "YES TO EVERYTHING AND GIVE HIM PERFECT 10'S ON EVERYTHING, TO INCLUDE TWO SPECIFIC QUESTIONS ABOUT WAS THE VEHICLE DELIVERED ON TIME AND WAS I CALLED ABOUT IT" or something to that effect. The utter audacity of a service rep texting me weeks after the oil change demanding I do this review and then telling me exactly how to answer it is not a review, it is a dishonest pre-determined outcome to benefit him financially, as I am sure he gets a bonus for each review. This is also to insure he makes himself look good, no matter if the service was substandard or not. This is an extremely shady business practice, and even as bad as Burleson Nissan is, I most likely will be going back to them as that is where I got the truck from and is much closer to me. You guys have been harassing me for a review for weeks, so here it is...........BUYER BEWARE!!!! More

by bdmjr1974 Verified Customer Verified Customer

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Adrian was very helpful and kept me in the loop with multiple calls regarding my windshield replacement. multiple calls regarding my windshield replacement. More

by tritchie0329 Verified Customer Verified Customer

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Very helpful and both of my issues were fixed. Warranty covered electrical issue on my CarPlay which was awesome. Thank you Adrian and your team Warranty covered electrical issue on my CarPlay which was awesome. Thank you Adrian and your team More

by bear.sanchez28 Verified Customer Verified Customer

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I’ve been having issues with my heater and they still yet to tell me what’s wrong with it. I brought it back to Don Davis, Nissan, and the same issue yet can’t tell me what’s wrong with my heater. I took i to tell me what’s wrong with it. I brought it back to Don Davis, Nissan, and the same issue yet can’t tell me what’s wrong with my heater. I took it to get a second opinion and it turned out to be the thermostat. More

by SPIKESGLORIA Verified Customer Verified Customer

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Always honest about timing, thorough about work and friendly to make you feel at home; plus there’s coffee. friendly to make you feel at home; plus there’s coffee. More

by Alyssa Verified Customer Verified Customer

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He did great and he had great customer service. I will definitely be back again for sure I will definitely be back again for sure More

by jrae656 Verified Customer Verified Customer

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