Adam Hoglievina

I sent an email explaining the situation. I waited over 6 months to get my backup key. I misplaced and did not have the backup key. I ended up having to have it towed to your facility and I waited over 6 months to get my backup key. I misplaced and did not have the backup key. I ended up having to have it towed to your facility and you programmed the key and it does not pair with the original which I found 2 days later. I feel let down by Lexus. Why should I have to pay close to $600 to have the key reprogrammed when it took you over 6 months to get me a key! More

by dryan Verified Customer Verified Customer

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Alex is extremely professional and took care of the recall for Lexus TX. Great job Alex and Team. recall for Lexus TX. Great job Alex and Team. More

by Richard R Verified Customer Verified Customer

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The entire team at Lexus of Pembroke Pines is phenomenal. The level of service is unmatched. They are communicative, transparent and professional. Thank you for taking such great care of my vehicle! I’m luck The level of service is unmatched. They are communicative, transparent and professional. Thank you for taking such great care of my vehicle! I’m lucky to be a Lexus customer. More

by OLSON.KIERSTEN Verified Customer Verified Customer

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The service team in Pembroke Pines is amazing. From the person in the front who greets you to the service advisor to the manager, all provide great costumer service. From the person in the front who greets you to the service advisor to the manager, all provide great costumer service. More

by VANESSA Verified Customer Verified Customer

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Very pleased with the service Very short waiting time Very nice attention I was offered free coffee and water I really recommend Lexus of Pembroke Pines Very nice attention I was offered free coffee and water I really recommend Lexus of Pembroke Pines More

by aman1105 Verified Customer Verified Customer

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Always great service. Thank you for keeping my car in top notch condition. Best service team! Thank you Francisco B. Thank you for keeping my car in top notch condition. Best service team! Thank you Francisco B. More

by PRISSY.FAMILIA Verified Customer Verified Customer

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Great customer service! Very helpful staff and very informative employees willing to go the extra mile. Very helpful staff and very informative employees willing to go the extra mile. More

by LCUESTA29 Verified Customer Verified Customer

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Courteous and friendly service representative. On time and respectful. Will visit the service center again On time and respectful. Will visit the service center again More

by WONGAFONSO9 Verified Customer Verified Customer

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Fair,quick,transparent and communicative. Staff was friendly and answered all questions in an educated manner Staff was friendly and answered all questions in an educated manner More

by maddenc10 Verified Customer Verified Customer

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Lexus of Pembroke Pines has great pricing, but it is their service once you own the car that is non existent. I bought the car late in May when my lease ended and didn’t get the title until mid October, their service once you own the car that is non existent. I bought the car late in May when my lease ended and didn’t get the title until mid October, and that was only after NUMEROUS calls to the dealership. I finally had to call Lexus corporate. Now, I tried to use the coupon they gave me for free oil changes, and was told the coupons are not valid. I can’t use them. Really?? I had to drive to the dealership to find this out??? I’m DONE with Lexus of Pembroke Pines and most probably Lexus . I don’t need to be so annoyed. More

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