Adam Hargrove
Adam Hargrove at Franklin Chrysler Dodge Jeep Ram
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Adam Hargrove

Service Advisor

Franklin Chrysler Dodge Jeep Ram

1124 Murfreesboro Rd
Franklin, TN 37064

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12 Reviews
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12 Reviews

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12 Reviews of Adam Hargrove

October 31, 2024

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Employee Rating

We bought a Chrysler Pacifica here that has had a long list of electrical issues. This dealer has a service department that can only accommodate appointments more than 6 weeks out. Customer service does More

by jball8792
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 02, 2024

Franklin Chrysler Dodge Jeep Ram responded

Whenever we learn that someone had anything less than the very best car buying or service experience ever here at Franklin Chrysler Dodge Jeep Ram we want to know why and more importantly, what we can do to make it up to you. That’s why we invite you to contact the manager’s office directly so we can address your concerns and rectify the situation to ensure that you get exactly what you want.

May 18, 2023

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Employee Rating

Car sales experience was fine. The issue is the service department and how they handle customers. Do you enjoy taking your car to the service department to wait ALL DAY to be tol More

by BladeX16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dylan Watkins, Dalton Johnson, Daniella Forcelli , Terrance Dunlap, Carl Perry, Michael Pollard, Josh Sanders, Jay Watters

November 16, 2022

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Adam in the service department was fantastic to work with. He explained things about my truck that I never would have known. More

by Backstageaviation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2022

Franklin Chrysler Dodge Jeep Ram responded

Backstageaviation, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 07, 2022

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Employee Rating

Service was quick and good with a Tire rotation and oil change took less than 45 minutes. More

by jfair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 10, 2022

Franklin Chrysler Dodge Jeep Ram responded

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Chrysler Dodge Jeep Ram Franklin. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

November 02, 2022

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The experience at Franklin CDJR exceeded my expectations from a customer experience perspective. I received excellent care and timelines. More

by lagrange776
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dalton Johnson , Seth Jacobs

Nov 04, 2022

Franklin Chrysler Dodge Jeep Ram responded

Lagrange776, we are pleased to hear of your experience with us here at Chrysler Dodge Jeep Ram Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

October 28, 2022

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Employee Rating

Adam in the service dept was extremely helpful and made it and all around wonderful experience. More

by Fowlerbri17
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Brooks

Oct 31, 2022

Franklin Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words about your experience here at Chrysler Dodge Jeep Ram Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed. Fowlerbri17, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 27, 2022

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Employee Rating

Staff was phenomenal! Service was great! Adam was very professional and accommodating throughout my Service contact. More

by Pamela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Daniella Forcelli

Sep 29, 2022

Franklin Chrysler Dodge Jeep Ram responded

Pamela, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

August 24, 2022

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Employee Rating

Had my Ram in and it was Fast and convenient. Great staff. Highly recommended. Great job More

by wzschuster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 27, 2022

Franklin Chrysler Dodge Jeep Ram responded

Wzschuster, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 11, 2022

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Employee Rating

Adam was very professional and honest. I did not have an appointment, but he worked his magic and got me in/out in a mannerable time! More

by Lance Mays
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Henry Echagile

Jul 13, 2022

Franklin Chrysler Dodge Jeep Ram responded

Lance Mays, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 16, 2022

Dealership Rating
Employee Rating

It’s always easy to schedule service on my vehicle. Fast service and friendly associates. More

by stiffntrek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 18, 2022

Franklin Chrysler Dodge Jeep Ram responded

It really means a lot to us that you took the time to write such a positive review about Chrysler Dodge Jeep Ram Franklin so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

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