Adam Hargrove | Page 2

Adam was easy to work with, explained the process and kept me updated the entire time. kept me updated the entire time. More

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The service advisors are top notch. They are knowledgeable, friendly, efficient and will go out of their way to address any concerns or questions you have about your vehicle, or the aut They are knowledgeable, friendly, efficient and will go out of their way to address any concerns or questions you have about your vehicle, or the automotive space in general. More

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We purchased a new Jeep Wrangler in 2024. They have serviced it for all oil changes and any other work need. We have been pleased with this dealer. They have serviced it for all oil changes and any other work need. We have been pleased with this dealer. More

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I had fast and convenient services with very friendly staff the service technician Adam was great staff the service technician Adam was great More

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Excellent Customer Service. Good advise. Professional Staff. Waiting area comfortable and relaxing atmosphere with Snacks and Coffee machines. Great place Good advise. Professional Staff. Waiting area comfortable and relaxing atmosphere with Snacks and Coffee machines. Great place More

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We bought a Chrysler Pacifica here that has had a long list of electrical issues. This dealer has a service department that can only accommodate appointments more than 6 weeks out. Customer service does list of electrical issues. This dealer has a service department that can only accommodate appointments more than 6 weeks out. Customer service doesn't return calls and when you get in touch the call is handed off to others. They also won't honor warranties of the cars and services they sell. I recommend you avoid this dealership and its service department. More

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Car sales experience was fine. The issue is the service department and how they handle customers. Do you enjoy taking your car to the service department to wait ALL DAY to be tol The issue is the service department and how they handle customers. Do you enjoy taking your car to the service department to wait ALL DAY to be told "sorry the part wasn't in stock" when they knew what the issue was up front? Do you enjoy having your Chrysler product recalled multiple times? Do you like calling the dealer for a recall with the engine light on and being told "Earliest I can get you in is in 2 months. Does that work?" If you reply no, they will offer "You can drop the car off indefinitely and we will try to look at it earlier." If you say "Can I get a loaner?" They will laugh in your face and say of course not. If you like this things, then this is the dealership for you. I will never buy another car from this dealer though. More

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Adam in the service department was fantastic to work with. He explained things about my truck that I never would have known. with. He explained things about my truck that I never would have known. More

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Service was quick and good with a Tire rotation and oil change took less than 45 minutes. change took less than 45 minutes. More

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The experience at Franklin CDJR exceeded my expectations from a customer experience perspective. I received excellent care and timelines. from a customer experience perspective. I received excellent care and timelines. More

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