Adam Bent

Prompt and professional and on time will use again. Nice to have drinks and snacks Nice to have drinks and snacks More

by harleybud99 Verified Customer Verified Customer

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I’m giving Subaru of Little Rock three stars because, after a long and unnecessarily difficult dispute, the dealership ultimately paid the majority of the cost to repair a paint problem on a 2024 Crosstr after a long and unnecessarily difficult dispute, the dealership ultimately paid the majority of the cost to repair a paint problem on a 2024 Crosstrek they sold me as Subaru Certified Pre-Owned. They deserve credit for eventually contributing to the repair. But what it took to get there seriously undermined my confidence in both this dealership and, especially, Subaru of America. I purchased the Crosstrek as a CPO vehicle. The dealership’s certification paperwork showed the body/paint/collision inspection as PASS. Later, I discovered significant paint problems, including blistering and peeling, and evidence that part of the vehicle had previously been refinished. I raised the issue with Subaru of Little Rock and Subaru of America. What followed was weeks of back-and-forth. Subaru of America ultimately declined assistance. The dealership eventually offered $1,222.46, based on a collision shop estimate, toward the repair. I appreciate that Subaru of Little Rock ultimately paid that amount, which covered the majority of my eventual repair cost. That is why I believe three stars, rather than one or two, is fair. But this was not simply a goodwill gesture with no strings attached. The dealership required me to sign an agreement resolving the dispute and waiving rights concerning the matter. Earlier versions contained language I considered unnecessarily broad, and I pushed back before the agreement was revised. More troubling is that meaningful cooperation came only after weeks of resistance and after I made clear that, if the matter wasn't resolved fairly, I intended to publicly document my experience and warn other consumers. From my perspective, that made the eventual payment feel less like proactively standing behind a CPO vehicle and more like doing the minimum necessary to finally make the problem go away. There is also a larger lesson here about Subaru’s reputation. Subaru of Little Rock has very strong customer ratings, which is understandable. The buying experience can be pleasant, and many reviews are written shortly after someone purchases a vehicle. But I encourage prospective buyers to also look at consumer reviews of Subaru of America. The contrast between highly rated dealerships and the much poorer experiences many owners report with the manufacturer after problems arise is worth considering. Buying the car is only the beginning of the relationship. Manufacturer support matters when something goes wrong. I bought a Certified Pre-Owned Subaru specifically because I believed the certification provided additional assurance about the vehicle and the company standing behind it. My experience did not live up to that expectation. Subaru of Little Rock eventually helped make this right financially, and I acknowledge that. I just should not have had to fight this hard to get them there. My advice to CPO buyers: keep your certification paperwork, document questionable conditions immediately, and research not only the dealership selling you the vehicle but also the manufacturer you’ll be dealing with after the sale. More

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Does not understand my dash system it is very complicated! Got it all done Bye complicated! Got it all done Bye More

by henleycoffey Verified Customer Verified Customer

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Great service ! Got us in even though we didn't have an appointment and were in need of emergency service. Thank you !' Got us in even though we didn't have an appointment and were in need of emergency service. Thank you !' More

by v_dejean Verified Customer Verified Customer

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They are fast and friendly with reasonable pricing. I normally wait on the service and their lobby is great. I normally wait on the service and their lobby is great. More

by tracyrmel Verified Customer Verified Customer

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They get the job done right the first time every time will never go anywhere else again thanks will never go anywhere else again thanks More

by deverbilly Verified Customer Verified Customer

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Exceptional service with no hidden fees. Everything is above board.I would recommend this dealership to anyone shopping for service or a vehicle. Everything is above board.I would recommend this dealership to anyone shopping for service or a vehicle. More

by peters.ron Verified Customer Verified Customer

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Everyone we had contact with was very courteous, respectful and helpful. Would recommend this dealership respectful and helpful. Would recommend this dealership More

by 15dandelion72058 Verified Customer Verified Customer

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Service was quick and easy! ! Recall and Oil change was completed. Thank you for the help on this. ! Recall and Oil change was completed. Thank you for the help on this. More

by JHAMMANN0 Verified Customer Verified Customer

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Amazing team. I enjoyed working with all of them! Love the new full-service food bar! I enjoyed working with all of them! Love the new full-service food bar! More

by lindenofnorway Verified Customer Verified Customer

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