Landon Montgomery

Jessie and the team include service manager and general manager. treat you like a human being. They’re always willing to help you and do their best. I’m very impressed with them. and I would buy a car ther manager. treat you like a human being. They’re always willing to help you and do their best. I’m very impressed with them. and I would buy a car there and will continue to buy cars there because of Jessie and everyone else like him, and I will recommend Subaru Little Rock because of them. Thank you, More

by RDMURRAY1000 Verified Customer Verified Customer

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I originally came in for a transmission replacement. After I had it replaced, it started making a noise that it never made before I went into the shop. The Salesman was nice, BUT whenever I have gotten After I had it replaced, it started making a noise that it never made before I went into the shop. The Salesman was nice, BUT whenever I have gotten my car back, it always made a new noise that it wasn’t making. I sent the car back in for them to check it out since it was a new noise. They told me that it was a loose bracket to my exhaust. They charged me for the diagnosis and told me it was going to be over $200 for tightening a bracket. That is ridiculous. I am utterly annoyed with the service provided. Now it’s making a new noise for my A/C fan right when I started my car after they gave me the keys. On top of all of that, they took a whole week to figure out that it was a loose bracket. A WHOLE WEEK. And they took over a week for them to fix my transmission. They are not timely and I don’t feel like I was cared for or a valued customer. I had to keep on asking the salesperson for an update since he didn’t frequently update me by himself. I am super not happy and I’ll never be going back to any Subaru again for anything. More

by Chalin Dunn Verified Customer Verified Customer

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First time Subaru owner; first time at Subaru of Little Rock. My service advisor, Sam Taylor, was wonderful and walked me through everything. I am a firm believer in dealership service and am glad to hav Rock. My service advisor, Sam Taylor, was wonderful and walked me through everything. I am a firm believer in dealership service and am glad to have such a friendly and knowledgeable partner in Sam that I can count on to always have my best interests in mind. Really good followup as well after the service. More

by phillipcthomas Verified Customer Verified Customer

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Subaru Little Rock and Jessie Havniear are exceptional! ! I am committed to be a life time customer/member of Subaru Little Rock!! I hope Jessie is a lifer there too. He adds so much to the dealership! He i ! I am committed to be a life time customer/member of Subaru Little Rock!! I hope Jessie is a lifer there too. He adds so much to the dealership! He is a hard worker and genuinely cares about his customers and his job. This is a superior dealership in every way! More

by T Miller Verified Customer Verified Customer

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Patient kind and very respectful. Best car experience ever. Looking forward to encouraging family and friends to purchase Suburu Best car experience ever. Looking forward to encouraging family and friends to purchase Suburu More

by sj41613 Verified Customer Verified Customer

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Subaru of Little Rock provides the best service. They have always taken care of all my automotive needs since 2020. I will continue to bring my business here. They have always taken care of all my automotive needs since 2020. I will continue to bring my business here. More

by PLANETJOJO76 Verified Customer Verified Customer

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My job requires me to move to another state where I did not have access to a Subaru dealership service department si needless ti say I got behind on my Subaru's maintenance. I was very much impressed with not have access to a Subaru dealership service department si needless ti say I got behind on my Subaru's maintenance. I was very much impressed with the service I recieved at Subaru of Little Rock. I was treated with respect and the team was professional. I appreciated that I was informed at all times on the statis of my vehicle. I especially appreciated the vidoe on the walk around inspection. More

by JOANN.LINDSEY1 Verified Customer Verified Customer

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The staff and service team are always so friendly and helpful and make sure that if anything is needed for your car they explain the seriousness of the issue so you know exactly how important the issue i helpful and make sure that if anything is needed for your car they explain the seriousness of the issue so you know exactly how important the issue is More

by amandaalameda Verified Customer Verified Customer

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I’m giving Subaru of Little Rock three stars because, after a long and unnecessarily difficult dispute, the dealership ultimately paid the majority of the cost to repair a paint problem on a 2024 Crosstr after a long and unnecessarily difficult dispute, the dealership ultimately paid the majority of the cost to repair a paint problem on a 2024 Crosstrek they sold me as Subaru Certified Pre-Owned. They deserve credit for eventually contributing to the repair. But what it took to get there seriously undermined my confidence in both this dealership and, especially, Subaru of America. I purchased the Crosstrek as a CPO vehicle. The dealership’s certification paperwork showed the body/paint/collision inspection as PASS. Later, I discovered significant paint problems, including blistering and peeling, and evidence that part of the vehicle had previously been refinished. I raised the issue with Subaru of Little Rock and Subaru of America. What followed was weeks of back-and-forth. Subaru of America ultimately declined assistance. The dealership eventually offered $1,222.46, based on a collision shop estimate, toward the repair. I appreciate that Subaru of Little Rock ultimately paid that amount, which covered the majority of my eventual repair cost. That is why I believe three stars, rather than one or two, is fair. But this was not simply a goodwill gesture with no strings attached. The dealership required me to sign an agreement resolving the dispute and waiving rights concerning the matter. Earlier versions contained language I considered unnecessarily broad, and I pushed back before the agreement was revised. More troubling is that meaningful cooperation came only after weeks of resistance and after I made clear that, if the matter wasn't resolved fairly, I intended to publicly document my experience and warn other consumers. From my perspective, that made the eventual payment feel less like proactively standing behind a CPO vehicle and more like doing the minimum necessary to finally make the problem go away. There is also a larger lesson here about Subaru’s reputation. Subaru of Little Rock has very strong customer ratings, which is understandable. The buying experience can be pleasant, and many reviews are written shortly after someone purchases a vehicle. But I encourage prospective buyers to also look at consumer reviews of Subaru of America. The contrast between highly rated dealerships and the much poorer experiences many owners report with the manufacturer after problems arise is worth considering. Buying the car is only the beginning of the relationship. Manufacturer support matters when something goes wrong. I bought a Certified Pre-Owned Subaru specifically because I believed the certification provided additional assurance about the vehicle and the company standing behind it. My experience did not live up to that expectation. Subaru of Little Rock eventually helped make this right financially, and I acknowledge that. I just should not have had to fight this hard to get them there. My advice to CPO buyers: keep your certification paperwork, document questionable conditions immediately, and research not only the dealership selling you the vehicle but also the manufacturer you’ll be dealing with after the sale. More

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They are fast and friendly with reasonable pricing. I normally wait on the service and their lobby is great. I normally wait on the service and their lobby is great. More

by tracyrmel Verified Customer Verified Customer

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