Abilio Valdes

Braman Honda responded

Sebastian, we are surprised to see this review posted again FOR THE THIRD TIME, as it repeats the same concerns that were previously addressed. Unfortunately, it still does not accurately reflect what occurred during your visit. From the moment you arrived at our dealership, you stated that you would not accept a warranty repair and instead demanded that your new vehicle be replaced. Our sales management team spent considerable time attempting to address your concerns and explain that the manufacturer’s warranty provides for the repair of warrantable defects. Despite our efforts to answer your questions and work toward a resolution, you continued to insist on a replacement vehicle, and the discussion became increasingly confrontational. Our Service Manager, Alex Vizoso, then stepped in to further explain the manufacturer’s warranty process and again offered to have your vehicle repaired under warranty. Unfortunately, you declined that offer, and the interaction escalated to the point that your conduct became disruptive. For the safety of our customers and staff, law enforcement was contacted, and you were asked to leave the premises. We strive to treat every customer with professionalism and respect, and we stand behind the actions of our team in handling a difficult situation. While we regret that we were unable to meet your expectations, we remain committed to honoring the manufacturer’s warranty and providing quality service to all of our customers

Braman Honda responded

Knowing the buying process felt easy and transparent is truly rewarding for our team. We’re pleased we could offer upfront pricing and complete your paperwork quickly for your new Honda Accord. Congratulations on your purchase! Paulas Charles General Sales Manager pcharles@bramanhonda.com

Braman Honda responded

We’re honored to be your top choice for service. It’s great to hear your Honda Civic visit went smoothly and that our team could assist you. We look forward to helping with your vehicle again. Paulas Charles General Sales Manager pcharles@bramanhonda.com

Braman Honda responded

We’re glad our team provided friendly service, clear communication, and a smooth process for your Honda Pilot. Thank you for recommending us to others. We look forward to helping you again. Paulas Charles General Sales Manager pcharles@bramanhonda.com

Braman Honda responded

Mr.Carlos Uz As we stated in response to your previous 3 reviews,our goal is to provide every customer with professional, courteous, and respectful service. We understand that you have expressed concerns regarding your experiences with our dealership, as well as with other businesses. While we respect your right to share your opinions, we do not agree with the characterization of the events that occurred during your visit. Unfortunately, during your interaction with our staff, your behavior toward our employees and fellow customers was disruptive and included comments that we considered inappropriate and disrespectful. As a result, we made the decision to refuse further service, which is a right we reserve when interactions become abusive or hostile. We take all customer feedback seriously and continuously work to improve our operations. At the same time, we have an obligation to provide a safe and respectful environment for our employees and customers, and we will always support our team when they are subjected to unacceptable treatment. We wish you the best moving forward

Braman Honda responded

Thank you for recognizing our attention to detail during your Honda Passport service. We’re thrilled the manager, sales associate, and finance team provided friendly support throughout the process. Feel free to contact us for any future Passport needs. Paulas Charles General Sales Manager pcharles@bramanhonda.com

Braman Honda responded

We’re delighted our team explained the issue with your Honda Accord so clearly and professionally. Thank you for sharing your experience and for entrusting us with your service. Paulas Charles General Sales Manager pcharles@bramanhonda.com

Braman Honda responded

We’re pleased your appointment was scheduled so quickly and that our team had your Honda’s air conditioning back in working order by the next day. Thank you for sharing your feedback and for choosing us for your service. Paulas Charles General Sales Manager pcharles@bramanhonda.com

Braman Honda responded

We’re delighted our service team completed your Passport work efficiently and kept you updated along the way. Thank you for trusting us with your Honda. Paulas Charles General Sales Manager pcharles@bramanhonda.com

Braman Honda responded

Thank you for the five-star rating. We’re glad our team delivered excellent service and support, and that the agent clearly explained what your Honda HR-V needed. We appreciate your feedback and look forward to helping you again. Manny Diaz Service Director mdiaz@bramanhonda.com