Aaron Palmer

I bought a one year-old vehicle that has had problems from the start. The worst experience was when I drove three hours to have my front light repaired and after 15 minutes, they told me they had to orde from the start. The worst experience was when I drove three hours to have my front light repaired and after 15 minutes, they told me they had to order the part. I came back a week later driving three hours and waited in the waiting room for 2 1/2 hours for the service manager to come out and tell me they ordered the wrong part. I came back two weeks later driving three hours again arrived and was told that it would be a 1 to 3 hour wait for my vehicle I have not been happy with the sales department or the service department and we will never buy a vehicle at this location again. The salesman told me when I purchased the vehicle that because it was a used vehicle. It would not have any warranty and sold me a warranty for $5000 on my first visit for service. I was told by the service technician that I didn’t indeed have a warranty on the vehicle through jeep and I really didn’t need to buy an additional warranty from the sales department. I feel as though there was misrepresentation in the sale of this vehicle. More

by ljwied Verified Customer Verified Customer

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Stand behind their vehicles and customer, might have to go higher then the General Sales Manager to make it happen though go higher then the General Sales Manager to make it happen though More

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We bought a white GMC Sierra Elevation a few weeks ago, and within the first 2 hours, the check engine light came on. It turned into a huge hassle trying to get help. At first, the dealership only wanted t and within the first 2 hours, the check engine light came on. It turned into a huge hassle trying to get help. At first, the dealership only wanted to cover part of the repair, but when a GM dealer looked at it, the issue was much more serious, a module had to be replaced. The manager, Andrew, was extremely rude and unhelpful throughout the process. Aaron, our salesman, was the only pleasant part of this experience, he was kind and respectful. In the end, the truck was fixed, but the entire process was frustrating and unnecessary. It really seemed like the dealership was trying to save a dollar rather than take care of their customer. Given how quickly the check engine light came on (and the fact that the code had been stored even when the light wasn’t on), I can’t help but wonder if they already knew about it. I would not recommend this dealership to anyone. More

by maribelarci Verified Customer Verified Customer

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