ALEJANDRO ABREU

Probably the worst car-buying experience I’ve ever had. The salesperson was incredibly rude and hostile when I tried to gather more information about the vehicle I was interested in. They became visibly fr The salesperson was incredibly rude and hostile when I tried to gather more information about the vehicle I was interested in. They became visibly frustrated with my questions and even hung up on me multiple times because I was comparing options with another Cadillac dealership that offered a much better deal. The lack of professionalism and outright disrespect in separate phone conversations was shocking. I’m not sure what kind of customer service practices are taught here, but this experience made me take my business elsewhere. Save yourself the frustration—shop at a different dealership! More

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They followed up on my inquiry with a email. Excellent customer service. I certainly would recommend their dealership. Excellent customer service. I certainly would recommend their dealership. More

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Eric D Simon was an absolute pleasure to work with. He made my purchase of a 2022 XT6 worry-free and a great experience. He demonstrated professionalism, excellent customer service skills and effective co made my purchase of a 2022 XT6 worry-free and a great experience. He demonstrated professionalism, excellent customer service skills and effective communication skills. He listened and understood to my needs as a customer. The Manager, Victor Lopez was also very professional and courteous. They both were very knowledgeable and essential in making my experience a memorable one. Thank you, Eric and Victor! More

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I was very very pleased and Happy with the service I I was very very pleased and Happy with the service I received. Alejandro Abreu was excellent and beyond professional and courteous. The other membe I was very very pleased and Happy with the service I received. Alejandro Abreu was excellent and beyond professional and courteous. The other members too. I was a bit nervous about the purchase but left feeling very happy and totally satisfied with the car and the way they managed the sale and everything. I have no words to describe my great experience! Thanks Alejandro Abreu, thanks Braman Cadillac More

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Good morning everyone, I just wanted to share what a great experience my mother had at this dealership while purchasing her new car. She’s been driving my grandpas 1999 Toyota Avalon for quite some time great experience my mother had at this dealership while purchasing her new car. She’s been driving my grandpas 1999 Toyota Avalon for quite some time and I kept telling her to go get a new car before something happens to the Avalon. My mother has always been frightened to finance a car but I convinced her yesterday to go to Braman Cadillac Miami where she met up with Alejandro Abreu, the guy that put a smile on her face. Buying a car can be a long and tiring process, and not only Alejandro but everyone around as well we’re very hospitable and made her feel comfortable and we’re always asking if she needed anything while waiting for the process to go through, my mom said “ they treated me as if I was their family member “. Not to make this story longer but after she got approved and everything taken care of she was driving back home in her Toyota following her new car home while Alejandro was delivering her new car driving it to her house. Only a couple blocks away from home guess what happened? Yes the Toyota started steaming through the hood and it couldn’t be driven. What were the odds right ? Alejandro pulled around told my mom to get in The new car And they both patiently waited for AAA to come get the Toyota, which shout out to AAA for responding very fast since the car was on the side of the road on biscayne blvd. The whole time my mother felt safe even waiting on the side of the road in her new car with Alejandro. Usually in a situation where your car breaks down, stress and worry kick in but yesterday wasn’t the case. Nothing but joy, smiles and reassurance. Something that felt unreachable to my mother was made possible by Alejandro and all the staff at Braman Cadillac Miami. I think my mom is still smiling from joy and that makes me smile as well. I just want to say if there’s anyone out there in fear of buying a new car, go to Braman Cadillac Miami, you will be taken care of and leave with a huge smile on your face. THANK YOU BRAMAN CADILLAC MIAMI for putting a smile on my mother’s face and on mine as well. More

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Buying a car has never been so easy. I met a great salesman named Steve Mendez and he got me into just what I was looking for. I definitely recommend him and the whole Cadillac sales department. salesman named Steve Mendez and he got me into just what I was looking for. I definitely recommend him and the whole Cadillac sales department. More

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