5 Acura Dealers near 94588near 94588

Once again (unfortunately), my husband and I were on the - Ariana Hernandez

Once again (unfortunately), my husband and I were on the hunt for a used Kia Telluride. I found one on CarGurus that was listed at Acura of Concord. Since we're a bit far, coming from Union City, I wanted to make sure it was available and in good condition before making the drive. When I called, I was connected to Flavio. He was very friendly and gave me the information I requested. When we arrived, he immediately came out and greeted us. Once he brought the vehicle around, we realized it was not in the condition we were hoping for. The previous owners had clearly been in an accident (a fender bender) that wasn't reported, and the interior was beat up and smelled. They did have another Telluride to show us, but it wasn't the trim level we wanted. Flavio was very helpful, but we ended up leaving. He followed up a few days later via text, but by then we had already found the right vehicle for us. We really appreciated the service provided throughout this process.

UPDATE: After writing my first review, I was promptly - Jim

UPDATE: After writing my first review, I was promptly contacted by a member of the customer service team. They provided me with a name and number to discuss my experience with the salesman, Raj, and explore possible solutions. I was connected with Kao, the manager, who was incredibly understanding and helpful over the phone. He sincerely apologized for the situation, emphasized their commitment to excellent customer service, and assured me they would address the matter internally. True to his word, I noticed a positive change in Raj’s attitude when I returned to pick up the car. Kao then generously offered to renegotiate the deal for the car I was interested in, and he gave me a fantastic offer! The next day, I came in to complete the paperwork, where I had the pleasure of working with Haig. He is truly a role model for car salesmen—an engaging conversationalist and a genuine car enthusiast. We had a great time talking about cars and motorsports for an extra 45 minutes! After Haig assisted us, we finalized the deal with Kao, who, to my surprise, is also a motorsports fan. Overall, if it weren’t for Kao and Haig, I don’t think I would have returned to this dealership, but thanks to their outstanding service, they completely changed my experience for the better. Huge thanks to both of them for going above and beyond!

Bought a '22 MDX from this dealer in Aug, '21. - deltabravo

Bought a '22 MDX from this dealer in Aug, '21. I chose this dealer because they were the only one, at this time, given the shortage of vehicles, that had the MDX with the tech/adv packages we wanted, in our second color choice and they were only charging $2500 over MSRP (other dealerships were charging $4,000+ over MSRP) The dealership was clean, it was easy to get to, it was cool inside until they closed and turned off the air. I was still in the finance department after closing which the sun beats down on at the end of the day. The staff was friendly. They had air hockey which my wife and teenager kids loved. 4.5 stars, taking off .5 for turning off the air while customers were still there. 5 stars - it appears they use one of each model for test drives so that they could sell you another vehicle that had no test drives on it (ours had like 1.5 miles). I liked that. I don't want a car that's been test driven all over. 5 stars to the staff - all nice, friendly, and accommodating (up to a certain point) 5 stars to the finance department. The guy was nice. They met my comp pricing on add-ons that I wanted. I will complain about car pricing separately. Now, the not so good. 3 stars. They had one finance guy working, so at the end of the day, I was waiting a long time to buy my vehicle, so being there past closing was not my fault. 2 stars - The dealership had two mandatory add-ons - a brake light configuration/part change that flashes your brake lights briefly when you apply them. It's a good safety item in my opinion. Also, they pre-applied Permaplate on every vehicle, forcing you to pay for it. I would prefer to choose for myself rather than have them forced on me so that I could try to negotiate the price or go elsewhere. Not only were they selling over MSRP, but they were forcing items on you and charging a higher premium, getting more profit off of you. I don't like that. 3 stars - While there was a shortage of cars, so not their fault, like every other dealership, they jumped on the band wagon to grab a little extra cash, cashing in on supply and demand at the cost to the consumer. This is the cornerstone of all American business' today (in my opinion) and well within their rights, but that doesn't mean I have to like it. I asked for $500 off the price, it was refused. Basically, they would not budge on anything and I wasn't bringing in a trade-in and I was using Acura (American Honda) financing, so more benefits to the dealership and none to me. 3 stars - I was outside, shooting the breeze with our sales guy after our purchase - nice man - when I happened to notice that the weather stripping around the large moon/sunroof was coming out. I guess whoever was getting the vehicle ready for purchase, or when they were applying the Permaplate before purchase, didn't notice or bother to say anything about that very visible issue. This meant I already had to bring the car back for it's first fix and I hadn't even driven my car off the lot yet. They did give me an MDX loaner car for the warranty work. I did not hate my experience here, I just didn't like the sour taste left behind from some of the less than optimal treatment given the dealership's policies and sales tactics. I originally planned to give them a 3 star review, but if you take the average of what I did score, it's closer to 4.

The worst dealership to have your MDX or any other car - ph650

The worst dealership to have your MDX or any other car service there, specially on the Saturday, appointment means nothing, ask you to sit in my car after 40 minutes walked in and asked if they take my car now with the appointment I made 2 weeks ago for oil change and tire rotation how long is it going to be before I get t back, 6 hours! Thanks no thanks , I made an appointment with Putnam Acura ASAP. Very unhappy buyer of MDX and former service client. Never again.