It is rare these days for businesses to go the extra mile - neauxneck
It is rare these days for businesses to go the extra mile to please a customer but hats off to Texana (Cecil Atkission) Toyota to going the extra 330 miles. After having a 2023 Toyota bZ4x sold out from under me by Shottenkirk Toyota in Hudson Oaks, TX, Terry Sinclair called offering to do a deal online and deliver the car from Orange to Fort Worth. After the deal was done in about an hour at 8pm on a Friday night (kudos to Muriel Brown the finance manager), there were some EV learning curve issues with the gentlemen who were driving the vehicle up Saturday and they had to turn back. The General Manager Mike Grewenig called profusely apologized and offered to have Mr. Sinclair drive the car up overnight Saturday, a $250 Amazon gift card and a second key. I didn't want anyone on the road all night for a vehicle so they shipped to vehicle Monday. Subsequently, they delivered all promises. If they have a vehicle you want, reach out to Texana Toyota and they will treat you right!!! Their customer service is off the charts!!!
Read More