Volkswagen of Beaumont

I went to there to buy at 2021 Jeep Wrangler Sport. I told NIck Sorenson that all I needed was GAP because I did not have it on my current vehicle that flooded, I was upside down and would probably ha I told NIck Sorenson that all I needed was GAP because I did not have it on my current vehicle that flooded, I was upside down and would probably have to pay 2 car notes to keep my credit straight. NIck came back and told me my note would be about $520 I asked him if he added the GAP and he said no it would probably go up a few dollars. After a while I was called back to sign paperwork. I was told I was given DOTS to tell my car insurance and that I had oil changes too. I signed where I was told to sign and went home. I checked my paperwork again because I did not understand why my note was higher than I expected and I had put $3500 down. That was when I saw I was not GIVEN anything, I paid for it. They put all these extras on my note before I was shown my paperwork because my note was already high and nobody asked me if I wanted anything. I was given Appearance protection for $1495, Data Dots for $995, and a car care maintenance plan for $1500 on top of my GAP that I said was all I needed. That's an extra $3990 of fluff that I did not want or need. I called Thursday to talk to the Sales manager Devin about the extra $3900 in services I was GIVEN and he never called me back. I would have to be SLOW to agree to all these extras knowing that I put $3500 down, that ate up my down payment plus $400. I have not purchased a vehicle in the Golden Triangle since 2008 when I bought at 2007 Camry from Philpott. Since then I have driven to Houston to get a vehicle. The first time I get a vehicle from this area for convenience I am baboozled. I do not care to hear back from Doggett unless they are willing to redo my paperwork minus these un necessities. It cannot be buyers remorse when you did not know you are buying it. They have to paperwork put together where you sign saying you know you are buying these services but nothing was highlighted for you to see. I did not know what I was paying for and I did not want nor need these at all. More

Took my car in to be serviced. Discovered days later that my tire had been taken out and not put back in correctly. Took us days to figure out how to get it back in. Discovered days later that my tire had been taken out and not put back in correctly. Took us days to figure out how to get it back in. More

Messed up my paperwork. Had me with two different loans with the credit union and never got my tags for 90 days until I went in and raised some xxxx. Never would answer ther Had me with two different loans with the credit union and never got my tags for 90 days until I went in and raised some xxxx. Never would answer there phone and treated me poorly for all the things that they did I wouldn’t recommend this dealership to anyone More

Service department is always efficient and knowledgeable about my car. They are thorough and we are very happy with the service department! about my car. They are thorough and we are very happy with the service department! More

I enjoyed working with Nick Jorgensen . He was very responsive and helpful. I was a tad frustrated that I had to return to the dealership to get the correct tags for my car and am still wai He was very responsive and helpful. I was a tad frustrated that I had to return to the dealership to get the correct tags for my car and am still waiting for a second key to my vehicle. Overall, Nick was very helpful and I love my new Atlas. I would recommend this dealership to my friends. More

I had a wonderful experience and my dealer Derrick was amazing! Thank you again for all your assistance! amazing! Thank you again for all your assistance! More

Jazmin was extremely helpful through out the entire process and responded swiftly to all my questions. Excellent communication and support during my experience. I highly recommend Doggett Auto Group as process and responded swiftly to all my questions. Excellent communication and support during my experience. I highly recommend Doggett Auto Group as Jazmin, Heath, Wayne, and Jack all went above and beyond to help me secure my new VW. Thank you all for such a smooth, easy transaction! This has been the best car purchasing experience I have ever had. More

Good customer service, and friendly staff. They have bixe cars, they are in great condition. They have bixe cars, they are in great condition. More

Great service, helped very well with what can be afford on the note, car in great shape/condition on the note, car in great shape/condition More

I took my car in for a multipoint inspection as i was traveling for the holidays. Heather always provides excellent customer service. She promptly took care of me and great news all is good on the car. T traveling for the holidays. Heather always provides excellent customer service. She promptly took care of me and great news all is good on the car. They always make sure I am up to date on service if needed if not they tell me I am good. I will not deal with anyone except Heather of VW of Beaumont. I recommend them to all my friends. More