On November 13, 2024, my family and I went to Gerald Kia - mrussell38
On November 13, 2024, my family and I went to Gerald Kia of Naperville excited to see some amazing vehicles (2025 K5 LXS and K5 GT-Line). We met with Ky and he was amazing and knowledgeable. As time went on and we were negotiating a deal, that is when the disappointment and embarrassment for this dealership occurred. The sales manager CARLOS (unprofessionally dressed and wearing a baseball cap) came over to Ky’s desk and berated and yelled at me for the price and terms I was asking. It was unprofessional and very verbally aggressive, yelling at me, pretending he “didn’t understand “ the price and terms my family was asking for. First of all, how is yelling and insulting a father of 2 in front of his wife and kids going to foster a deal? Secondly, how can a person in a sales manger position, having conducted hundreds of deals, pretend to “not understand “ or be confused on what sort of deal and terms is needed for myself and my family. I could have paid cash for the deal then and there, but was so put off we left. The finance manager did a great job trying to save the deal, but in what world is it ok to yell at a potential customer in front of their family. Please do not do business here until CARLOS is replaced or coached on basic proper customer communication.
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