World Kia Joliet

Let me start by saying, Mike Bratlien at world Kia Joliet is phenomenal at what he does. I cannot recommend him enough if you are in the market for a vehicle. He and the majority of the staff at world Kia ar is phenomenal at what he does. I cannot recommend him enough if you are in the market for a vehicle. He and the majority of the staff at world Kia are excellent at what they do which is why my family and I returned when looking to purchase what would have been 4th vehicle with world Kia Joliet. However, the reason for this one star review is because of sales manager Pete. A sales manager who should reconsider his career in a customer facing industry. Pete was the exact opposite of what you can expect from world Kia Joliet. He is arrogant, egotistical, short tempered, and plain rude. I admittedly came into the location with a difficult task at hand of transitioning out of one vehicle with negative equity into a new vehicle. Mike and the other managers had initially helped me out with this and initially proposed a great deal, prior to credit applications. I had to leave and return a couple of hours later to then run my credit application and finish the deal. However, after running the application the numbers on both the new vehicle and my trade in value magically changed. My objective to lower my car payment and maintain the same finance term no longer seemed feasible. This is when Pete decides to barge into the interaction. Pete comes to the table with a price break down and immediately starts reviewing the numbers. With not so much as an introduction or hello, despite never have spoken to Pete. Manners aside, Pete then continues to review numbers without letting me so much as get a question in. I let him finish after he asks me to reserve questions until he is done presenting the questions. I then ask may I do the math myself because the numbers presented are not the numbers I was told before I left, the numbers we had agreed to prior to me committing to come back and do the credit application. After some back and forth where I am attempting to explain to Pete my misunderstanding of the numbers proposed Pete continues to tell me there’s no need to write out the math as ‘it’s simple math’. I do not respond to his smart remark, rather I ask if he is in a rush since he keeps telling me to not write anything down. To which he responds no, he has all day. I thank him for clarifying and state that I would like to just do the numbers for my own benefit to ensure I am not signing up for anything I don’t understand. Pete continues to remain flustered and argumentative with my process, which I am no math expert but do comprehend basic arithmetic, so I was not taking up much time at all. After disagreeing again with numbers and again explaining that cannot agree to the proposed offer, as well as clearly stating my required terms. Pete decides it is professional to yell ‘well I can’t do that for you’ and storm away from the desk without so much as a goodbye or thank you for coming. At no point in the interaction was I or anyone in my family rude to Pete, to the contrary we stood silent throughout his rude nature. I do not understand why Pete was so mad, everyone has a bad day but there is no reason for someone who holds a position of leadership to act the way Pete did. And for what? After I walk out of the show room to leave the dealership all together, I am told if I would like to process the deal they will meet my terms. But who would walk back into an establishment where they are treated so poorly for simply asking questions about their potential purchase? I still maintain that majority of the staff at World Kia are pleasant, but if you ever have the misfortune of having to work on a deal with Pete, just walk away, he will likely storm away anyway. More

Thanks world Kia for giving us a phenomenal deal and taking great care of us, thanks mike taking great care of us, thanks mike More

Nikko was awesome and efficient, he was very professional tolerable, articulate and I would recommend him to any and everyone I know. tolerable, articulate and I would recommend him to any and everyone I know. More

Salesperson Paul likes to post videos talking crap on people’s modifications while they are getting an oil change. Not only that, if you have a lip kit or side skirts he will even step on them in the vid people’s modifications while they are getting an oil change. Not only that, if you have a lip kit or side skirts he will even step on them in the video. Sales manager didn’t care and didn’t reprimand. Not how you should treat a customer or car ever. Modifications aren’t cheap. More

Awful Experience. Salesperson Posting videos of customer cars while damaging them and talking trash is very unprofessional. Paul should lose his job. Ridiculous. Salesperson Posting videos of customer cars while damaging them and talking trash is very unprofessional. Paul should lose his job. Ridiculous. More

We are very happy with the work that Rudy has done for us. He continues to earn our business us. He continues to earn our business More

Excellent on everything. Rudy did a great job couldn’t ask for any better. Thank you Rudy did a great job couldn’t ask for any better. Thank you More

Very professional work done by Rudy i recommend him for greater position. Overall experience was super nice with this agent. greater position. Overall experience was super nice with this agent. More

Rudy was awesome. He was friendly got me a fair deal and a good interest rate and even bought me lunch . He was friendly got me a fair deal and a good interest rate and even bought me lunch . More

Rudy was very helpful and listened most salespeople don’t. We will continue to buy with Rudy at world Kia don’t. We will continue to buy with Rudy at world Kia More