I seriously do not like posting things like this and - Wdywilkes
I seriously do not like posting things like this and normally wouldn’t even leave a bad review but i am so frustrated
On Monday I dropped my car off at 730 am for Routine maintenance.
I was told I needed 4 tires as well.
Told I would have my car back at 2 pm Monday.
At 130 I reached out to ensure it would be ready and was told they did not have the tires but the car would be ready by end of the day.
I received a call at 430 telling me the tires never arrived but they would get me a loaner car
I picked up the loaner car and as I was driving, the message came up saying the car was overdo for service - sigh.
My advisor also texted me telling me he “ blamed the parts department”
Really? Aren’t you a team? Aren’t you my advisor? Shouldn’t you check on my car? Not wait 7 hours? Not wait for me to reach out?
Then today I reached out to see when my car would be ready. I fiqured they would reach out to me first.
Anyways, Finally, it’s done. I pick it up.
Once I’m at home- I realize they didn’t put the sticker on my car that tells when when next maintenance is. Ok not a huge deal, but still.
Then I realized some settings are messed up and need to fiqure out how to fix them. So….. I texted him and never heard back. I waited 2 hours and texted again and he told me he’s with customers to “ bare” with him.
xxx. I’m a customer too.
I’m so angry!!!!! He still has not gotten back to me.
All I need is communication!!!!! Not to be blown off
The last 3 service visits have been absolutely awful
Then they text us asking for a great review and their job depends on it and “ telling us “ how to answer the questions . I guess you should think of that first, when we drop our car off - not after crappy service
Rant over….
#rickcase.
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