4 Acura Dealers near 33317near 33317

Service Dept & Sales Department GSM Dino truly - CARKINGPHIL

Service Dept & Sales Department GSM Dino truly professionals no one does it better they keep loyal clients coming back for a reason that’s why they are the Number 1 Acira store in the country

The service personnel was very polite and professional - yvanracer

The service personnel was very polite and professional this is our 4th vehicle our family have purchased and we’re always pleased to and will keep returning

I contacted Doral Acura Tue 6/3 about purchasing a - Katie Ransom

I contacted Doral Acura Tue 6/3 about purchasing a vehicle I found online. What followed was a week of incompetence, lack of communication, complete unprofessionalism, & shady ethics. I was promised information on the vehicle all day Tue & Wed- it didn’t arrive until late Wed after I repeatedly followed up. All I wanted was a video of the car since I am not local.  Once I decided to move forward, the finance manager sent a link for a $500 deposit, stating it would be refunded Friday. From there, it only got worse. Thur, I tried contacting them all day to finalize the sale. I didn’t hear back until 7p- only to be told no one could help because he, the finance manager, had taken the day off. I find it hard to believe a large car dealership can’t sell cars if he happens to not be working but okay. Fri late morning, I followed up again- I’m in sales and no one would ever have to try this hard to give me their business. The purchase contract was finally sent- with the wrong price. I pointed it out, & a corrected version was sent- this time with new errors: that I was purchasing accessories that I hadn’t agreed to (& via text when questioned, he told me I’m not getting accessories) & further, said there was no deposit paid. When I asked about the deposit, I was told it was never taken- I sent my credit card statement showing the pending charge by them and a screenshot of the original payment confirmation that I took when it was made. He told me he’d look into it, & I signed the docs. The entire purchase process lacked any guidance, clarity, or care. No communication. No “congrats” or “thank you” after completion- not even confirmation I officially owned the car. I had to message the sales guy myself just to confirm the purchase was completed & that there was nothing further to do or sign. Days later, on Mon, I still hadn’t heard from them about my refund, so this time, I sent proof of the *completed transaction of money going from my account to Doral Acura, listed right on the bank statement- the finance manager continued claiming there was “no record” of the deposit & stopped responding altogether. I followed up again today (Tues) about it & he claimed he would normally receive an email confirmation of a deposit & he didn’t, so he has no proof I made one-despite me providing actual proof. He stopped responding again so I let him know that I’ve since had to dispute the charge with my bank & his response was ‘good, cause they have no record’. Worth mentioning that 50% of his short texts the entire time, that I had to constantly follow up to get, contained typos- not the most of professional impressions. Now I’m genuinely worried about the condition of the Range Rover I purchased1 which I’ve never seen in person- after witnessing how poorly they’ve handled everything. I have zero confidence that it will arrive in the “like new” condition they promised. Do not give these people your business. If you do, never pay a deposit- even if they ask- because they’ll deny ever receiving it. Go through every document they send you with a fine-tooth comb. This dealership is not professional, not responsive, & absolutely not trustworthy. Update 7/30- may be getting a lawyer involved. The car arrived with a deep scratch across the entertainment center- something I asked about & it was no disclosed. Repair will cost $2-3k- I’ve been advised to request a credit from them. I have the vehicle condition convos in writing. Now, nearly two months after I bought the car 6/6, they’re claiming the deal isn’t final due to missing insurance info & VIN inspect- info they should’ve gotten long ago? I’ve already made a payment on the car. The temp plate expired 7/8 & I haven’t been able to drive the car legally since. They haven’t mailed me a new one so I can drive my car, that’s I guess not my car? I had to dispute my deposit through my bank- they never refunded it. I called & emailed the manager who responded on google- never heard back. Fraudulent.

Recently, I had the pleasure of purchasing a car through - Nichole

Recently, I had the pleasure of purchasing a car through a long-time acquaintance of 20 years, Phil Franchino, and the experience was nothing short of exceptional. From the moment we started discussing my needs to the final paperwork, the whole team including my salesperson Deya and finance manager Tony with their professionalism and personalized approach shone through. Their in-depth knowledge of the industry, combined with our established trust, made the entire process smooth and enjoyable. I felt valued as a customer, and their attention to detail ensured that I found the perfect vehicle. Thanks to their guidance and expertise, I am now a happy owner of a car that perfectly fits my requirements. I highly recommend Phil Franchino, Deya and Tony for anyone looking for a trustworthy and seamless car-buying experience.