Disappointing and Untrustworthy Service at Herson’s Honda - sthompson
Disappointing and Untrustworthy Service at Herson’s Honda – Avoid This Dealership!
I am extremely frustrated with my experience at Herson’s Honda in Rockville, MD. On December 28, 2024, I brought my car in to have a clicking sound checked out coming from the dashboard. Instead of addressing the actual issue, they recommended replacing all four tires, claiming the tread was low. However, only one tire had 3/32 of tread left. Why didn’t they just replace the two tires that were actually worn out? This seemed like a blatant attempt to upsell unnecessary services and get me to spend more money than necessary.
But that’s not all. They also suggested replacing several other parts, including the timing belt, tensioner, water pump, drive belt, air intake tube, and rear HVAC motor—a total cost of $6,481.52. Looking back, I can’t help but question whether these repairs were truly needed, or if they were simply trying to inflate the bill.
The real frustration came two months later. After driving only 2,064 miles, the hood wouldn’t open to allow me to add washer fluid. Given that I had just spent hours/days with them in December addressing various wear-and-tear items, it's hard to believe they didn't notice the supposedly deteriorating hood latch at that time. Instead, they had to break my grill to fix the latch and then charged me an additional $1,499.90 for their mistake. This was completely ridiculous.
To make matters worse, when we questioned them, we were willing to pay for the parts but refused to pay for labor. We strongly believe that the hood latch issue should have been identified during the service in December. Furthermore, since they were the last ones to open and close the hood, it raises the question—did they accidentally break the latch during their work? Despite this, they refused to deduct the $361 labor cost. We believe they should have covered the entire cost, as it was their failure to catch the problem in the first place.
At this point, I have zero trust in the mechanics, Service Advisor, or Service Manager at Herson’s Honda. It feels like they are more interested in taking your money than in providing honest, quality service.
I would strongly advise anyone to avoid this dealership. The lack of professionalism, honesty, and customer care was appalling. Save yourself the frustration and go elsewhere for your car repairs.
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