In July 2025, shortly after purchasing a brand new 2024 - swerve_reflow9b
In July 2025, shortly after purchasing a brand new 2024 Bronco, this dealership chipped the paint during emblem removal and did not disclose it. I discovered the damage myself.
On July 25, they took the vehicle back to correct it. Before delivery, I specifically asked via text whether the paint had dried because the turnaround felt unusually fast. Vijay Krishna confirmed it was dry enough to reinstall the emblem. General Manager Lee Brooks also stated I would “need a magnifying glass” to see the issue because the correction had been done so well.
The vehicle was delivered with the paint chips still clearly visible. No paint correction had been performed. The Bronco emblem was installed sideways in a way that partially covered the damage.
Because work had been represented as completed when it was not, I withdrew consent for further repairs. I was later told the dealership would cover third-party paint correction. They are now denying that agreement and claiming the matter is closed after providing only $350 for “inconvenience.” That amount was discussed as compensation for the repeated trips and disruption — not for paint repair. No reasonable person would accept $350 to correct chipped paint on a brand new vehicle.
Screenshots and photos are attached.
If you are considering purchasing a vehicle or authorizing service here, document everything in writing. My experience involved undisclosed damage, representations that repair work had been completed when it had not, and a refusal to honor what was agreed.
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