We had an appointment for an emissions test and tire - theresabohn
We had an appointment for an emissions test and tire rotation. Arrived before our appointment time, was told it would take 1-1/2 to 2 hours to complete. Three hours went by and we did not hearing anything from them, We called to check on status and were told it would take an additional 15 minutes. We then drive to dealership only to find out that after THREE HOURS, nothing was done on our vehicle. Its one thing to be delayed, but to be lied to is another. We left the service area with nothing done on our car. We wasted our entire monring, missed another appointment we had scheduled elsewhere. We will never go back there again. We purchased two cars from them in the past - so much for customer satisfaction. ZERO STARS.
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