Ourisman Kia of Bethesda

Absolutely DO NOT GO HERE! I had my vehicle in for service and it took 2 months because the threw out parts of my engine while it was disassembled (how does that even happen I had my vehicle in for service and it took 2 months because the threw out parts of my engine while it was disassembled (how does that even happen?). When I picked up my vehicle, I found that many nuts and bolts were not reinstalled and they had broken a trim piece. The manager at the shop assured me that they would take care of the parts they did not reinstall and broke then and again over text. This was 5 months ago and I am still trying to get in contact with the manager of the shop or the General Manager but no matter how many times I've called I keep getting ghosted. More

Nelson was very accommodating, kind, polite, and communicative. I appreciate his service and attitude always, whenever I get service. communicative. I appreciate his service and attitude always, whenever I get service. More

The car is great. This dealership seemed great at the time. But I would not buy from here again, nor do I recommend that you do so, for one simple reason: They lied to This dealership seemed great at the time. But I would not buy from here again, nor do I recommend that you do so, for one simple reason: They lied to us. We were in the market for a new car last year anyway, but decided to move up our timeline to qualify for the federal EV tax credit before it expired. During our experience at Ourisman Kia, we explicitly told the agent that that was why we were shopping then. We also asked to confirm that the vehicle, a 2025 Niro, qualified. We were repeatedly told that it did. It does not. When the IRS disqualified our claim to the $7,500 tax credit, I spoke to three separate people at Ourisman Kia who apologized, essentially admitted their mistake or deception, and indicated that some sort of amends would be made. But when I finally got in touch with the general manager, who took several days to respond, he said Ourisman Kia would not be providing any sort of relief, even while conceding that it was entirely possible that we had been misled. The mistake or deception was verbal, and I admit that it's on me for not researching the tax credit more thoroughly. And we do love the car. But in the end, whether intentionally or in error, Ourisman Kia gave us bad information that ended up costing us $7,500. More

Denied warranty claim and would not work with Kia customer care to honor warranty. Service advisor was very rude and gave me the wrong information multiple times. They tried to add an oil change and customer care to honor warranty. Service advisor was very rude and gave me the wrong information multiple times. They tried to add an oil change and tire rotation to my bill when I had gotten them both done with them less than a month earlier. The service advisor also tried to claim I had only gotten an oil change and not an inspection the last time, when I was charged for one. I have never been spoken to like I am completely unaware of car mechanics until this service appointment. Service advisor Angie was very rude. Would never recommend getting work done at this dealer. More

My experience shopping for and ultimately buying a new Kia EV9 from Ourisman Kia of Bethesda at the end of May 2026 was exemplary from start to finish. Kevin Flores, from the sales floor, was friendly an Kia EV9 from Ourisman Kia of Bethesda at the end of May 2026 was exemplary from start to finish. Kevin Flores, from the sales floor, was friendly and helpful. There was no pressure to buy, I was able to see multiple colors and variations of the EV9, and there were none of the stereotypical car sales games. I was given reasonable numbers, Kevin worked with me and the management team to make sure the lease numbers I ended up with were a good fit for the car, trade, and life circumstances, and while there was some extended waiting between accepting a deal and getting final paperwork signed, that was largely down to me opting for a walk-in visit and purchasing same day, on a busy day - and Kevin kept me up to date as things progressed, while making sure everything that could be done ahead of finance office visit was done (including car detailing and charging top-up, preliminary paperwork signing, getting personal items out of my trade, etc). When it was my turn in the finance office, Troia Collins was equally great - acknowledging the time I'd already spent at the dealership and quickly getting through the remaining process without rushing me or skipping any important info. She fully respected what they knew about how I'd be using the car and other factors, and while she was sure to offer every available benefit and explain implications, she didn't press on any of the optional extras. Finally, a note on facilities: while situated in an on-street storefront in a busy urban area -- an unusual setup for a car dealership -- the space was easily a class above any other Kia dealership I've stepped foot in, inside and out. It was comfortable and tastefully decorated, while also maintaining a friendliness and welcoming atmosphere and that oft-pretentious upscale aesthetics often mean is lacking. I love the car, and am glad I made the hour long trek to Bethesda based on the positive reviews I'd seen rather than looking at options closer to home. The inventory is great, the staff are friendly and knowledgable, and at the end of an admittedly long day, I couldn't have been happier; Highly recommend. More

Zack was incredibly helpful and patient with me. Even stayed well past closing to walk me through several features of my new car. Thank you, Zack. Even stayed well past closing to walk me through several features of my new car. Thank you, Zack. More

Service was good and on time. Also I got uber ride while I drop my car which is was great Also I got uber ride while I drop my car which is was great More

This was my first new car purchase in several years. The car I wanted was in limited supply and finding a dealer who had the model, trim, and color I was looking for was not easy. David Williams of O The car I wanted was in limited supply and finding a dealer who had the model, trim, and color I was looking for was not easy. David Williams of Ourisman was extremely helpful. If I ran into snags, I knew I could contact David and he would serve as point man to work with whomever was necessary internally to get things done. He and the other members of the team, including the finance department and the parts team, went above and beyond to help check all the boxes and get me the car I wanted, with the accessories I wanted, when I wanted it. This is also my first KIA, after decades of Honda ownership, and after a month of driving, including two long road trips, I'm still loving it. More

Everyone here is great. I recently went for my scheduled service and it was pretty busy. The staff still attended to each of us there and getting everything done in a timely I recently went for my scheduled service and it was pretty busy. The staff still attended to each of us there and getting everything done in a timely fashion. More

Excellent customer service and team work, great experience at Ourisman Kia Bethesda, Maryland. Thank you so much! experience at Ourisman Kia Bethesda, Maryland. Thank you so much! More