Today I visited your Hillside, NJ location to pick up a - Wllsebastian
Today I visited your Hillside, NJ location to pick up a battery that I had previously selected and confirmed through your official website. To my surprise, I was told upon arrival that the part number listed on your own website “does not exist” and that the battery I ordered “was not the correct one,” despite the fact that it was recommended by your system for my vehicle.
Additionally, I was abruptly offered a different battery “that you had in stock,” with a completely different warranty, which creates confusion and gives the impression of an attempt to substitute the product without proper transparency.
On top of that, the service provided by Ms. JPIEPER at the cashier was entirely inappropriate. Her attitude made it seem as if I was asking for a favor instead of being a customer simply expecting to receive what your website advertised. For an official dealer, this type of treatment—combined with the lack of coordination between your online information and your physical location—is unacceptable.
I respectfully request that you review the accuracy of your website information, ensure consistency with the products you offer in-store, and address the level of customer service provided. Situations like this damage customer trust and reflect poorly on your dealership.
I look forward to a prompt response and resolution.
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