Extremely disappointed with my experience. - Alb87
Extremely disappointed with my experience. The shop was dishonest and misled me about fixing my car. They claimed the issue was resolved, but in reality, they didn’t even have the proper tools to do the job. I had to find out the hard way and will now be taking my car to a qualified mechanic who actually specializes in German vehicles.
To make matters worse, they quoted me $500 for a sensor that costs only $120 at their own parts supplier — an outrageous markup with no justification. On top of that, the front desk person, Denise, was either completely unprepared or deliberately dishonest. She gave me false information and clearly wasn’t transparent.
While the mechanic seemed decent, I actually knew more about A/C systems than he did. He even admitted to releasing refrigerant into the air because they didn’t have the proper recovery equipment — not only is that harmful to the environment, but it’s also illegal.
I will never return to this shop and strongly advise others to stay away. Save yourself the time, money, and stress — go to a trusted professional like North Shore Motor Werks.
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