5 Wisconsin INFINITI Dealers

Make sure you talk to Tim! - Omar

Make sure you talk to Tim! He got me a great deal on a Luxury SUV. He was very polite and knowledgeable about the vehicles. I would highly recommend stopping here and seeing what they have to offer.

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James Skolaski was our salesperson and he was amazing. - khouvang94

James Skolaski was our salesperson and he was amazing. We intended to go look at a car we saw online. After driving it, we decided maybe we SHOULD buy a new car however we weren't exactly sold on the one we went to go see. He gave us so much time to talk privately and answered all our questions honestly. Ultimately, a different car caught our eye and we were fully invested in the new car. He never rushed us or pressured us. His years of experience in this field shows. No one likes a car salesperson who is pushy! James is far from that. Would definitely recommend him to others.

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I have been going to Berstrom for a while to work on my - ninavang04

I have been going to Berstrom for a while to work on my 2018 Infinity QX60. I went 2 weeks ago as the car was pulling. I do have an extended warranty on the car. I was told the front control arms were shot, the back brakes and rotors, and I needed new tires and a rear windshield wiper. The quote was 750 for the breaks and 882 for each control arm. I asked about the warranty and was told it was not covered. I told them to please fix 1 control arm and I would schedule for the other at a later time. I was told they did not have the part and they would order. I didn't feel right away what was told to me. I called the warranty company and was told Bergstrom never called. I was told the control arms are covered under the warranty and to ensure they do not work on the care until they call. I called the very next morning and spoke to someone in service. I gave him the warranty information and he told me to call me after they contact the warranty company. I think got a text from the service consultant stating he would call. He texted me to say he was on hold and they were taking forever. I then got a call that the parts were covered. I went to pick up my vehicle. The amount on the invoice was 984, significantly less than if I had been paying out of pocket. When questioned, I was told that was the payment and that was all. The brakes were not repaired. When asked why the breaks were not done the response was Oh I didn't know. I left very upset. I contacted the manager who stated they would get back to me after gathering more information. I never heard back. I did take my vehicle to another licensed auto shop. I was told the calipers on the back breaks and the pistons were faulty and that is why the breaks needed to be replaced. The auto shop called the warranty company and all were covered. Bergstrom's service department never once mentioned the calipers. They wanted me to replace the break pads and rotter. I feel they did not mention the calipers for 2 reasons; 1. They did not want to call the warranty company and 2 they wanted me to have to come back to pay again for break repair.

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