4 Wisconsin INFINITI Dealers

I bought a 2024 Honda HR-V EX last January, through a - Misunderstood

I bought a 2024 Honda HR-V EX last January, through a salesperson named Cliff Roberts. He ended up being a perfect salesperson for me. I purchased my vehicle in less than 4 hours. The paperwork was the easiest of any of the 12 new cars I've bought. My Honda handles fantastic on the road and is a blast to drive, though in a perfect world it would have a little more zip 0-70mph. Merging is still straight forward and smooth though. The body work on the car is also excellent work. Being an ex-auto-body technician I can attest to that. The interior is outstanding and excels in almost every area. In fact I can't think of a con in the interior.

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My salesman, Tim Smith was extremely knowledgeable about - Lorri

My salesman, Tim Smith was extremely knowledgeable about the Q50S I wanted to purchase. He was patient with me and spent extra time explaining features new to me. I would highly recommend Tim and the Lupient Dealership .They have always been efficient , continuous and professional. I love my new car.

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I have been going to Berstrom for a while to work on my - ninavang04

I have been going to Berstrom for a while to work on my 2018 Infinity QX60. I went 2 weeks ago as the car was pulling. I do have an extended warranty on the car. I was told the front control arms were shot, the back brakes and rotors, and I needed new tires and a rear windshield wiper. The quote was 750 for the breaks and 882 for each control arm. I asked about the warranty and was told it was not covered. I told them to please fix 1 control arm and I would schedule for the other at a later time. I was told they did not have the part and they would order. I didn't feel right away what was told to me. I called the warranty company and was told Bergstrom never called. I was told the control arms are covered under the warranty and to ensure they do not work on the care until they call. I called the very next morning and spoke to someone in service. I gave him the warranty information and he told me to call me after they contact the warranty company. I think got a text from the service consultant stating he would call. He texted me to say he was on hold and they were taking forever. I then got a call that the parts were covered. I went to pick up my vehicle. The amount on the invoice was 984, significantly less than if I had been paying out of pocket. When questioned, I was told that was the payment and that was all. The brakes were not repaired. When asked why the breaks were not done the response was Oh I didn't know. I left very upset. I contacted the manager who stated they would get back to me after gathering more information. I never heard back. I did take my vehicle to another licensed auto shop. I was told the calipers on the back breaks and the pistons were faulty and that is why the breaks needed to be replaced. The auto shop called the warranty company and all were covered. Bergstrom's service department never once mentioned the calipers. They wanted me to replace the break pads and rotter. I feel they did not mention the calipers for 2 reasons; 1. They did not want to call the warranty company and 2 they wanted me to have to come back to pay again for break repair.

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