13 West Virginia Toyota Dealers

On this visit I received quality care and excellent - RoseGraley

On this visit I received quality care and excellent customer service Will definitely continue with this service department

Drew gladly got me in as a walk in since they had some - Randygaus

Drew gladly got me in as a walk in since they had some availability. They completed my 20k mile service including oil change and tire rotation, and were able to troubleshoot an intermittent seatbelt light/buzzer all within 45 minutes. He is the first service writer to have ever shown me the maintenance history of my vehicle and tell me about the previous maintenance visits, all very helpful since I recently purchased this Rav. I was hesitant to have service done here as I had a couple bad experiences at a different Victory location, but this visit put all that behind. Thanks!

0/10 for the service dept. - HollyO

0/10 for the service dept. Erik in the service department is very condescending and rude. He has zero concerns about my vehicle being without the safety features and felt it was appropriate to return the vehicle to me when the issue hasn’t been addressed or fixed. The service department then offered the next available service appointment to continue to work on it. 8 or 9 days later. When I went to pick it up unfinished around 4-4:30pm the technicians were inside near the service advisor desk digging in drawers looking for snacks and talking about how much beer they planned to drink. Erik then called me again to tell me that their dealership is independently owned and operated and they were choosing to no longer work on the car at all even though it was purchased there, extended warranty was purchased there, and they are the only ones to have ever serviced the vehicle before, even down to oil changes. If I could give 0 stars, I would.

If you are looking for a car, do yourself a favor and ask - Miguel

If you are looking for a car, do yourself a favor and ask for Allyssa. Working with Allyssa didn't feel like a typical dealership experience; it felt like we had a partner in the process. From the moment we started, she focused on making a genuine connection with us rather than just pushing for a sale. We never felt like "just another number". She was incredibly patient, kind, and completely removed the stress and pressure usually associated with buying a car. My wife and I came in unsure of exactly what we wanted. Allyssa was very accommodating and helped us test drive both the Grand Highlander standard Hybrid and the Hybrid MAX back-to-back. That comparison was a game-changer and led us to switch our focus to the MAX, which we absolutely love. She never pressured us; she just gave us the information we needed to make the right choice. She really went above and beyond when it came to the specific car. Even though the one we originally wanted wasn't available, she found us a different color that we didn't even know we would like, and she presented such an incredible deal that we couldn't say no. On top of that, CMA’s flexibility was a lifesaver. We had a sick child at home, making it impossible for my wife and me to be there at the same time. Allyssa and the team worked with us, allowing me to come in Saturday to handle my part while letting my wife finish up on Monday so she could stay home with our son. That level of understanding is rare. A huge shout-out to the rest of the team as well: * Jeremy (Sales Manager): Thank you for working with Allyssa to put together a deal that made the color switch a no-brainer. * Keith (Finance): A true professional. There was zero pressure to oversell us on products we didn't want, which made the final paperwork a breeze. * The Support Team: To everyone in the background who worked on getting this car ready for us, thank you! To the management team: Allyssa is a star. She turned a complicated situation into a perfect car buying experience. We will be sending everyone we know her way!

Awful and would not recommend. - Chris

Awful and would not recommend. The service department does not want to fix anything when it is still under warranty. They say nothing is wrong even though the car is shaking when driving and the transmission is slipping. They want to wait until it is no longer under warranty and I have to pay everything myself to fix. Got their licenses from a cracker jack box. Do not go there.

met expectations and completed service in a timely - jpropst1

met expectations and completed service in a timely manner. The service rep reviewed the multipoint inspection report.

5 stars rating. Customer service and sales were... - GFarner

5 stars rating. Customer service and sales were superior. Very transparent and efficient process. The salesperson, Jeff Shaffer located the new 4 Runner I was looking for and kept me updated every step of the way via text. The car was ready and waiting when I arrived to pick it up. Ball Toyota did not charge additional fees above MSRP like most dealers are doing currently. Knowing that I can just text Jeff what I am looking for without all of the hassle, I will certainly buy our next car from Ball Toyota.

I would recommend Gary as salesman to everyone, Friendly, - Abcg304

I would recommend Gary as salesman to everyone, Friendly, knowledgeable and Great. Gary made car buying easy and fun. Scott sales manager was great. They worked hard to make sure I went away with the car I wanted. Super excited for my very first brand new car!

Bought 2024 Tacoma infested with rodents so bad unable to - ajguido64

Bought 2024 Tacoma infested with rodents so bad unable to drive, BUYER BEWARE!!! Will never buy a Tacoma again!!

Leland (sales) courteous friendly and well informed. - lredden1201

Leland (sales) courteous friendly and well informed. Finance manager explained everything. Love my new truck and would recommend the dealership

Moses Toyota gives great service:) - KBowman1980!

I visited Moses Toyota last week and purchased a new BMW SUV. I recieved great service. My salesperson was understanding to my families needs and was very personable. I recieved a great price for my trade in & a good deal on my new vehicle. I recommend Moses dealership.

I purchased a silver certified 2020 Toyota Camry XSE with - j_napier

I purchased a silver certified 2020 Toyota Camry XSE with a supposed 136 point inspection which obviously wasn’t done. The son roof will not operate and is stuck in the vented position. I have owned the car 5 weeks. We had driven the car around 700 mile when we reached out to Butch the sales manger for help. He said we had the car for 2 1/2 months and driven 7000 miles and there was nothing he could do but charge me $9,000 to replace the entire roof. I asked if he could just manually close it so the car was drivable. He wanted my wife to sign something removing any liability from them. We would not and they said they were not interested in working on my car and for my wife to take it home. She drove 1 1/2 hours home with the sunroof open in the snow. IF YOU ARE SMART, DO NOT BUY A CAR FROM THIS PLACE.