Deceptive sales practice or just incompetence? - jhansorimal
Deceptive sales practice or just incompetence?
My experience with Younkers Nissan Sales went very poorly; a waste of my time with two visits.
Visit #1, 3/16/2024: After pre-contact with a sales rep on a listed pre-owned Frontier truck, I made an appointment to see it. I arrived to be surprised that it was not available because the dealership owner had taken it off lot for the weekend. Instead, I test drove the same exact model with much lower miles and much higher price. Sure, I’m disappointed to not see the actual truck but also surprised that the viewed truck is filthy as though it’s just come in from a day of off-roading. At the end, the sales rep seeks to close on the original truck sight unseen! No, I need to see the actual truck. So I let him know to set up another appointment for a revisit to see the truck upon its return.
Visit #2 3/22/2024: The following week, I follow up with the sales rep who says that the truck is being returned that mid-week. I set up an appointment to view, requesting that the truck be fully detailed in advance because in the listing it looks dirty (does this dealership really want to sell these pre-owned trucks?). On the appointment day, as I’m making my way through Seattle traffic, I am notified that 1) they still need to detail the truck and 2) they can’t find the keys. Fine, we move the appointment later in the day and they find one key but not the other (which the sales rep later claims to have driven to Seattle to get (doesn’t add up how he could drive to Seattle and back before I arrive?). When I arrive, I had to wait additional time while they finish the detailing. NOW THE KICKER: finally when I get to see the cleaned truck, I check the odometer, and to my bewilderment, it is the low mileage truck from Visit #1, NOT the original truck I was interested in seeing! What’s going on here? The sales rep tells me that they sold the truck last weekend after I initially visited. HUH? Then why didn’t he inform me? Why am I seeing the same truck that I already saw in vist #1 and I’m not interested in? I’m upset for the time waste. Annoyingly, they tried to offer the low mileage truck with a slight discount and when agree to buy it on the spot, at the lower price of the sold truck, the sales manager came over and instead offered a 2024 Frontier with minor discount.
Maybe it was plain incompetence by the sales rep, but I wonder if they had the truck at all, bait customers in and switch with vehicles with greater margins?
As of today 3/24, the truck I was originally interested in remains on their website but now at a higher price! See photo, it was listed at special price of $37149 for the past 2-3 weeks.
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