Drive a little further north and go to Lexus of Seattle - Steven
Drive a little further north and go to Lexus of Seattle instead! I made a sales appointment at this showroom to look at the new NX, and when I got to the showroom, my sales advisor was not available, so he got someone else to help me. After a test drive, the second sales advisor told me he was also double-booked and would get a third advisor to help me instead. After discussing the model I wanted, the last salesman informed me he would call me the next day after searching for my preferred build. I never got a call. After a few days, I emailed, and he responded back asking me to confirm the build I requested. Mind you, it was about the worst-quality sales email I had ever received. Between all the spelling, grammar, and punctuation mistakes, I didn't understand everything he wrote. Nevertheless, I replied, but then I never heard back. After several days of waiting, I'd had enough and went to Lexus of Seattle and bought a car there that same day. Lexus of Bellevue literally didn't show any interest in selling me a car. Zero respect, zero commitment, and zero punctuality. The only reason I would go back is to look at the cars because they have a large showroom and probably the largest lot of new cars I've ever seen. It's a very nice facility. It's such a shame the people running it are clueless and unprofessional.
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