Lexus of Bellevue

Have always had a great experience with the team at Lexus of Bellevue, very professional, facility is amazing, and the level of customer care and support is better than any other lexus dealership I have been of Bellevue, very professional, facility is amazing, and the level of customer care and support is better than any other lexus dealership I have been to. More

Buyer beware: Our experience with Lexus of Bellevue raised serious concerns at every stage of our three-year lease. At signing, we incurred $7,973 in additional products and protections, including a raised serious concerns at every stage of our three-year lease. At signing, we incurred $7,973 in additional products and protections, including appearance, windshield, paint, trim, tire, and wheel coverage. Some were presented as necessary, while others were optional. Most concerning was a five-year Tire and Wheel plan costing $1,665—sold with a three-year lease and no refund for the two unused years. The vehicle’s advertised EV range was “up to” 220 miles, with smaller-print disclosure that the 20-inch wheels on our vehicle reduced the estimate to 196 miles. Because the actual range was so much lower, I tracked charging and mileage for six months. A full charge averaged approximately 135 displayed miles, and each displayed electric mile translated to about 95% of an actual mile driven. That produced an average real-world range of approximately 128 miles—about 65% of the 196-mile estimate. Many charges produced even less range. The lease-return experience was equally disappointing. Lexus of Bellevue inspected the vehicle on June 28, 2026, one month before lease-end, and told us there would be no additional charges. We returned it two weeks early on July 19 in excellent condition, with only 18,425 miles. Because our leasing representative, was out sick, the paperwork could not be finalized that day. When we spoke afterward, he again assured us there were no additional charges. On August 2, we received a $350 invoice from Lexus with no explanation. My advice to consumers is simple: If considering a Lexus EV, carefully evaluate expected real-world range rather than relying on the prominently advertised figure. If shopping for a Lexus in the Puget Sound area, scrutinize every add-on, confirm whether its term exceeds the lease, and obtain all lease-end assurances in writing. Based on our experience, I would choose another dealership. More

SCAMMERS with NO CONSCIOUS. Seriously tried to charge me 5k and another body shop fixed it for 250 Seriously tried to charge me 5k and another body shop fixed it for 250 More

I was charged approximately $1,000 for a ceramic coating at the time of leasing my vehicle. This charge was not optional and could not be removed. Within a short period of ownership, it became clear that at the time of leasing my vehicle. This charge was not optional and could not be removed. Within a short period of ownership, it became clear that the ceramic coating was either not applied or not applied properly. Water was no longer beading on the car, despite ceramic coatings being marketed to last multiple years. When I raised this concern, I was initially told it could be due to weather or external factors, which does not align with how ceramic coatings are supposed to function. What followed was weeks of being redirected between sales, service, and finance. I received inconsistent explanations, long delays, and was repeatedly told that manager approval was required, with no clear ownership, resolution, or timeline. At one point, I was even told I might need to pay again for a service I had already been charged for. This should have been a straightforward fix with a simple approval. Instead, it became unnecessarily time-consuming and frustrating. My salesperson was cool though. Management not so much. Was zero follow up on their part. Just left me hangin. This experience has unfortunately affected my confidence in returning as a customer. More

I’ve been back for the same issue 4 times. They’ve tried to charge me over 17 thousand now for basic things that they damaged themselves!! They’ve tried to charge me over 17 thousand now for basic things that they damaged themselves!! More

I made an appointment to avoid the three-hour wait from the previous day, but I still ended up waiting FOUR HOURS for a simple tire change. What's the point of scheduling an appointment if it doesn't resul the previous day, but I still ended up waiting FOUR HOURS for a simple tire change. What's the point of scheduling an appointment if it doesn't result in a timely service? We were transported to a nearby café to occupy our time. I received no updates and was.unable to contact my service advisor after three attempts. Consequently, I walked back to the dealership in the cold, with my children. Upon our return to the dealership, I finally received a call from the shuttle driver. An hour-long delay in pickup is unacceptable. Additionally, I received a lower quote the day prior and was nearly overcharged until I raised my concerns. Notably, several tire shops do not charge for this simple service. And I've never heard of any dealership or tire shop taking four hours, with an appointment, for one tire change! This was a waste of two days and the worst service experience I've had at the Lexus of Bellevue location. I've been a loyal customer for years, but the quality of service has significantly declined. I won't be back. More

Booked service apt for a failed spring in my center console and failure of auto dimming in my rear view mirror. Upon arrival had to wait ~30 minuets after my apt to speak with an associate. After exp console and failure of auto dimming in my rear view mirror. Upon arrival had to wait ~30 minuets after my apt to speak with an associate. After explaining the defective spring (and without being able to show the console defect), I was asked condescendingly if I shut the console with anything too big and reminded multiple times that warranty repairs don’t cover personal damage to the vehicle. I was then was told I have to pre-auth a $250 service fee … if they determined if an animal were to have chewed wires connected to the mirror, or anything else I loose the $250 diagnostic fee. Very disappointing the barriers that are set up to receive simple diagnosis if failed parts are covered by the Basic/B2B warranty. Do not waste your time at this dealer. More

I'll begin with the caveat that I have been warned about dealership service since before I got my license and, therefore, have only serviced my car with local shops by word of mouth from people I trust. dealership service since before I got my license and, therefore, have only serviced my car with local shops by word of mouth from people I trust. That being said, my partner, a 50 year old male, bought me a Lexus 6 months ago, had it serviced at Lexus of Bellevue, and came back with a clean bill of health. The only thing noted was the break pads needed to be watched, all normal. He had a good experience so he recommended I just take it back for my next oil change. Fast forward to today when I, a 34 year old female, bring my car in for my appointment - mind you I'm bringing it in 600 miles BEFORE hitting the recommended mileage to have it serviced. No lights on the dash, no issues driving. I park in the same place every day in a garage and there are no oil spots on the cement. They charged me $260 for essentially an oil change, a BASIC once over to tell me it was time for a break change, a note that I have a SLIGHT oil leak, and a sub par car wash and interior vacuum, sending me on my way. Next thing I know, I'm half way home on the highway in crawling traffic and my check engine and VSC lights goes on. This is where things went south. The woman I worked with in the service department, Elvina Marquez-Garcia, had given me her card with a non functioning phone number. (They conveniently corrected this as soon as I voiced my frustration) I called the dealership 9 separate times attempting to get a hold of her through her direct number as well as through the service department, finally getting someone to write down my number so she could call ME back. 15 minutes go by while I'm in traffic going back to the dealership and I recieve NO call. And when I walked into the building I see her standing with her back to the door chatting with colleagues, and halfway down the hall from her desk. She greeted me as if nothing was wrong, spoke to me as if she didn't really believe my account of what had happened, and did not once apologize for not calling me back, which was her professional responsibility. Only after I voiced my concerns to her colleague did she very casually address the "voicemails" she missed from me earlier. Which I found curious given I was unable to LEAVE a message on an inactive line. Now on to the actual diagnosis. After some wait time they finally came back to me and backtracked their original "oil seepage" to "potentially multiple actual leaks" due to the O2 censor suddenly being saturated with oil. Again, note that my car had ZERO lights on when I brought it in, and nowhere in my garage parking spot is stained. However, conveniently for them, even with the $250 credit they offered me for having to come back, this now means I need to spend another $125 to complete the engine diagnostics test, plus another $500 for a new O2 censor. Here's when I get pretty livid, because at this pont I knew there was nothing I could say at this point to get them to take responsibility for their $1000 worth of mistakes on my car. What I believe actually happened was some new, lazy, or unskilled technician was preforming the oil change on my car, they got sloppy and saturated my O2 censor with oil, didn't feel like doing the labor for free to fix their mistake, so they ignored it, sent me home, and then placed the blame on me using the evidence of "minor seepage" from thr first appointment to cover their tracks with the O2 censor. And instead of taking responsibility for it, they offered me a credit because they assumed I would think thay was a great bargain, and added nearly $700 of work to my car, PLUS whatever else it would cost to repair the "multiple" new found leaks between appointment 1 and 2. Beyond that I just have no words. I am disgusted with my experience here. I wasted my one day off from work as well as my time, gas, and money, spent a total of 6 hours dealing with this and left with my car in worse condition than it started. Absolutely not. More

We we just bought a new 2025 Lexus RX 350 H. Our experience was not good. First of all., it the car was supposed to arrive at the dealer in three weeks from when I've first made the agreemen Our experience was not good. First of all., it the car was supposed to arrive at the dealer in three weeks from when I've first made the agreement, but it took additional 2 1/2 weeks from the estimated arrival time. Then, when it finally arrived I made the arrangements to come in and do the paperwork, but ran into further snags. 1. they printed a new invoice which included two additional items, an extended warranty and I don't know what the other one was, that had an additional $4000 over they are original invoice I signed when I first ordered it. I had made it very clear that while I paid the MSRP, I would not pay for any additional dealer add-ons. So, when I said no, they went off and found the original invoice that I had signed. 2., it turned out as I did not have a current insurance card. The one I had showed the coverage did not start until the day after the current one. After trying to call the insurance company and waiting for an answer, my wife discovered another card that showed it included the current period. That delay took about 1/2 hour. 3. they would not give me the car when I paid with a personal check. Instead, they insisted I fill up paperwork for an7.9% auto loan that they stated would be rescinded if the check cleared. Well I didn't like that, but I went ahead and complied. 4. after signing about 15 different forms in 25 different places the paperwork was finally completed. But we waited about another 45 minutes because the young man repairing the card for delivery was not finished yet. Altogether we were there 3 1/2 to 4 hours to get the delivery. While the salesman, Andre Ingram, was very likable, he was clearly constrained by the policies of the dealership, the O'brien group. Overall the experience was not good. On a separate issue, we have very bad experiences with their service. We had an older RX 350 that needed a new battery. Against my better judgment my wife took it in to this dealership to get a new one. $400. Yikes.. Then, when they gave us the car back all of the trouble lights were flashing. They wanted $500 just to do a diagnostic and tell us what the problem was. But now all new cars have an onboard diagnostic system that simply connects to a meter to do such diagnostics. We drove the car for a few days but the warning lights didn't go off. we went to our local Chevron service Station and the nice man changed the oil and reset the warning lights for a total of $180. Problem fixed. Then my wife lost the remote key for the car. Went to the dealer service department and they wanted over $900 to reprogram a new one. And it would require we leave the car for a day or two. We called a local locksmith who came to our house and reprogramed a new key for a total of $240. I'm not sure why we bought a new car there but my wife really wanted a Lexus,. I will be avoiding a service department as much as possible. I had purchased three previous cars from the same dealership, and generally liked the experience. I think that since the O'Brien group took over the dealership it is no longer reputable. I suggest everyone avoid it. More

Deanna is my service tech and she is very professional and has taken good care of me. My recent visit was great. and has taken good care of me. My recent visit was great. More