**Review: Misleading Practices and Poor Customer - Matt Thomas
**Review: Misleading Practices and Poor Customer Service**
I recently tried to purchase an Escalade V from this dealership, and the experience was nothing short of frustrating and unprofessional. Initially, they advertised a warranty that supposedly came with the vehicle. However, it quickly became apparent that this was false advertising, as the warranty didn’t apply to this particular car.
When I pointed out that the car was overpriced, the salesperson referred me to the manager. The manager presented me with a Canadian spec sheet, claiming the car was worth over $40,000 more than it actually was—a blatant attempt to justify an inflated price that was still higher than their advertised amount.
As an out-of-state buyer from New York, I was informed that they only accept cash deals for out-of-state purchases. Despite being prepared to pay cash, the manager claimed he would make an exception for me. However, things took a strange turn after I submitted my ID and credit information. The manager insisted that I find a notary to proceed with the sale and suggested sending my personal documents to the notary. This is highly unusual since, in New York State, documents are typically sent directly to the customer, who then takes them to a notary. When I shared this with my bank, they were baffled by the dealership's demands.
The manager also claimed that their website stated they do not do out-of-state deals. Yet, when I asked him to show me this policy, he conveniently ignored my request. It became clear that they were not interested in selling me the car once they realized I was a well-qualified buyer from New York. He also denied giving me a contact with the finance department which seemed to be the one pulling his strings
To make matters worse, my bank, which is part of their preferred network, attempted to reach out to them numerous times, only to be ignored. The manager also claimed that their website stated they do not do out-of-state deals. Yet, when I asked him to show me this policy, he conveniently ignored my request. After all this, they abruptly ended the deal without any explanation, leaving me with no understanding of why they decided to walk away.
It’s worth mentioning that this car has been sitting on their lot for over four months, likely due to these deceitful practices. I’ve purchased cars out of state multiple times and have never encountered such an experience.
In summary, I strongly advise against doing business with this dealership. Their misleading practices and lack of transparency are significant red flags.
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