17 Washington Cadillac Dealers

"I walked into Cadillac of Bellevue just looking to test - lawrencedegracia08

"I walked into Cadillac of Bellevue just looking to test drive an EV, and honestly, I was completely undecided about whether I was ready to make a move. The team at this dealership completely changed that for me. Working with Brenda, Colton, and Bryan made all the difference. They were incredibly patient, knowledgeable, and took the time to answer all my questions without any pressure. They made the entire process so easy and stress-free that what started as a casual test drive turned into a fantastic experience. If you’re on the fence or just browsing, I highly recommend asking for this team—they truly care about finding the right fit and making the experience enjoyable. Thank you all for your help!" I will surely think of them on my next buy :)

This was the 3rd new automobile that i have purchased and - artymartin

This was the 3rd new automobile that i have purchased and the 6th that family members or I have purchased since 2003. I have always enjoyed the salespeople at this business. The latest transaction was made very comfortable by the salesperson that we worked with. Mr. Hugo Diaz was very, very friendly while remaining professional. I will recommend to friends and family to ask for Hugo if they are in the market for a car.

I purchased a Cadillac Lyriq. - Alex P

I purchased a Cadillac Lyriq. I got an amazing deal from Nate White and Geno. They took plenty of time to show me all the features on the car and were very low pressure. I recommend anyone to go see them in shoreline. I've been buying cars every 2 years for over 20 years and this is the best dealer experience I've ever had.

Our 2016 Sonata's engine failed and it was covered under - KWolfe

Our 2016 Sonata's engine failed and it was covered under a recall. The engine was replaced, no questions asked. When we went to buy a new Sonata this year, our sales person was friendly, knowledgeable and not at all pushy. Every time I've brought a car in for a recall or service, I've never felt pressured to have an unnecessary service. Sometimes the service takes longer than anticipated, but I've always been advised in a timely manner and once they even gave me an uber to go shopping.

Arrived today for 0815 appt scheduled in person back in - haanjan

Arrived today for 0815 appt scheduled in person back in November 2024. Also visited parts department with service advisor at that time to ensure the necessary parts would be available. I needed drive belt replaced as recommended in owners manual. I also asked to change out water pump at this time per my research I did for belt replacement. today they had nada!! The desk person was friendly but clueless. Lee the runaround begin! I called it and walked out. I’m glad I did. I just finished reading reviews and am not surprised by all the dissatisfied customers.

Great response by all persons involved in resolving the - cmmwen

Great response by all persons involved in resolving the paint and On Star issues, paint repair was outstanding and On Star is working fine now, couldn't be more pleased.

Excellent Service - bmwyler

Raymond and the UAC staff were very friendly and patient while my husband and I were looking for a new car. Raymond took a look at the list of what I wanted in a car and, unlike all the other dealerships in Ellensburg, did not waste my time by showing me anything over my budget or that didn't match my criteria. I was looking for a car to replace one that was totaled in an accident, so since I currently had no car, Raymond drove the vehicle I wanted to test to my house and let me take it out for a drive with no pressure to buy. When my husband and I found our dream car at UAC, Raymond and Holly made the buying process extremely easy, and we did not feel rushed to sign any documents without thoroughly reading everything. In short, the friendly staff here was great at working with our needs and allowing us to purchase what we needed without pressuring us to purchase additional services that were not needed. This is the best dealership in Ellensburg, hands-down!

Took my escalade in under my own better judgment. - REPOKEV

Took my escalade in under my own better judgment...have had poor experiences with this place in the past and hoped after 2 years, they got their act together. NOPE. Came in for an oil change, AC charge and a sensor install (that I provided). Was quoted 350 on the AC charge as being on the high side since, and I quote, "they didn't know how much refrigerant it would use. Ok. Fast forward to completion - and since I declined on their estimate for other things I did not ask to be quoted on...maybe if they spent the same amount of time doing what I asked instead of looking for more money on my car, then I wouldn't be writing this. Get a message that says the condensor is leaking and they cannot charge the system...but still charged me full 350 plus. Didn't test the system for leaks...I mean it is a sealed system and shouldn't run out of freon, so if it did, maybe that indicates a leak? But now they expect me to believe they used the max amount of freon in a system that couldn't take a charge and weren't able to recover whatever they supposedly used? Yeah, ok. Don't even get me started on the 3x full retail price on the parts quoted for their "other findings"....yes, THREE times. These guys will stop at nothing to make a dollar. Used to wash your PREMIUM car as part of the service, keep things clean...but nope, not anymore...oh you're not going to spend 7k MORE with us, let's charge for a service we didn't supply, park this car curbside across the parking lot and say too bad too sad. No more lot porters, no clean cars, just 3x the cost and 1/4 the quality., DO NOT TAKE YOUR VEHCILE HERE FOR SERVICE!!!!

We bought a 2025 Optiq. - ChrisAnne

We bought a 2025 Optiq. Our sales experience with Jameson was great and his manager Keith was a “straight shooter”. No high pressure tactics which we appreciated. We recommend this dealership without reservation especially after two bad experiences with two other (not GMC) dealerships while we were shopping. And, we love our beautiful new car!

Was interested in a Mustang for sale after calling them. - Joe

Was interested in a Mustang for sale after calling them. They quoted me at 14K, said I needed to think about it and come back later. That same night I went to Car gurus and noticed that it was listed for 11k. Went back the next day and stated that this was listed at 11k and would be more than happy to work something out. They had said that this was an error and they can only sell to me for 14k. I had once again stated that if they can make it happen for 11k I would be happy to make the sale, if not, I would need to walk. I was then told "Then walk" very rudely. So I did. I have since purchased a car, but opened Car Gurus and have noticed that this price was not an error and is still listed at 11k on their website and on gurus. Avoid this place if possible.

Service work was fine. - Tieton Steve

Service work was fine. Truck is running fine. Expensive as expected. Service writers are not as friendly as the parts or office staff.

I went on Memorial Day to purchase a new car. They had... - BelindaS

I went on Memorial Day to purchase a new car. They had the car I have been wanting forever, so I test-drove it and it drove like a dream. The clutch felt brand-new and it was smooth and quiet. When I went to go pick it up the car was dirty, there was over spray all over my car because they painted parts of the car while they were still attached to the car and my clutch was almost completely worn down. I took the car because I didn't want to drive my old car anymore and got halfway home when I realized there was no license plate on my car so I had to turn around and drive back to the shop to get the license plate. I get back on the freeway and the car is all over the road so I'm driving like a drunk. Well the cops thought I was drunk too so I got pulled over for a DUI and had to do a field sobriety test and people were driving past watching while I'm walking the line and touching my nose. After blowing a 0.0 the cops believed my story about the car. I drive the car home after and the check engine light comes on not even 2 hours after I picked the car up at the dealership. They were closed by this time so I decided to take the car back in the morning to have them fix my clutch and get the alignment fixed. It took them 4 days to look at it and tell me they weren't going to fix anything on the car. I sat down with the sales manager, Rich, and he told me that legally he couldn't do anymore free work on my car and he assured me that noone in his company ruined my clutch and he was as puzzled as I was about it. He was very rude to me and kept looking at his watch like I was wasting his time. I took the car and didn't even make it home with my clutch. I was stuck on the side of 405 waiting for AAA to come and pick up my car. I called to leave a message for the sales guy I bought the car from and the guy that answered the phone couldn't figure out how to send me to voice mail. He was also very rude to me. I am seeking legal counsel on this matter to see what I can do because those bastards screwed me ROYALLY.

Service Dept has gone to crap since Ed Ring left. The... - CTSjones

Service Dept has gone to crap since Ed Ring left. The people that work the front service booths are most arrogant folks I ever met that are in "Customer Service". I'd rather take my car to Meineke than deal with those a**holes at the front service booths. Buh-Bye Bill Copps.