Overall great and reliable service. - Arun
Overall great and reliable service. A special shout out to Chris Toomey who is an exceptional service rep. Best I've had in all my BMW years.
This location lost a point because for over a year now the service staff have been unable to help me update the car software as prompted on my BMW phone app. That update remains pending.
Also, BMW insists on charging for travel enhancements as a package on its connected services when all I need are the live traffic condition updates while driving. A past attempt to charge for driver's seat heating as a connected service failed, and rightfully so. BMW should not persist in nickel and diming its loyal customers (I've been driving a BMW since 1998) for pennies. Just because every car brand (and company) tries this gimmick, doesn't mean it's right. Enhance the value of your exemplary cars by offering standard and cost-free connected service amenities! Charging for these relatively low-cost services undermines your brand loyalty.
Read More