BMW Seattle

We just purchased an X3 from BMW Seattle. Our sales person was Riley O'Donnel. He was professional, friendly, even kind, as he helped us find the car that worked for us. I would say that h Our sales person was Riley O'Donnel. He was professional, friendly, even kind, as he helped us find the car that worked for us. I would say that he went above and beyond what we expected from a car sales person. I would buy a car from him again and recommend him. More

If possible, avoid BMW Seattle. I’ve done business with this dealership for years, but will no longer, based on my most recent experience. I brought my BMW i8 in for routine service I’ve done business with this dealership for years, but will no longer, based on my most recent experience. I brought my BMW i8 in for routine service (and agreed to a software update) on Wednesday May 29th, but didn’t get the vehicle back for 23 days. During that time, communications were minimal, sometimes rude, and always unapologetic for the delays. The details are below, and all quotes are verifiable in the text thread. I checked in with an indifferent service manager, Josh Logan, and afterward waited nearly 35 minutes for a (pre-reserved) loaner vehicle to arrive. That same Wednesday evening Josh texted saying “we are justing waiting for the parts to arrive tomorrow, then we can wrap it up. I am out of the office until Monday, so one of my colleagues will text you as soon as it’s ready. Just hold tight in the loaner until then”. So I expected to hear that my car was ready that Thursday or Friday. Instead, I heard nothing, nor on Saturday, or the following Monday, or Tuesday, or Wednesday. As the days went by I grew increasingly frustrated at the lack of communication—it seems BMW Seattle expects customers to chase after them to get updates on their cars. Finally, a week later, on the evening of Wed June 5th, I received a text from Josh Logan, stating “…we have a remote session planned with BMW tomorrow to finish up your vehicle”. Frustrated, I responded that I had no idea what the dealership was doing with the car, had received no communications, and that they should be ashamed of their poor service. Josh responded that “I’ve been texting you updates, Paul. You haven’t been responding”. This was a demonstrably false statement (I hadn’t received any texts other than his original) and a poor attempt at gaslighting--it’s hard to respond to texts one hasn’t received. I suppose BMW customer service agents are now taught to blame the customer and always have the last word. He went on to say “It’s a software issue from the recall. That’s what we’ve been working on the whole time”. No acknowledgment that he had told me 7 days earlier that the parts were coming in the prior week and things would wrapped up quickly. Now thoroughly angry, I repeated that he and the dealership should be ashamed of their poor customer service. Josh’s response? “Right. Ok, good luck with that”. This was an astonishing answer. It was clear from Josh Logan’s flip response that he didn’t care about quality customer service, and seemed to be implying that I would be out of luck if I hoped to find ANYONE at the dealership who feels differently. Naturally, I contacted the dealership and asked to be switched to a different representative. But the lousy service continued when, on June 11 (now 13 days after dropping off the car), I received a voice message from Tony Watkins, the BMW Seattle Customer Service Manager, that they were (AGAIN) ordering a part for my car, and that it would take a few more days. No explanation why the part hadn’t been ordered two weeks earlier, nor an acknowledgment of the ongoing delays in the car service. Finally on June 20th (still another 9 days later, and more than 3 weeks after dropping off the car) I received a call from Tony that the car was ready. As I had come to expect, there was no acknowledgment or apology for the long delay in getting my car back. And, in the perfect example of how things are going at the dealership, when I picked up the car they could print only a rudimentary receipt. There was no description of the work done, not even some handwritten information. I was assured I would be emailed a detailed receipt, but of course that hasn’t happened, even though it is now 5 days later. In summary, given this experience, and Josh Logan’s insolent attitude, I would never buy another car from BMW Seattle, and will certainly take my vehicle elsewhere for service. AVOID! More

I contacted BMW Seattle regarding my interest in an X4. I received an email from the customer service manager that a salesperson would be in touch. The CSM checked backed to see if anyone had contacted me I received an email from the customer service manager that a salesperson would be in touch. The CSM checked backed to see if anyone had contacted me and assured me they would be in touch. I never received a response after a week of trading emails. I gave up and went to another local dealership to purchase my vehicle. Would not recommend this dealership. More

Their response was rapid, but the followup was less than impressive. Their prices were all 3 to 5k over other dealers. impressive. Their prices were all 3 to 5k over other dealers. More

Accompanied my son to BMW of Seattle to purchase his first car. Benson Yim patiently worked with him and made him feel comfortable throughout the whole process. Benson was very professional, down to ear first car. Benson Yim patiently worked with him and made him feel comfortable throughout the whole process. Benson was very professional, down to earth, and made him feel at ease about the purchase. Randall Nakamura in finance also provided us with excellent service. Randall was quick yet thorough explaining everything to us. Thank you both for making my son’s first car buying experience a positive one. -Marcel L More

I had routine maintenance service done on my 2019 BMW X5 at the dealership. Upon receiving the vehicle back, the final report indicated that all service items were completed and the vehicle checks showed no at the dealership. Upon receiving the vehicle back, the final report indicated that all service items were completed and the vehicle checks showed no issues. However, shortly after leaving the dealership I received a low coolant warning light. When I checked under the hood, the coolant was nearly empty. I have concerns that proper inspection protocols may not have been thoroughly followed in this case. My understanding is that best practice is to check fluid levels as part of the maintenance process. While I recognize there are technical reasons that make it unsafe to top off coolant when the engine is warm, it would seem prudent to annotate the low level on the service sheet and top it off once the vehicle cooled. I raised my concerns with the service advisor but did not feel he adequately addressed the situation. I would appreciate the opportunity to discuss this further and understand what quality control measures can be implemented to prevent oversights like this in the future. My goal is to provide constructive feedback so that you can improve the service experience for all customers. More

Service technicians disconnected my dash cam and damaged a wire (rear camera wire) to my dash cam. It's a screw-in wire which appears that the technician pulled it out without realizing it's threaded. They a wire (rear camera wire) to my dash cam. It's a screw-in wire which appears that the technician pulled it out without realizing it's threaded. They didn't even have the nerve to plug-in the other wire which is for power. Unplugging the dash cam seems a little suspicious. My Dashcam starts recording as soon the car is unlocked (BMW). The way the Dashcam records, it is without reasonable doubt, the memory card was removed and files were deleted. If you have a nicer car, be suspicious. More

Easy, Fast, Fun! Not 3 words I’d typically use when purchasing a car but Benson Yim and BMW team in Seattle gave us an exceptional experience! A working mom of 3, I Not 3 words I’d typically use when purchasing a car but Benson Yim and BMW team in Seattle gave us an exceptional experience! A working mom of 3, I don’t have time to waste. Benson respected my time, was extremely friendly and responsive. Together, we worked to find the right car at the right price. Extremely thankful I found BMW of Seattle - You’ll have a repeat customer soon! More

Benson Yim. . Thank you very much for making our New Year as our family grows. You were a significant part.... You're professionalism follow-up and research is gr . Thank you very much for making our New Year as our family grows. You were a significant part.... You're professionalism follow-up and research is greatly appreciated our new vehicle Is perfect for our next step...Donald Bloss More

I recently bought an i4 from Seattle BMW and enjoyed working with both Benson and Robert. They were friendly, helpful and not pushy, the lease process was easy, and I am loving the car. working with both Benson and Robert. They were friendly, helpful and not pushy, the lease process was easy, and I am loving the car. More