12 Vermont Subaru Service Centers

Amanda was very pleasant and happy to help. - carl30

Amanda was very pleasant and happy to help. Luke is great to work with. Good to talk to and always full of helpful information. Dan is the go to person for buying a new car. He works to get you what you want. He is always available, a great help. I look forward to seeing them all again in the near future.

Scott and the team went above and beyond to make sure my - amurphy40

Scott and the team went above and beyond to make sure my car was taken care of correctly. I would trust them with any vehicle, they take pride in what they do. A+

Prompt helpful easy to work with. - Big Al

Prompt helpful easy to work with. Reasonably priced. Friendly people not far from my residence makes it convenient

A huge thank you to Burlington Subaru for helping with my - mouchie1961

A huge thank you to Burlington Subaru for helping with my Crosstrek! I am from Connecticut and was up visiting for a family funeral. I called on Saturday and spoke to Cameron. He was so kind and called me back on Saturday after a while as he was trying hard to come up with a plan to help. He called me again on Monday morning to say he had spoken to the service manager who said they could get the work done today. I worked with Kelly, who was also very kind, and helpful. I highly recommend Burlington Subaru for their follow through and kindness at a difficult time. Thank you again, Cameron!

My first and last visit was a disaster! The so called... - Subiegurl

My first and last visit was a disaster! The so called mechanic did not clean his mess after fixing a airbag recall, left his tools in my car, I will say that is the first time some rookie left his tools behind. What a joke!

People set the standard for any business. Holly in... - Jerry Hansen

People set the standard for any business. Holly in service is very professional and personable. She is a pleasure to work with. Jerry Hansen

They were very nice to deal with , answered all my - Fallcolors

They were very nice to deal with , answered all my questions I would go back

My experience with 802 Subaru/Twin City Subaru, has been - todd

My experience with 802 Subaru/Twin City Subaru, has been extremely disappointing and alarming. The dealership has engaged in warranty fraud and negligence that has endangered my safety. This goes beyond poor customer service—it is unethical and unsafe. Here’s what happened: 1. Warranty Non-Disclosure: 802 Subaru failed my safety inspection and quoted me ~$2,600 to repair a defective exhaust system without disclosing the part was still covered under my emissions warranty. 2. Wasted Time and Oversight: After confirming with their staff that the part was indeed covered, I scheduled an appointment for the repair. However, they failed to order the required parts, causing me to waste over half a day’s wages and drive an unnecessary 70 miles in my unsafe defective vehicle. They didn’t even apologize for their oversight, but were happy to provide yet another quote for $1,330 in repairs which included repairing a warrantied part. 3. Deceptive Practices: After I involved the State consumer protection agency, 802 Subaru altered the description of the part on a new quote, changing it from a warrantied part to a non-warrantied part description. 4. Omission of Key Information: They mislead the State agency by entirely omitting the part in question from communications to avoid honoring my warranty. 5. Extortion Attempt: They attempted to extort $730 for non-warranty parts by withholding a promised $5,000+ warranty repair. 6. Proposal of Non-Genuine Parts: They propose using a non-genuine part, which both my warranty and the manufacturer (SOA) confirmed could void my warranty coverage. 7. Withdrawal of Services: 802 Subaru withdrew their repair quote (which had no expiration date) because I didn’t want their non-warranty services and attempted to have me sign an affidavit they would not draft until I agreed to pay their charges. This was a blatant attempt to force me to waive my rights and protect themselves from their own negligence. Now they’re refusing to service my vehicle at all, despite 5 years remaining on my warranty. 8. Unsafe Negligence: Due to their actions, my vehicle remains unsafe to drive because of a warrantied defective part, endangering not only me but also my passengers and family. 9. Repeated Fraudulent Behavior: This isn’t the first time 802 Subaru has attempted warranty fraud. Previously, they tried to charge me for a new brake caliper—clearly covered under warranty—because a non-warrantied brake pad wore out due to the seized caliper. Only after I escalated the issue to the sales manager did they reluctantly complete the warranty repair without charge. This level of dishonesty, negligence, and blatant disregard for customer safety is completely unacceptable. I even copied the owner to provide an opportunity to address and resolve the situation, but he said nothing and failed to offer even a basic apology for their conduct. This same lack of accountability was also displayed by their general manager as well, who never so much as commented on my situation. I have filed formal complaints with Subaru of America, the State Attorney General, FTC, and Automotive Consumer Action Program (AutoCAP) and will be pursuing further action. If you value your safety, time, and peace of mind, I strongly urge you to avoid 802 Subaru. There are many honest dealerships—this is not one of them.