413 Texas Ford Service Centers

I have a 2012 Ford Focus with that transmission. - Eric the Read

I have a 2012 Ford Focus with that transmission. You know the one. Anyway, it failed again and I was having a bumpy time determining who should pay for it. Fortunately, they changed the Service Manager on my case to Chris Wunderlich. Chris reasoned with me - he didn't demand payment, he explained Killeen Ford's position and provided additional information I didn't have previously. He was patient while I worked with Ford Corporate to find a way to get Corporate to pay for the repair. In the end, I found Chris to be a reasonable, patient, okay-persistent, Service Manager. He wasn't insulting, condescending, or pushy. He handled this situation very well. If you are working with Killeen Ford's service department, you would do well to ask for Chris. I'm not related to him, I just think he is a great guy to work with.

We have a $85k truck with 50k miles in for service (for - ALB

We have a $85k truck with 50k miles in for service (for the 2nd time), and the dealership is refusing to honor the Federal Emissions Warranty. Ford Customer Relations Center has tried to intervene and the dealership continues to refuse warranty coverage.

They were very nice. - alicia.stum

They were very nice. Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed

After reading so many reviews about Hacknet Credit - cousinsdave74

After reading so many reviews about Hacknet Credit Specialist, I was convinced that all my problems are over because I had late payments student loans, medical bills, bankruptcy, credit card debts and he assured me of a permanent job and went on with the job, just few days something happened I wouldn’t believe it my score is now 801 and everything was wiped out I’m totally free from debts including the bankruptcy and I got a high credit limit of $7,500. His service is excellent and reliable. Contact him now with his info HACKNET567@GMAIL.COM Text or WhatsApp +1(646) 450 2754

Consumer Review/Warning/Rant: This last week, my 70 year... - Stefan Sramek

Consumer Review/Warning/Rant: This last week, my 70 year old mother, my two small kids, and I, a disabled person with chronic pain and some mobility problems, were stranded on the side of the highway in the middle of nowhere. The vehicle we were in had it's fuel system break down, stranding us about 20 miles outside of Kenedy, Texas. My mother contacted AAA to use her membership benefits. After about 2 hours and multiple calls, AAA was unable to get their dispatch to contact their contract company 181 Wreckers, to send us a tow truck. We contacted 181 ourselves, and they kept telling us that AAA hadn't put an order in, and even then they would only take 1 passenger with them, forcing us to ABANDON THE OTHER 3 PASSENGERS ON THE SIDE OF THE ROAD IN THE TEXAS HEAT IN THE MIDDLE OF NOWHERE. When we tried to explain to 181 Wreckers that we were two small kids, a 70 year old woman, and a diasabled person, and we couldn't just leave 3 of us behind, they grew snarky and angry with us. After literal hours on hold with AAA waiting to speak with a supervisor (who never actually called us back like promised) we contacted Alexander Ford in Kenedy. In less than an hour, they had us picked up, towed, and were working to diagnose our vehicle, working us into their already packed service schedule. They treated us warmly and courteously, offering hospitality, cartoons for our kids to watch, and even a ride to get food from a drive thru while we waited. Within 4 hours, they had our everything diagnosed, picked up the replacement part, and repaired our vehicle. We were back on the road before the end of the afternoon. The costs for their services and repairs were fair and reasonable as well. Thank you everyone at Alexander Ford! Screw you AAA and 181 Wreckers!

Worst Service Department EVER! - mpsheffield72

All Star Ford has the WORST Service department! They NEVER keep you updated on your automobile. I would call them several times for updates. The Service department stated they would call me back with an update!?! They would NEVER call me back. They have had the car for 5 weeks to fix the transmission. I have spoke with the Service Manger and he passes the buck the General Manger and he never returns a call. PLEASE save yourself time and MONEY and DO NOT USE THIS DEALERSHIP! They are HORRIBLE! and I STILL DON'T HAVE THE CAR!

Awe service!!! - Danielle

Such crap service. I bought a brand new car that just shuts off in the middle of the road and I've waited all day to get a rental car or to hear something about my cat, and have yet to hear anything. Saying they are can't tell me anything. Awful. Awful I wouldn't recommend this place at all... to anyone!!!!

Service Department - Country Lady

My first visit to this dealership. I needed service for the Ford airbag recall on my 2010 Ranger. I spoke with Bill Cass who ordered the correct part for my truck; and called the next day to set my appointment. He did explain it could take up to 2 hours so I could make plans. I met with Luis in the service department. Luis asked if they could take me somewhere for the duration which I appreciated. I spent time there looking at the new vehicles and chatting with other personnel. Everyone was very friendly. I wasn't there to buy anything and still was treated as a valued customer.

All of the work was completed perfectly. - accr8808

All of the work was completed perfectly. Liz is always a pleasure to work with.

Very good job on telling me what needed to be done and - adrianscott34

Very good job on telling me what needed to be done and time frame was great once the repair started also staff was very nice and informative

Fix one thing they tear up something else - LKellow1213

took truck for alignment, they busted hydrolics on 4-wheel drive, charged over 800 to fix, they broke it, I had to pay for repair.

Not a good job. Don't go here. The service manager... - Oil getter

Not a good job. Don't go here. The service manager was curt and seemed to have an attitude when I expressed dissatisfaction with lube service

Terrible service department. - Barksdalekaren

Terrible service department. Had my truck for 10 days and they still couldn’t give me a timeline to look at the truck to assess needed repairs. Ended up having the truck towed to another dealership.