413 Texas Ford Service Centers

Henson Ford has friendly, professional people. - Dean

Henson Ford has friendly, professional people. The service guy kept me updated on progress of service on my truck.

I took my 2017 Ford escape with 47K miles to Mac Haik's - brian

I took my 2017 Ford escape with 47K miles to Mac Haik's Southway Ford (that I bought from them) and paid $185 for a diagnostic because it was running rough. They read the codes and told me a needed a new engine that would cost $10k. I declined and they tried to sell me a new car. I took my car to a 3rd party shop and they fixed it by cleaning the fuel injectors. It has been running fine since. Mac Haik didn't even try to do a proper diagnoses of my car. They said that because they thought my car needed a new engine it would cost thousands of dollars for them to verify their suspicions by tearing it down and that I should just get a new engine or buy a new car and they would gladly put me in contact with a salesperson. Avoid Mac Haik at all costs, they are scammers and cheats and will try to wring you for every penny you have. Do not buy a car from them and do not trust them with your cars. Mac Haic is still calling me regularly trying to sell me a new car! SMH.

Integrity and customer service you won’t find at many - mikekimbennett

Integrity and customer service you won’t find at many dealerships. Had a major repair on my engine and they went above and beyond to do extra quality control and facilitated coverage with my extended warranty. Great follow up as well

My F150 was serviced in such a very fast and efficient - JAVROQ

My F150 was serviced in such a very fast and efficient manner that I was extremely satisfied.

Great Customer Service ! - Papasmurfellis

Great Customer Service ! Both Service manager and mechanic did a great job! Vehicle was serviced in a timely manner and repaired correctly!

Hello this is David with TXDOT, I recently sent a 2015 - david.moutry

Hello this is David with TXDOT, I recently sent a 2015 ford explore to your dealership to have recall preformed I informed the service writer that the recall was for the rear sway bar end links. your service team failed to address the concern they performed some A pillar recall. This is not the first time we have had issues with your company. We have since started using Ken Stoepel Ford in Kerrville. It is also very difficult to speak with the service writer.

They are courteous and friendly. - jeanniebeth46@gmail.com

They are courteous and friendly. They were finished with my Escape faster than I expected.

Jim Bruton always treats us right kept my truck running - Griffinjeff66

Jim Bruton always treats us right kept my truck running like new and it has over 150k

Jody McPhail was highly competent and pleasant in dealing - langdw

Jody McPhail was highly competent and pleasant in dealing with the repairs dictated by my service engine light.

Excelente servicio de sus managers y de las personas - roel7paty

Excelente servicio de sus managers y de las personas encargada del area de servicio a los noches. Gracias, Red, Vicente y Mr Fonseca.

They explain things clearly and check important things on - rmgibson

They explain things clearly and check important things on your vehicle and inform you about your vehicle’s condition

Never had problems with this dealership. - maxma.jr

Never had problems with this dealership. Altogether, they did a great job. Employed quick lane or quick indeed and courteous

Clutch was out in my Mustang and they fixed it. - JSVMD

Clutch was out in my Mustang and they fixed it. Efficient quick drop off. I was updated along the way as far as cost and estimated time.

Scheduled service twice at 7:30am waited all day both - Wardmcmillan

Scheduled service twice at 7:30am waited all day both times to only be told it would be sometime the next day. What is the point of an appointment?

Absolutely Abysmal service. - Tyler Morris

Absolutely Abysmal service. Had my truck for a recall for 8 months. Did not get any responses out of them. Had to call Ford corporate to understand. They outright lies about the whole situation. I called to get it fixed after finally getting ahold of the gm, who told me "there's nothing we can do for you, come get your truck. They couldn't even perform a simple recall. Evidently, according to the actual Ford representative, this place does NOT file protocol for recalls. Mac haik did it in 1 week. I'm still trying to get this remedied, I had to pay for my damned recall. I have reported them multiple times to the NHTSA. I have another friend who had her car totaled by big star on the way to caliber. They dropped it off anyway. Guess who had to tell her they totalled it? Caliber! DO NOT TAKE ANY OF YOUR VEHICLES HERE

Do not have your vehicle serviced here. - Nsarisk

Do not have your vehicle serviced here. I bought a new truck and had power boards, bed cover and leveling kit installed. Was told a day that turned into 5 days with no updates unless I called about them. Talked to service manager Patrick and he said he would get to the bottom of it . After 30 minutes call my salesman that was off and home with sick kid and he got me information. Called Patrick back up and he hadn't even looked into it. Now truck is back in for a windshield replacement dropped off Thursday and said it would be ready by Saturday. Was called in Friday everything on track and good to go. Now Saturday before 9:00 am I get a phone call from Patrick that it will be Monday or Tuesday before it is ready. I am not sure what to think about the service department there and afraid what is going to happen if I have to e to take the truck in for any repairs or anything since the maintenance plan was bought through them. Stay far far away unless you want continuous issues and lies

Earl Wills and Ken Neubauer provide EXCELLENT CUSTOMER - Chief#57

Earl Wills and Ken Neubauer provide EXCELLENT CUSTOMER SERVICE AND ALWAYS MAKE CERTAIN I AM SATISFIED !!!! Main reason I purchased my vehicle from this dealership.

Great place to do business. - mchris1184

Great place to do business. I came in to get my oil changed and tire rotation. I delt with Orlando on the service drive . Great guy and he really took good care of me. He told me what they were going to do and made it all happen and kept me informed the whole time. Never missed a beat. He did a great job and really took good care of me. Just like doing business with family

I am in Kerrville working away from my home and I started - Wayno

I am in Kerrville working away from my home and I started having truck trouble A day before I was scheduled to go home after Being gone a month. Cameron, after hearing my situation, along with Mr Phillip the shop foreman, proceeded to isolate and fix my engine trouble. They got on the phone with our vehicle repair maintenance department for our company and got the repairs approved and my truck fixed by the very next day! I am able to go home on time, and in time for the Easter holiday thanks to the most excellent professional customer service that happened at Ken Stoepel Ford. This caliber of service has been rare for me to find traveling around. About 50% of dealerships no matter which brand, FAILS. This dealership is the exception. Thank you Cameron and Phillip.

FIND ANOTHER SERVICE CENTER! - codysgt

FIND ANOTHER SERVICE CENTER! IT IS NOT WORTH PAYING DEALERSHIP FEES FOR SUBPAR AND NEGLIGENT REPAIRS I had my Bronco in the service center to repair multiple parts after it overheated due to the oil cooler failing and mixing the coolant/ engine oil. The repair was not cheap and cost ~$4200. Over half of that cost was labor alone. The dealer charged 210 per hour for labor. Not a cheap rate... As a result, you expect nothing but the best for the repair. Upon inspection of the vehicle,e I notice my entire front skid plate is missing! It wasn't in the back or anywhere around. The dealership is closed so there is no way I can contact anyone to rectify it. When I get in my car I find a dirty used shop rag stuffed in my cup holder and my steering wheel and shifter are grimy and tacky. After calling multiple times and speaking to multiple people, I finally got an answer. As it turns out the technician just left the massive skid plate on his bench and forgot to put it on. My concern now is what else did he forget to do?! My engine's cooling system was repaired; but how can I trust that now?? How can you be so negligent to miss the skid plate and not return my vehicle in the condition it was when I left it? I paid a premium in labor for it to be done right. I am given a vehicle that is missing parts and in a dirtier condition than I left it. If I wanted garbage service and subpar repairs I would have gone somewhere else. Because I live 2.5 hours away I can't just stop by and get it put back on. Instead, they shipped it to me and the service manager suggested I just put it on myself. Since when do you go to a mechanic, get a partially complete repair, and then the mechanic asks you to finish their work?! Instead of offering to have another mechanic come and put it back on, or having another dealer/ service center they recommend, his first offer is just for me to figure it out and they'll reimburse me later. Absolutely abysmal service. Do yourself a favor and look somewhere else for repairs if you want to save time, money, and the headache.

My questions are answered and problems handled quickly. - bweilert

My questions are answered and problems handled quickly. Terrific personnel! I highly recommend Quick Lane Service.

Westway Fords service department is very professional and - Keisha

Westway Fords service department is very professional and attentive. My service advisor Lakia Edison went above and beyond to help me. I will be back

Bought 3 new cars from this dealership in Victoria Texas. - shelby

Bought 3 new cars from this dealership in Victoria Texas. This is one of 2 we purchased brand new in 2022. A month or so ago the cruise control went out. Made an appointment to get it repaired, because it was still under warranty. They had trouble taking the steering column apart, saying the air bag might not work. They claimed someone took the steering column apart and tampered with it. Now they are telling us they repaired the cruise control switch, but they found other issues (metal filings in the steering column? Paint marks on the steering column?) and that they will not warranty it because of suspected tampering. When we asked multiple times if it was safe to drive, they would not say it was. Now they are telling us we have to come and pick up the unsafe car and sign a paper stating they are not responsible for anything that happens going forward. When we asked if they were accusing us of tampering with it, the manager said no. We are the only owners. Welcome to Mac Haik customer service. (reviews are abysmal and they tend to not honor warranties regularly) They still have our car.

Very bad Service Dept. - marieliguzman79

Very bad Service Dept. Dishonest and not liable. Will never go again. I do not recommend them at all

Our warranty expired at 100,000 miles. - flybear

Our warranty expired at 100,000 miles.Would you believe that at about 100,300 miles we experienced a problem with our brake system? No help from the boys in Detroit but Gene Baker gave us a financial break. A dealership with a ❤️. Rare these days. Forever a Johnson Sewell loyal fan. Thanks again.

Service Department Is Unable Or Unwilling To Provide - 1959jljones

Service Department Is Unable Or Unwilling To Provide Proper Repair For Sunroof Leaking Water Into The Cabin. Even After Replacing The Complete Drive And Track System. Claiming No Responsibility Even After 6000.00 Repairs And Two Year Warranty.

So much to mention about this poor customer service - Cardenas

So much to mention about this poor customer service advisors. My vehicle has been in the shop for a week and no repairs have been done. This is the 5th time it being in the shop for the dame problem and they keep saying nothing is wrong. I have proof videos and images of what the issue is and they could care less about it. I had to come in there to pull a fight to get a rental and answers. Gm is no where to be found, director has not answered our emails and no one is a help. Warranty, and exte did warranty are a no help when all they want to do is pretend they looked at it and send you on your way. I do not recommend this dealership for any work to be done to your vehicle. I am still waiting for explanations.

Cyrus Makvandi is the best! - terrill.landry

Cyrus Makvandi is the best! Extremely professional. Would highly recommend for any service needs on your vehicle.

I have a 2012 Ford Focus with that transmission. - Eric the Read

I have a 2012 Ford Focus with that transmission. You know the one. Anyway, it failed again and I was having a bumpy time determining who should pay for it. Fortunately, they changed the Service Manager on my case to Chris Wunderlich. Chris reasoned with me - he didn't demand payment, he explained Killeen Ford's position and provided additional information I didn't have previously. He was patient while I worked with Ford Corporate to find a way to get Corporate to pay for the repair. In the end, I found Chris to be a reasonable, patient, okay-persistent, Service Manager. He wasn't insulting, condescending, or pushy. He handled this situation very well. If you are working with Killeen Ford's service department, you would do well to ask for Chris. I'm not related to him, I just think he is a great guy to work with.

They were very nice. - alicia.stum

They were very nice. Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed