70 Texas Lincoln Dealers

I purchased new Mazda 6 Gran Touring-oil changes are... - crvmd5

I purchased new Mazda 6 Gran Touring-oil changes are with Quick-lane where they made a large door ding while car was in for oil change- quick-lane manager did not wish to tend to my complaint and said it was no big deal. I complained with Sames ford since they refer purchasers and leases there and although they did reluctantly make the repair after I complained to the manager of maintainence, I later found that my jack was stolen and I priced it at another dealer for about $200.00. That was 3 yrs ago and I had sworn to myself that I would never again purchase or do any business with this dealer or quicklane. This dealer always sends coupons, for maintenance or retail but I prefer to avoid hassles with with this dealer and go to an outside shop or out of town dealer. I do love Mazda and when I take my Mazda to the valley or San Antonio, they are very professional and courteous. I’m sorry that I can’t say many nice things about this dealer.

First, I would first like to preface this review with how - Kelley.Harvey

First, I would first like to preface this review with how professional, polite, and kind John Mallory has been towards me for more than a year since moving to Huntsville and utilizing the service center at Bill Fick Ford. While it is very difficult to build relationships regarding a tool like your vehicle, it is equally difficult to tolerate disrespect and outright rude behavior, not being treated equally, and an unprofessional dress code by the lone female service advisor, first name starting with "A". Friday, August 26, 2022 I arrived at the dealership due to a re-call parts installation on my Ford Escape 4 x 4 SUV and was greeted by a more than kind baby girl sitting on this service advisors counter. This service advisor greeted me with a loud, commanding voice with a scowl on her face. I was so shocked at her unprofessional behavior that it took me a minute to gather myself to answer. When I did begin to answer, I began stuttering, losing my train of thought, which is something I never do. I was surprised at my re-action. I looked into her eyes again and looking at me angrily, she repeated the same behavior. The service department manager, JM intervened telling her, "She is here to have parts that were re-called replaced. The parts have arrived. I will take care of her". She finally stopped the behavior. I turned and went into the waiting area. About 15 minutes later, the female service advisor appeared wearing shorts that were as short as the shorts cheerleaders wear in high school. As an indigenous elder, her attire was very offensive and unprofessional for attire at a dealership; Bermuda shorts just above the knee would suffice. Today, Wednesday, August 31, 2022, I arrived at the dealership to have a "Works Package" performed on my suv. JM greeted me with respect and friendliness quickly checking in my vehicle. I walked through the door and went straight back to the waiting area. While I was in the waiting area, this same female service advisor was greeting her customers with friendliness and respect; making light conversation with everyone she came in contact with. Again, she was wearing really short shorts. She left the waiting area with two EMS first responders who came in after everyone else in the waiting room and left before everyone else. I get it. However, what I noticed again was that, she was very chatty, friendly, polite, bubbly, and respectful. When JM called me, I walked out of the waiting area behind another lady the female service advisor apparently knew to the cashier counter. "A" was walking beside the lady in front of me talking, chatting, laughing, and making small talk with her. "A" turned around to walk back to her counter, looked me right in the face and said nothing, not a word, not even a "hello, how are you"? When it was my turn to cash out, I asked the new cashier for this service advisors name. I informed her this service advisor has refused to speak to me the last 5 or 6 times I have frequented this dealership. Her jaw dropped open in disbelief. For the previous experiences I have had with the female service advisor, I am rating Bill Fick Dealership Service Department with 3 stars instead of 5. This dealership has lost my business and my trust that John and I have been working towards building for 16 months. The 5 star ratings for Customer Service, Communication, and Friendliness are for John Mallory. Treating each and every customer as an equal is of the utmost importance. Remember that were it not for customers, you would not have a business to run.

Great!Dr3 - MATTMENDOZA68

Employees great, the manager are always helpful and the service there is on top of things. Overall reagor dykes is the place to be at

HORRIBLE service department. - lindamcfarland

HORRIBLE service department. My 2022 Explorer had a recall that they hemmed and hawed over, stallingfor months to get it in to fix it. When I asked them about it they were rude and condescending, I'm not sure if that's because I'm female, or if they are that way with everyone. They told me it would take 2 days for them to look under my car and see if I even needed the repair (hello, it's a FORD RECALL), then I would have to schedule an additional 2 days for the repair. And no, they do not offer a loaner. The whole time the service rep (Tim?) spoke with such disdain, and seemed irritated that I wasn't buying that it would take so long. So I called around and Henson in Madisonville said they would be happy to fix it. The service manager even gave me his personal cell number so we could stay in touch. When we got there he just slid under the car on his back to make sure we needed the repair. It took him 20 seconds, not 2 days. Our buying experience was not horrible, although they would give no discount or price cut whatsoever. However, the Service Dept is a real deal breaker. They are awful. I won't buy another car in this town, because the same man owns almost all the local car dealerships. If he lets CS Ford be run this way, I'm sure his other ones are too. And they don't even give you a complimentary car wash! I wish there was an option for negative stars.

Great service - leland0

Great service at reasonable price. Great dealership to work with. Bought 6 or 7 vehicles from them since they opened in Lamesa. Purchased 4 or 5 more for the company I was CFO for.

This dealership and service business is now SAMES Ford, - C Guist

This dealership and service business is now SAMES Ford, under new ownership. When checking in for our appointment, we were told there was not one and would need to wait our turn- 1 1/2 hours then 45 minutes for the oil change. I showed her the email appointment notice- date, time, confirmation. She said "that is not a guaranteed appointment, you still wait your turn in line. Appointments allow us to know how many people are planning to come, then we know how many technicians to schedule". There is no need to make an appointment at this business, plan to wait your turn.

I Salute Robert Gomez job well done 👍⭐️ I will continue... - Firefighter@50

I Salute Robert Gomez job well done 👍⭐️ I will continue taking my new truck for service there at Bowden I’m very happy with my 2021 Ford F-150

Ordered a Maverick and got it at MSRP, no hassles. - TCPTX65

Ordered a Maverick and got it at MSRP, no hassles. It took almost 500 days to get my truck (Ford's fault, not theirs) and they kept me informed all the way through the process. When my truck did arrive they informed me as it rolled off the carrier and had it ready to pick up the next day. They honored my original order price and no hassles when I brought my own financing. There was no ADM/Market adjustment, and no mandatory dealer add-ons. Cory Osage (salesman) and Don Johnson (sales manager were great throughout the whole experience. Would definitely recommend if you want to order a Ford.

My husband stopped by on a Friday to look at the pick-up - frankswellservice

My husband stopped by on a Friday to look at the pick-up he bought. He put a downpayment on it, just so they wouldn't sell it. Saturday he called and we met the gentlemen from Pampa, TX half way. It was a great deal to see how convenient it was to not have to drive an hour and an hour back. They were very friendly. Very helpful!

OUTSTANDING service! - lisaklaw

OUTSTANDING service! Employees are HELPFUL and FRIENDLY! Chanse in the service department is GREAT! They always go ABOVE and BEYOND and are HAPY to do it! BTF is the only place that will service my vehicles!

My oil change was done in a professional manner an the - louisgarcia1982

My oil change was done in a professional manner an the service manager was very courteous.

Different type of review here... I intentionally waited... - Cliff Dugas

Different type of review here... I intentionally waited to hit the 50k miles driven from the original miles when I purchased my used 2017 Ford F250 from Silsbee Ford in August 2020. (more like a brand new truck as it was the cleanest I ever encountered). From the moment I called on it back in August 2020 through the purchasing experience a day later and post-follow-up satisfaction checks from Mike, my salesman, and the dealership I have to say they are top-notch! Definitely NOT a typical dealership! I was coming from out of state and Mike worked with me beyond expectations. After test driving and in the office for the financials, I was presented a rundown of the vehicle price; much to my surprise there were none of those frivolous or other dealer trap charges. It was a straight forward great price and bottom line. No need for the back and forth negotiating. The truck had an excellent price, no upcharges so I didn't hesitate to purchase it! I could not believe how easy, fast and genuinely relaxed we all were. Not faking for a sale, Mike and the team at Silsbee are sincere. You can tell it is up to the expectations of the owners and their values and service. Overall great experience with Silsbee Ford and there has been nothing wrong with my truck, which now has 155k miles on it! What a great buy! Thank you Mike and Silsbee Ford!

I recommend Stanley Ford Brownfield. - MustangF150

I purchased my Ford truck new at Stanley Ford Brownfield approximately two years ago and have always had it serviced there. I also brought my son's Ford there to have the tires replaced. Their management, technicians, sales, and service staff have always been courteous, professional, and helpful. I have not included everyone's name here since I have been to the location so many times, but I have had excellent results from my visits there.

Great job, as always, by the team at Bailey Auto Plaza. - 82crawfordg

Great job, as always, by the team at Bailey Auto Plaza. Only place I’ll buy a Ford.

Purchase - Garold

Great experience with sales and finance in the purchase of my new Navigator. Price negotiation was simple and fair. I am looking forward to visiting your new facility. Thanks

1st off you go here deal with Mike...i had a Camaro with... - joejr2772

1st off you go here deal with Mike...i had a Camaro with very high interest on i wanted to trade in,i tried the Chevrolet dealer 1st but was told i had too many vehicles it would be impossible to finance anotherone even tho i was trading 1 in,i pulled in to Pike..Fentons just too look,I told mike what i wanted too do and man did he hook me up,id recommend this place to everyone.

Big Spring Ford was excellent. By far the best experience... - lottadot

Big Spring Ford was excellent. By far the best experience I've ever had from a Ford dealership (this is our 6th Ford vehicle). It was quick, no nonsense, had a quote, got a good value on my trade-in and out the door I went.

Very friendly staff. So far have had no problems , only... - Gtstantonplace

Very friendly staff. So far have had no problems , only had my highlander a couple of days. Thank you Chelsea and Kristen.

Sleazy sales tactics -- Smart consumers not welcome - Sm4r7Consumer

Under no circumstances should this dealer be trusted. Saw a great price for a used vehicle, called to verify it was at the dealer and already over the phone in my first interaction with the sales person wanting to find out if it was a "done deal" even though I hadn't physically seen the car or driven it. Appointment time was set and when I arrive, the sales person is nowhere to be seen and other sales people tell me he is "at lunch" despite knowing they had an appointment. We wait 20 minutes and when I inform him he was late for his appointment, he laughs as if its a joke. Fast forward past the vehicle inspection (the car was incredibly dirty despite being at the dealer for over 2 months now), I am informed that they can't honor the price that was advertised on their website because that is no longer what was being listed. Classic bait and switch. Expecting this, since I had informed the sales person of the discrepancies on various websites, the website ads disappeared but not before screen shots and links were saved. I produced printouts of everything I saw, gave them direct links (that no longer worked) and best of all, Google had cached the websites with the low price clearly displayed on the vehicle in question, complete with the exact description and VIN number. The sales person also handed me a newspaper and said that that was the ad they ran just before the car went to another dealer (before returning when I requested it). He said it was from a week prior. When I flipped the paper over, the very top of the newspaper clearly displayed the date from the day before my visit, not the week before. The manager showed a clear lack of understanding on how the internet works and tried to blame google for changing the price. At one point, he even tries to say that this price never appeared on their website and that it has to be faked by google. Seriously. I wish I could've made that up. Eventually, they caved and were willing to sell the car at the price advertised but immediately balked when I said I would pay in cash and not finance. It didn't matter anyway because I did not plan to do business with them. It was very obvious from the start when the sales person was "at lunch" that this dealer is sleazy. They could not deal with the fact that I was so prepared for their obvious tricks. If you are an informed buyer, go somewhere else. These people are not honest at all. As soon as they realized their lies and deceptions weren't going to work, the sales person's smug attitude quickly disappeared.

Talk about great people and service. Mike Vaughan andRon... - Tom Johnson

Talk about great people and service. Mike Vaughan andRon Baron are the best. He did a safety check on my vehicle and explained everything up front, NO surprises. Great Pricing, Great service and on top of all of that, a cleaned vehicle, washed and returned in a timely matter. If you want home town treatment and people who really care,even if you don't have a Lincoln or Mercury head to North Hills Lincoln Mercury in Hurst, you will not be disappointed!!

Recently, I purchased a 2007 Lincoln MKZ. In all of my... - slambert

Recently, I purchased a 2007 Lincoln MKZ. In all of my years of buying cars, I have never dealt with such a professional, non pressure, and knowledgable staff. Everyone from my salesperson to the finance manager, did everything in their power to ensure my satisfaction. I will definitely recommend this dealership, and will continue to buy Lincolns. Also, I highly recommend the Lincoln MKZ!

Smart buyers beware. After expressing interest and... - Wagner Vehicles

Smart buyers beware. After expressing interest and stating purchase intent on a Sunday, I did not hear back from a sales associate until the following Tuesday. As of Wednesday (forth day after contacting dealership) a price for the vehicle of interest has not been quoted. Despite emailing back and forth with a sales associate and sharing my information, no information has been provided about the vehicle of interest. 24 hours since the last “Thanks… I will be in touch email.” Very poor customer service from my limited experience…

The worst possible service department known to Ford, do... - Disappointed Customer

The worst possible service department known to Ford, do not bring your vehicle here, they charge you for work that they don’t even do and they screw your vehicle up more when they actually do the work.

I drove from the Austin area to get a great deal and it - Jerome Edwards

I drove from the Austin area to get a great deal and it was well worth the 3 hr. drive and my salesman Patrick Beer was GREAT!

Always helpful and spend the time to understand each custome - Happy camper !!!

Pat and his crew of people who work there bend over backward to satisfy each customers need, no matter how busy they are. Thanks to all of the crew. Service is always a pleasure in all departments. Try them, I highly recommend them to anyone.