269 Texas Ford Dealers

They absolutely take care of you from the start to finish - mst

They absolutely take care of you from the start to finish with no break in between moreover they are the best people in customer service and if I could only provide them a grade I would be happy and grateful to give them 101%.. thank you so much Prosper Ford, you're the best!

They advertised a car well below MSRP but once you get - Bob The Great 1

They advertised a car well below MSRP but once you get there they have an extra 2k added for window tint, wheel locks, and to etch the windows not disclosed on the website. At a minimum this is deceptive. Our trade was valued super low when getting competing quotes from carmax and givemethevin.com the car was valued as much as 110% more on trade. They had a car listed on their web site same make and model used, that was older, and had more miles nearly listed for sale for nearly 3 times the amount. When trying to leave they wanted to offer more on the trade but if I had not been an informed buyer they would have been happy to take advantage of me and make double or more on my trade. They were polite and worked quickly on the paper work but that's the only positive thing I could come up with.

Fixing to leave out of town and battery gave me problems, - jameservin

Fixing to leave out of town and battery gave me problems, found out they knew it was a bad battery the week before according to there records and said nothing. They put a new battery in before I headed out. Nobody would would admit they messed up. They saw that the battery was at 46 % life and let me drive out with it. Glad my phone app caught it.

I tried to buy a car based on advertised price on - Cd

I tried to buy a car based on advertised price on internet. They claimed no responsibility for web ad. Refused to honor price. They know what they are doing. Pretty darned close to fraud and bait and switch tactics.

Excellent in every way very professional. - randyrrankin

Excellent in every way very professional. Our 2023 Lincoln Navigator L Reserve was ready as promised and they gave us good money for our trade in. Highly recommend

Great Inventory, excellent service better attitude and - Ricardo Salas

Great Inventory, excellent service better attitude and friendly staff, definitely be back to buy other vehicle

I took my 2008 ford sport trac for service in September - peteflores8545

I took my 2008 ford sport trac for service in September and still waiting for my pcm replacement. The service adviser Adam told me they couldn't help me and to contact ford motor company. I paid Red mccombs to fix my truck not the Ford Motor Company. The BBB has my complaint on Red Mccombs. Now I am going to KSAT TV to let people know how Red Mccombs treats their customers.

The finance manager lied through his teeth to me about - danielkaram26

The finance manager lied through his teeth to me about how long I was financing and what my extended warranty covered just so I would get it so he would get his commission. I tried to call back a few weeks later after I noticed what he did and the manager there told me he was fired for doing this to several people and that I was xxxx out of luck. Its been a year and I still get sick thinking about this place and how they treat first time buyers. DO NOT BUY HERE!!!

The deal was complete and the sales manager said at that - Mickey

The deal was complete and the sales manager said at that price (the listed price on the tomball website) he could not use my preapproved chase financing. This is after he offered nothing ($1000) for our showroom condition 2009 explorer with 40,000 miles and then inadvertently admitted that he had not even seen the appraisal from the service department, he was just ballparking the trade in value of a 2009 (or maybe trying to stick it to the customer). I will not be doing business with them in the future.

We are from south Texas and we were in Mount Pleasant - Carlos L Garcia

We are from south Texas and we were in Mount Pleasant visiting my son . As we were getting ready to head south our air conditioning on our 2023 expedition started to act up and only blow hot air . 3:00 pm on a Friday and 500 miles from home and heater on full blast would have been an unbearable drive. We rolled in to dealership and I must say I have never been treated better. They took it in and worked their magic and an hour later we had cold ac and vehicle was fixed . I know its under warranty and however we bought our vehicle in south texas . They could of easily said we are busy come back Monday however they went above and beyond. I offered to pay or sign whatever and they said its all been taken care of. This dealership was a blessing and will see us again when we are in need . THANK YOU ELLIOTT AUTO GROUP SERVICE DEPARTMENT

To begin with the car had to be towed to the Dealership a - mccraryr

To begin with the car had to be towed to the Dealership a 2nd. time. 8 days to repair my car & they don't offer loaners, nor did they tell me that I could get a rental & be reimbursed for it. This car is still under warranty, so far it has had 2 batteries replaced, 2 Fuel pumps replaced, multiple trips to get the rear camera repaired. Plus I paid to have the original tires replaced which were defective. I called GM to complain & see if they could help. The answer was they would get back to me in 3 days. The GM rep. that called me back mentioned that the Service Manager said that they had trouble contacting me to let me know the car was ready. I offered to show her the phone call log on my phone so that she could see that that was just not right. Buying the car was a pleasurable experience. My dealings with service have been just the opposite. I will say that Nick tried his best and was easy to deal with.

We blew out two tires and damaged a rim on Hwy20 on our - AO

We blew out two tires and damaged a rim on Hwy20 on our way to Florida. We had to find a Ford dealer and a tow truck close by. Bianca in the service department was able to find tires and a new rim. They dropped us off at our hotel nearby. Also, they picked us up the next day. We feel that Bianca went out of her way to make us feel welcomed, reducing our stress. Bianca kept in contact with us throughout the ordeal, even when we were waiting for the tow truck on the side of the road.Bianca was very knowledgeable about what was needed. She knows her stuff. She topped it off with a car wash! Very refreshing to see someone with great work ethic! Thank you!!!

Greg Lusk and the crew were very professional at handling - Ncyjo1

Greg Lusk and the crew were very professional at handling all aspect of me receiving my SUV.

Loved the guys here. - christaturner83

Loved the guys here. They were VERY helpful, concerned and down to earth. Made my Son's first car buying experience wonderful. Will definitely be going back for myself really soon ❤️💖☺️

Awesome buying experience - dlbell59

Looking to buy online? Do it. I have never purchased a vehicle without looking the sales manager in the eye and driving the vehicle first, so it was a bit of a hyperventilating first step. That said, John, Jerry, Carmen, and Kayla made it easy -- as did Kelsi, the finance manager. Ever spend hours in the finance officer's office doing paperwork? Won't happen when you buy online. I had been researching vehicles for a while, drove some of them locally, and then purchased this one that matched what I was looking for. The team answered all my questions, gave me a reasonable deal, and delivered it the same day -- over 200 miles away! When they arrived, I drove it, signed the papers, and they returned home. Done deal. Easiest vehicle transaction I have ever experienced --- and I have purchased a lot of them.

This is the third vehicle we have bought from the - clfgillett

This is the third vehicle we have bought from the dealership. We love the service we get from them. I plan on buying another one in the near future and will use them again. I highly recommend this dealership to anyone looking to purchase cars, SUVs, or trucks. This is by far the best dealership we’ve dealt with.

Best dealership experience we’ve had in a while. - 01aisles-unmoved

Best dealership experience we’ve had in a while. Sent my wife to check out a Powerstroke, and she didn’t like it. She found the Duramax of her dreams…. Can’t speak enough about how helpful Dakota was in the process. They made a good deal with us, and we took the truck home. I’ve been buying cars on average of 2 a year for the last 20 years…. Do the math, whatever Smith is doing right now- keep it up!! Although it’s creepy as xxxx that cars.com knew we made a deal…. Smdh….technology can be a bit nosey

Dale made the entire process of making a big purchase - Pennontile

Dale made the entire process of making a big purchase much less stressful for us. He was very helpful and knowledgeable and had all our paperwork and financing done for us ahead of time. 10 out of 10 in service.

just now New Took my explorer to have a pylon - dspawn0077

just now New Took my explorer to have a pylon repairedas it was dangling and to have a leak in the cabin looked at. Dropped off at 9am. It wasn’t until I called service at 4:30 to find out what was going on. Was told they replaced some clips to fix the pylon and was just about to take the car into the car wash for the leak. Due to closing at 6pm, and only having the one vehicle, I went to pick it up. They did not have it ready and was assuming I was leaving it overnight. Could not do that. Was told to set up another appointment, which I did, and explain I couldn’t leave the vehicle over night. Second appointment. Dropped the vehicle off at 9am as instructed and explained I could not leave the car overnight. It wasn’t until I called service at 5:15pm…no updates all day…and was told nothing was done. Was told they’d go have the tech look at it real quick. First, the pylon fix failed.They wanted to replace the part, but I decided it was too costly for a minor inconvenience. The leak issue had not been addressed at all. It wasn’t until I called that they had someone look at it briefly to say it wasn’t the wiper reservoir. Again, I could not leave the car overnight and by the time i got up to the service desk at about 5:45pm, they were closing. Had I not called, they would’ve kept it. No updates at all and nothing done until I called. Ridiculous. Then was told to bring it back again so they could hunt down the leak. Third visit they finally looked at it. Want approximately $800 just in labor to reconnect a part that became detached. I have declined the repair as that seems insane. I argue that having given them my vehicle for 16 hours without the leak being addressed in the first place, they should take care of the labor. I will now use you tube and Google to fix it myself. Will never go back up there for anything. I’ll drive the 45 minutes to a different dealership if need be. Ridiculous.

The sales man Sammy found what I was looking for and made - antoniotrvn

The sales man Sammy found what I was looking for and made sure it was within my budget. Helped me out all the way through the sales and after. Can’t be any happier with the experience. This is the second vehicle I’ve bought there with Sammy. He will go out of his way to help. Thank. You Sammy Martinez

I purchased new Mazda 6 Gran Touring-oil changes are... - crvmd5

I purchased new Mazda 6 Gran Touring-oil changes are with Quick-lane where they made a large door ding while car was in for oil change- quick-lane manager did not wish to tend to my complaint and said it was no big deal. I complained with Sames ford since they refer purchasers and leases there and although they did reluctantly make the repair after I complained to the manager of maintainence, I later found that my jack was stolen and I priced it at another dealer for about $200.00. That was 3 yrs ago and I had sworn to myself that I would never again purchase or do any business with this dealer or quicklane. This dealer always sends coupons, for maintenance or retail but I prefer to avoid hassles with with this dealer and go to an outside shop or out of town dealer. I do love Mazda and when I take my Mazda to the valley or San Antonio, they are very professional and courteous. I’m sorry that I can’t say many nice things about this dealer.

First, I would first like to preface this review with how - Kelley.Harvey

First, I would first like to preface this review with how professional, polite, and kind John Mallory has been towards me for more than a year since moving to Huntsville and utilizing the service center at Bill Fick Ford. While it is very difficult to build relationships regarding a tool like your vehicle, it is equally difficult to tolerate disrespect and outright rude behavior, not being treated equally, and an unprofessional dress code by the lone female service advisor, first name starting with "A". Friday, August 26, 2022 I arrived at the dealership due to a re-call parts installation on my Ford Escape 4 x 4 SUV and was greeted by a more than kind baby girl sitting on this service advisors counter. This service advisor greeted me with a loud, commanding voice with a scowl on her face. I was so shocked at her unprofessional behavior that it took me a minute to gather myself to answer. When I did begin to answer, I began stuttering, losing my train of thought, which is something I never do. I was surprised at my re-action. I looked into her eyes again and looking at me angrily, she repeated the same behavior. The service department manager, JM intervened telling her, "She is here to have parts that were re-called replaced. The parts have arrived. I will take care of her". She finally stopped the behavior. I turned and went into the waiting area. About 15 minutes later, the female service advisor appeared wearing shorts that were as short as the shorts cheerleaders wear in high school. As an indigenous elder, her attire was very offensive and unprofessional for attire at a dealership; Bermuda shorts just above the knee would suffice. Today, Wednesday, August 31, 2022, I arrived at the dealership to have a "Works Package" performed on my suv. JM greeted me with respect and friendliness quickly checking in my vehicle. I walked through the door and went straight back to the waiting area. While I was in the waiting area, this same female service advisor was greeting her customers with friendliness and respect; making light conversation with everyone she came in contact with. Again, she was wearing really short shorts. She left the waiting area with two EMS first responders who came in after everyone else in the waiting room and left before everyone else. I get it. However, what I noticed again was that, she was very chatty, friendly, polite, bubbly, and respectful. When JM called me, I walked out of the waiting area behind another lady the female service advisor apparently knew to the cashier counter. "A" was walking beside the lady in front of me talking, chatting, laughing, and making small talk with her. "A" turned around to walk back to her counter, looked me right in the face and said nothing, not a word, not even a "hello, how are you"? When it was my turn to cash out, I asked the new cashier for this service advisors name. I informed her this service advisor has refused to speak to me the last 5 or 6 times I have frequented this dealership. Her jaw dropped open in disbelief. For the previous experiences I have had with the female service advisor, I am rating Bill Fick Dealership Service Department with 3 stars instead of 5. This dealership has lost my business and my trust that John and I have been working towards building for 16 months. The 5 star ratings for Customer Service, Communication, and Friendliness are for John Mallory. Treating each and every customer as an equal is of the utmost importance. Remember that were it not for customers, you would not have a business to run.

I had the pleasure of working with Alfred Garza and I can - Balgire

I had the pleasure of working with Alfred Garza and I can say he is the most professional and knowledgeable salesman I have dealt with. A great guy and I’ll be back to see him when I need a new truck.

James Kelly is the best to work with to get the kind of... - Glennray1946

James Kelly is the best to work with to get the kind of deal that I could live with. Joe short

Great!Dr3 - MATTMENDOZA68

Employees great, the manager are always helpful and the service there is on top of things. Overall reagor dykes is the place to be at

I was looking for a regular cab pickup for my son. I... - datsunsix

I was looking for a regular cab pickup for my son. I found one on line at Ancira Ford. I contacted the dealership; the vehicle was there for viewing. I told them what time we would be there and Jon Mack and Clay was waiting. They showed us the truck and gave us a fair price. The entire process to less than on hour. Wait on the funds to be transferred took longer than the sale. The team told me several times to take the truck and not to worry. The dealership was excellent. The entire sales process was excellent and I would highly recommend this dealership to anyone looking for a great deal and a wonderful sales experience. YOU WANT BE DISAPPOINTED!!!

Dash is a pure gentleman. - Jackreed68

Dash is a pure gentleman. World class. He made it easy for us to purchase a new car.

Ron, service manager. - Martha Pierce

Ron, service manager. AJ tech are EXCELLENT. best customer service from both . service are was closing. my car barely made it to the Stanley Parking area .. ✔️ Ron service manager was knowledgeable, customer service tops, caring ..went out of his way to make sure i had a way home , gave me towing telephone numbers, the best ✔️ A.J. - tech .. this young man outstandingly full of knowledge. caring , smart, forward thinking ..brought me home .. AAAA+ Martha Pels Pierce please give them a call

I don't recommend taking your vehicle for any type of - heatherturck

I don't recommend taking your vehicle for any type of repair. They've had one of our ambulance since February and nothing but excuses as to why it's not being repaired. We need this ambulance to better serve our community and they know that. What kind of company does that? Since they're an approved vendor for our company we are stuck in a position that we can't control. It's pretty ridiculous. Take your vehicles to a better more dependable company. I'm only putting one star because it's the only way to post this. They're not worthy of it though.

Respectful, considerate, excellent small town dealership. - Rhonda

Respectful, considerate, excellent small town dealership. Many returning customers. Will be back to purchase a vehicle.